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Business Operations Lead

About Surreal

Surreal is on a mission to help the world’s most notable figures protect and license their AI likeness. We’re founded by industry leaders with over 30 Emmy nominations, backed by OpenAI and Quiet Capital, and partnered with household names who have 100+ million followers. We live at the intersection of celebrity talent, cutting-edge AI, and forward-thinking media. Now, we’re looking for an Operations Lead to join our founding team, shape our day-to-day operations, and help scale Surreal to new heights.

The Role

As our Operations Lead, you’ll be the architect of Surreal’s operational engine—managing everything from investor updates and content moderation workflows to recruiting, HR, and compliance. You’ll work side by side with our founders to streamline processes, tackle cross-functional projects, and ensure our entire team can focus on building the future of AI-driven talent management.

Why This Role Is Exciting:

  • Massive Impact: You’ll have a high-visibility role where your support directly affects company growth, product delivery, and client happiness—particularly with some of the world’s most recognizable names.

  • Industry Exposure: Work with AI powerhouses like OpenAI and top-tier celebrity clients. You’ll be on the front lines of the AI revolution.

  • Broad Responsibilities: This role touches all areas—project management, HR, recruiting, finance, compliance, marketing. No day looks the same.

  • Growth & Ownership: You will own key initiatives from day one, with a clear path to scale your responsibility. If you want a future seat at the executive table (COO, VP Ops), this is your on-ramp.

About You

  • Operational Generalist: You have 3–5+ years of experience in operations, management consulting, finance, or a similar role where you wore multiple hats. You love building and refining processes.

  • Bias for Action: You’re comfortable owning entire workstreams from concept to execution, even if it’s your first time tackling them. “Figure-it-out” is your motto.

  • Excellent Communicator: You can translate complex requirements into clear steps and keep everyone in sync—from execs to external vendors.

  • Analytical & Tech-Savvy: Whether it’s a spreadsheet model, AI-driven workflow, or a new project management tool, you embrace technology as a lever to improve efficiency and clarity.

  • Adaptable: Startups move fast. You’re energized by changing priorities and ready to jump into uncharted territory.

  • Passionate About AI & Talent: You’re excited to work with innovative tech and celebrity partners. You see the potential of AI to reshape entire industries and want to help accelerate that future.

Average salary estimate

$85000 / YEARLY (est.)
min
max
$70000K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Business Operations Lead, Surreal

Surreal is on an exciting journey and is looking for a Business Operations Lead based in San Francisco to join our dynamic founding team. We're dedicated to helping notable figures protect their AI likeness, and as the Operations Lead, you will shape our operational strategies and streamline processes across various functions. This isn’t just any role; you’ll have a hand in everything from managing investor updates and content moderation to overseeing recruiting, HR, and compliance. The impact you'll have here is significant! Your work will directly influence our growth, product delivery, and client satisfaction, especially as we collaborate with some of the biggest names in the industry. You’ll tackle diverse responsibilities daily, keeping things fresh and challenging while collaborating closely with our founders. Growth is a key aspect of this role; you'll own initiatives from day one and have the chance to scale your responsibilities fast. If your ambition includes sitting at the executive table in the future, this is your pathway. With 3–5 years of experience in operations or a related field, you will thrive in an environment that values action and adaptability. This is a vibrant role at the crossroads of celebrity talent, cutting-edge AI technology, and innovative media. If you are passionate about reshaping industries and excited to be part of this revolution, Surreal could be the perfect fit for you!

Frequently Asked Questions (FAQs) for Business Operations Lead Role at Surreal
What are the daily responsibilities of a Business Operations Lead at Surreal?

As a Business Operations Lead at Surreal, your daily responsibilities will involve managing a range of tasks that are crucial for our operations. You will handle investor updates, coordinate content moderation workflows, and oversee recruiting and HR processes. Additionally, you will ensure compliance with industry regulations while streamlining communication across departments to keep the team focused on our mission. Your role serves as a vital operational backbone, facilitating smooth processes as we support notable figures in managing their AI likeness.

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What qualifications are required for the Business Operations Lead position at Surreal?

To be considered for the Business Operations Lead position at Surreal, candidates should have 3 to 5 years of experience in operations, management consulting, finance, or a similar role. A strong operational generalist background is essential, as well as excellent communication skills to translate complex processes into actionable steps. Additionally, candidates should be adaptable, tech-savvy, and have a genuine passion for AI and talent management, particularly in a fast-paced startup environment.

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How does the Business Operations Lead at Surreal contribute to the company's growth?

The Business Operations Lead at Surreal plays a crucial role in driving the company’s growth by ensuring that all operational processes are running smoothly. This includes optimizing workflows, managing team communications, and supporting key initiatives that directly impact product delivery and customer satisfaction. By taking ownership of these responsibilities, you'll facilitate effective scalability, allowing Surreal to expand its influence and capabilities in the AI-driven talent management space.

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What opportunities for career growth exist for a Business Operations Lead at Surreal?

Surreal offers significant opportunities for career growth for the Business Operations Lead. As you take ownership of key initiatives from your first day, you can rapidly scale your responsibilities, paving the way for potential advancement to executive roles, such as COO or VP of Operations. The dynamic nature of the startup environment means that your contributions are highly visible, leading to further professional development and recognition within the company and broader industry.

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What makes Surreal a unique employer for a Business Operations Lead?

Surreal stands out as a unique employer for a Business Operations Lead because of its commitment to innovation at the intersection of AI technology and celebrity talent. Backed by industry leaders and partnerships with renowned entities, this role provides not only a high-impact position but also the chance to be part of an exciting and rapidly evolving sector. The collaborative culture, focus on career development, and the opportunity to work on groundbreaking projects make Surreal an environment where you can thrive.

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Common Interview Questions for Business Operations Lead
Can you describe a time you improved an operational process in your previous role?

When answering this question, consider using the STAR method (Situation, Task, Action, Result). Share a specific example that illustrates your ability to identify inefficiencies and implement solutions. Focus on the positive outcomes of your actions, such as improved efficiency or increased team productivity, which highlights your effectiveness as a Business Operations Lead.

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How do you prioritize tasks when managing multiple projects?

To successfully answer this, discuss your methods for prioritization, such as assessing deadlines, evaluating project impacts, and aligning tasks with company goals. Share an example where your prioritization led to successful project completion and teamwork, emphasizing your organizational skills relevant to a Business Operations Lead role at Surreal.

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What tools or software do you utilize for project management?

When responding, mention specific tools you are familiar with, like Trello, Asana, or Microsoft Project. Explain how you've used these tools to enhance team collaboration and track project progress. Highlight how understanding technology can improve operations, aligning your experience with Surreal's tech-savvy culture.

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How do you handle conflicts in a team setting?

To effectively answer this question, showcase your interpersonal skills and approach to conflict resolution. Discuss a specific example where you facilitated a resolution, emphasizing listening, empathy, and collaboration as key methods. This reflects your capability as a communicator, which is essential for the Business Operations Lead at Surreal.

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Can you give an example of a challenging project you've managed?

When discussing a challenging project, outline what made it difficult and how you overcame those challenges. Highlight your problem-solving abilities and resilience, ensuring to include specific metrics or outcomes that resulted from your management of the project, showcasing your qualifications for the Business Operations Lead role.

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Tell me about a time you had to adapt to a major change at work. How did you handle it?

Share an instance where a significant change occurred, whether it was a new technology implementation or a shift in project direction. Explain how you embraced the change, helped others adjust, and remained focused on your objectives. This will demonstrate your adaptability, an essential trait for the fast-paced environment at Surreal.

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What strategies do you use to keep teams motivated during challenging projects?

Discuss your approach to team motivation, such as recognizing achievements, maintaining open communication, and setting clear goals. Share an example where you successfully motivated a team facing challenges, showing your effectiveness in leading and inspiring others as a Business Operations Lead at Surreal.

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How do you ensure compliance with regulatory standards in operations?

Talk about your experience with compliance, including specific regulations relevant to operations. Mention your methods for keeping current with regulations, conducting regular audits, and training staff to ensure adherence. Highlighting your attention to compliance showcases your suitability for the stringent operational demands at Surreal.

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What do you believe is the most important quality for a Business Operations Lead?

In answering this question, recognize qualities like leadership, communication, and adaptability. Delve into why these traits are crucial for operational success, particularly in a dynamic and fast-paced environment like Surreal, where the ability to pivot and lead effectively can make a significant impact.

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Why do you want to work as a Business Operations Lead at Surreal?

When addressing this question, express your enthusiasm for the role and the opportunity to be part of an innovative company at the forefront of AI and media. Discuss how your values align with Surreal's mission and how your skills and experiences make you an ideal fit for this dynamic position.

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Surreal Software was an American video game developer based in Kirkland, Washington, and a subsidiary of Warner Bros. Interactive Entertainment, known for The Lord of the Rings: The Fellowship of the Ring, The Suffering and Drakan series. Surreal ...

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Full-time, on-site
DATE POSTED
February 28, 2025

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