Concierge - job 1 of 3

As a Concierge at Sunrise Senior Living, your primary responsibilities include providing exceptional hospitality as the first impression for visitors. This means greeting potential residents and their families, managing incoming calls, and effectively communicating messages. Additionally, you’ll oversee the Bistro area, ensuring cleanliness and available refreshments, while also assisting with general administrative tasks that support the community.

To be considered for the Concierge position at Sunrise Senior Living, a high school diploma or GED is required. Candidates should have proven experience in a customer service role, showcasing excellent organizational and communication skills. It's also important to possess good judgment, problem-solving abilities, and proficiency in computer tools like Microsoft Outlook, Word, and Excel.

Candidates applying for the Concierge role at Sunrise Senior Living can expect an application process that includes completing a background check and passing a drug test. Candidates may also participate in testing requirements for health and safety, such as a Tuberculosis Test and Physical Evaluation, in line with Sunrise’s commitment to the community's well-being.

Sunrise Senior Living fosters a supportive and vibrant work environment for Concierges and all team members. You’ll be part of a close-knit community that values the contributions of its staff, celebrating successes and togetherness. The company’s recognition as a Great Place to Work® reflects its commitment to a positive workplace culture where you can grow and thrive.

As a Concierge at Sunrise Senior Living, you'll enjoy a comprehensive benefits package that includes medical, dental, and vision plans, along with paid time off, sick leave, and holiday pay. Additional perks include a Retirement Savings Plan and an Employee Assistance Program, plus the unique opportunity for Daily Pay to provide financial flexibility. Moreover, the company supports ongoing education through a Tuition Reimbursement program.

When answering this question, emphasize specific roles where you've interacted with customers. Highlight situations where you had to solve problems, manage multiple requests, or create positive experiences. Sharing a story about how you went above and beyond to help a customer can illustrate your commitment to exceptional service.

In your response, discuss strategies like creating a to-do list, assessing urgency, and being attentive to visitors' needs. Explain how these methods help you maintain organization and ensure that the most critical tasks, such as greeting guests and managing calls, are prioritized effectively.

To create a welcoming environment, focus on your natural friendliness and ability to connect with people. Mention how you use warm greetings, attentive listening, and a pleasant demeanor, along with maintaining the physical space, to ensure every visitor feels valued and comfortable.

Provide a thoughtful method for handling conflicts, such as remaining calm, listening actively, and addressing the issue with empathy. Share an example from past experiences where you've successfully resolved a difficult situation to demonstrate your problem-solving skills.

Articulate why you're drawn to the culture and mission of Sunrise Senior Living. Connecting your personal values with the organization's commitment to enhancing residents' lives can show authentic passion. Be specific about how this role aligns with your career goals and desire to serve others.

Discuss your understanding of good judgment as the ability to assess situations, make informed decisions, and act in the best interest of the residents and the community. Provide examples from past experiences where your judgment helped navigate challenging scenarios effectively.

Share a specific anecdote that highlights your commitment to exceptional service. Focus on how your actions positively impacted the customer experience and demonstrate your passion for helping others in a way that reflects Sunrise’s values.

Detail your experience with administrative functions such as managing schedules, taking messages, or using office software. Emphasize how these tasks contribute to the smooth running of operations and enhance the overall visitor experience.

Share your techniques for maintaining a positive attitude, such as focusing on the rewarding aspects of your job, practicing self-care, and surrounding yourself with supportive colleagues. Highlight how this positivity can have a ripple effect on the residents and team members around you.

Identify key skills such as communication, organization, empathy, and problem-solving. Support each skill with brief examples or scenarios that showcase how you’ve successfully utilized them in your previous roles to suggest a strong fit for the Concierge position.