Service Manager
Company Description
The warehouse of the future is equipped with our iFollow autonomous robots instead of forklifts and our Atlas 2D pallet shuttles or eScala tote shuttles that allow for high-density storage (no wasted space!) and scalable solutions.
As part of stow Group and over the span of more than 40 years, we’ve grown into a company with 10 manufacturing facilities, 19 commercial offices, and the know-how of around 2000 employees serving customers in 40 countries.
Early 2021, we opened our US Office and have already grown to around 50 people. It's exciting times to be at Movu!
Job Description
The Service manager region US, manages our after sales services in the US. The service manager coaches the team of service technicians and supports them in their activities to perform the technical support & maintenance activities at our customers. The service manager is responsible for the after sales communication with the customer and takes care of the technical & commercial support towards that customer. The interventions of the Service Department include; interventions in the context of maintenance contracts, malfunction interventions both under and outside warranty.
Qualifications
QSHE & Compliance:
- Responsible for motivating/ensuring everyone works safely and according to the stow’ QSHE standards to ensure that all work is done in a safe, efficient, and qualitative way.
- Complies with the attitude of Lean and continuous improvements in the organization.
- Responsible for ensuring that all executed activities and processes are in compliance with stow’ QSHE standards, policies, instructions, and local legislation.
Tasks & Responsibilities:
- Offers maintenance solutions and service contracts, and advises the customers.
- Manages and improves the various systems and tools within the department.
- Coordinates and organizes the different activities of the department according to the priorities and skills of each, and the needs of the customer either internally or externally to provide an efficient service that meets the quality requirements of the customers.
- Coaches her/his team of technicians and makes sure that the team is effective & efficient in its services towards the customer.
- Monitors the budget for the region
Additional Information
What do we offer you?
- 20 days PTO, 5 days paid sick leave, 11 US paid holidays
- Medical (currently BlueCross BlueShield), Dental and Vision Insurance, including Family coverage, all currently 90% Company paid
- Company paid Short- and Long-Term Disability Insurance
- Company Paid Life Insurance
- Company Paid Accidental Death & Dismemberment
- 401K with employer match, currently 4%
- Partial Tuition Reimbursement after 12 months
- Gross Salary
Salary Range: $115,000.00 to $140,000.00
EEO
Movu US provides equal employment opportunities to all employees and applicants for employment. stow prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Average salary estimate
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Are you looking for an exciting opportunity to lead a team in a rapidly growing environment? As a Service Manager at Movu, based in Romeoville, IL, you'll be at the forefront of revolutionizing warehouse automation with our state-of-the-art technology, including autonomous robots and pallet shuttles. In this role, you’ll manage our after-sales services and provide vital support to our talented team of service technicians. Your responsibilities will encompass everything from coaching your team and facilitating technical support to direct interactions with our valued customers. You’ll ensure that all maintenance contracts are upheld, while also coordinating and organizing departmental activities in response to customer needs. We value safety and efficiency, so you’ll promote our QSHE standards while continuously seeking ways to enhance our processes. Plus, with an attractive benefits package that includes a competitive salary, PTO, and medical coverage, Movu is committed to fostering your success while you help lead the charge in warehouse innovation. Join us as we expand our reach across the US and become an integral part of the exciting future of warehousing!
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