Account Manager, MENA

As an Account Manager at StackAdapt MENA, your key responsibilities include acting as the main point of contact for a portfolio of clients, facilitating account management, and ensuring the success of client campaigns. You’ll communicate regularly with clients to understand their business goals and recommend strategic optimizations to meet their KPIs. Additionally, you will be involved in setting up and managing advertising campaigns on StackAdapt’s DSP, helping with troubleshooting, and providing ongoing reporting and insights.

To qualify for the Account Manager position at StackAdapt, candidates should demonstrate fluency in English, with knowledge of Arabic being preferable but not mandatory. An understanding of real-time bidding and programmatic advertising through DSPs is essential, along with experience managing digital advertising campaigns on platforms like Google Ads or Facebook Ads. A proven track record in client relationship management and the ability to communicate technical concepts effectively is also crucial.

StackAdapt emphasizes open and effective communication between Account Managers and clients. As an Account Manager, you will engage in regular meetings, including in-person and virtual sessions, and conduct Quarterly Business Reviews to ensure alignment with client goals. This close interaction allows you to provide strategic recommendations, address concerns, and foster long-term relationships that drive results for both clients and the company.

At StackAdapt, career growth is a key aspect of the employee experience. As an Account Manager, you'll gain valuable experience in programmatic advertising while building crucial relationships with clients. You’ll have opportunities to work on high-impact campaigns, collaborate with experienced team members, and contribute to the development of new tools and processes. This role can lead to advancement within the Revenue team or other areas of the company as you expand your skills and expertise.

Yes, the Account Manager position at StackAdapt is remote-first, allowing you to work from anywhere in Dubai. This flexibility supports a balanced work-life environment, promoting productivity without the constraints of a traditional office setting. StackAdapt values diversity and inclusion, making it a welcoming place for everyone, regardless of background or circumstance.

When discussing your experience with programmatic advertising, highlight specific campaigns you've managed, the platforms you've worked with (like DSPs), and any metrics that demonstrate your success, such as increased ROI, click-through rates, or conversion rates. Explain how these experiences have equipped you with the insights needed to excel in the Account Manager role at StackAdapt.

To build strong client relationships, I believe in taking the time to understand their business goals, industry challenges, and unique needs. Being proactive in communication, consistently offering valuable insights, and being readily available to address concerns are key strategies I employ to foster trust and long-lasting partnerships.

I utilize a combination of data analysis, client communication, and continuous optimization to ensure campaign success. I start by setting clear KPIs with clients, regularly monitor campaign performance, and make data-driven adjustments. Moreover, I proactively suggest strategic recommendations to improve outcomes based on my expertise in the StackAdapt platform.

In my previous role, I encountered a challenging campaign that was underperforming due to targeting issues. I took the initiative to conduct a thorough analysis of the campaign metrics, identified the gaps, and worked closely with the client to adjust the targeting parameters. This collaboration led to a significant turnaround in performance, exceeding our initial KPIs.

To prioritize tasks effectively while managing multiple accounts, I rely on a combination of organization tools and strategic planning. I establish clear timelines, focus on urgent client needs first, and ensure I'm consistently delivering quality service across all accounts while keeping an eye on long-term goals and opportunities.

Data plays a central role in my decision-making process. I leverage analytics to assess campaign performance, identify trends, and inform my recommendations to clients. Understanding and interpreting data not only helps in optimizing existing campaigns but also provides valuable insights to guide future strategies.

I recall a situation where a client was unsatisfied due to a miscommunication regarding campaign expectations. I arranged a meeting, listened to their concerns, and acknowledged the mistake. By offering constructive solutions and promptly adjusting our approach, I was able to restore their confidence in our services and transform their experience into a positive one.

I actively follow industry news, attend webinars, and engage in professional networks to stay updated with the latest advertising trends and changes. Additionally, I regularly engage with colleagues during team discussions to gain insights and share knowledge, ensuring that I bring the best practices and innovations to my clients.

I bring a unique blend of analytical skills and relationship-building expertise to the Account Manager role. My background in digital marketing, combined with my passion for programmatic advertising, allows me to translate complex technical information into actionable strategies that resonate with clients, ultimately driving their campaign success.

I am drawn to StackAdapt because of its commitment to innovation and client success within the programmatic advertising space. The company's diverse and inclusive environment aligns with my values, and I am excited about the opportunity to contribute to a team that is recognized as a leader in the industry while helping clients achieve exceptional results.