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Accounts Receivable Specialist

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for a skilled Accounts Receivable Specialist who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

*This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC*

What You’ll Do

As an Accounts Receivable Specialist, you’ll play a critical role in maintaining the financial health of our company.You will be responsible for various accounting and bookkeeping duties such as processing of business transactions including accounts receivable, helping with the monthly close of financials, reconciliation of bank statements and adhoc reporting. The person will create value for the business by ensuring that the Company’s daily accounting functions run accurately and effectively.

  • Manage accounts receivable process, including generating and sending invoices to our enterprise clients
  • Work with business development team to ensure all new or modified contract terms for enterprise clients have been communicated and are accurately reflected in billing system
  • Research and resolve payment discrepancies and monitor customer account details for non-payments, delayed payments and other account irregularities
  • Follow up on, collect and appropriately allocate payments to our enterprise customer balances
  • Generate and review AR aging 
  • Analyze transactions, events, and circumstances that caused changes in the company’s assets and liabilities.
  • Prepare general journal entries and provide a complete record of each transaction or other event that transpired in a given accounting period
  • Prepare adjusting entries necessary to achieve proper matching of revenues and expenses when determining net income for the current period
  • Prepare monthly account reconciliations and maintain supporting schedules and work papers
  • Assist auditors in performing quarterly and annual audits by providing audit schedules that tie with the ledger accounts
  • Interact directly with external auditors to provide answers and clarifications to any audit questions pertaining to a specific account
  • Address adhoc requests as needed

About You 

  • 2+ years of experience in accounting, bookkeeping, or accounts receivable role
  • Experience in Netsuite with following specialization: Customers updated, Monthly Invoicing, Cash Applications, necessary Journal Entries and Month End Reconciliations
  • Experience with Looker or Tableau required
  • Strong Excel / SQL skills
  • Healthcare experience a plus
  • BA/BS degree in Accounting, Finance, Business or other quantitative focus preferred
  • Ability to work well in high pressure situations in order to meet deadlines.
  • High degree of accuracy, attention to detail

Benefits 

  • Comprehensive Medical, Dental and Vision plans coverage since day one
  • Pre-tax benefits: HSA/ FSA
  • 401k Retirement Savings Program with matching up to 4%
  • Voluntary benefits including disability, basic life or pet insurance, etc.
  • Monthly Wellness Stipend to promote mental and physical self-care
  • Flexible PTO and Remote First Environment
  • Regular team events, including Wellness Workshops and Team Building Events
  • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! 

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $65,000 and $70,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. 

Why Talkspace? 

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse  “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

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What You Should Know About Accounts Receivable Specialist, Talkspace

At Talkspace, we’re on a mission to bring affordable and accessible mental healthcare to everyone, and we're looking for an Accounts Receivable Specialist who’s just as passionate about making a difference. This remote position is designed for someone eager to join a diverse and inclusive team dedicated to transforming lives through quality therapy. As our Accounts Receivable Specialist, you’ll play an essential role in keeping our financial processes running smoothly, from managing invoicing for our enterprise clients to ensuring timely collections and accurate reconciliations. Your day-to-day will involve creating and sending invoices, tracking payments, resolving discrepancies, and finally, preparing monthly reconciliations—all to protect the financial health of our mission-driven company. With your strong background in accounting and bookkeeping and skills using tools like Netsuite, Looker, or Tableau, you will help uphold our commitment to transparency and excellence. Plus, you’ll benefit from a supportive work environment that prioritizes your well-being with perks like comprehensive health coverage, flexible PTO, a monthly wellness stipend, and free access to Talkspace therapy services for you and a loved one! If you’re ready to channel your accounting experience into a role that genuinely makes a difference in the world, we can’t wait to welcome you to the Talkspace team!

Frequently Asked Questions (FAQs) for Accounts Receivable Specialist Role at Talkspace
What are the primary responsibilities of an Accounts Receivable Specialist at Talkspace?

As an Accounts Receivable Specialist at Talkspace, your primary responsibilities include managing the accounts receivable process, generating and sending invoices to enterprise clients, tracking and resolving payment discrepancies, allocating payments accurately, and preparing financial reports. You’ll also collaborate closely with other teams to ensure precise billing practices that reflect contractual obligations.

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What qualifications are needed to apply for the Accounts Receivable Specialist position at Talkspace?

To qualify for the Accounts Receivable Specialist role at Talkspace, candidates should have at least 2 years of relevant experience in accounting or bookkeeping. Familiarity with Netsuite is crucial, especially in areas like invoicing and cash applications. A BA/BS degree in Accounting, Finance, or a related field is preferred, along with strong Excel and SQL skills.

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How does Talkspace's commitment to diversity and inclusion affect the role of the Accounts Receivable Specialist?

Talkspace’s emphasis on diversity and inclusion means that as an Accounts Receivable Specialist, you’ll work in an environment that values different perspectives and backgrounds. This approach enriches team dynamics and enhances collaboration, allowing you to contribute to a workplace culture that respects and embraces individual differences.

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What tools and software should an Accounts Receivable Specialist be familiar with at Talkspace?

An effective Accounts Receivable Specialist at Talkspace should be proficient in using Netsuite for essential accounting functions, as well as analytics tools like Looker or Tableau for data visualization. Strong Excel and SQL skills are equally important for performing analyses and managing large datasets.

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What is the salary range for the Accounts Receivable Specialist position at Talkspace?

The compensation for the Accounts Receivable Specialist position at Talkspace ranges from $65,000 to $70,000, based on your experience and qualifications. Talkspace is committed to pay transparency and routinely evaluates salaries to ensure they remain competitive within the industry.

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Common Interview Questions for Accounts Receivable Specialist
Can you describe your experience with accounts receivable processes?

When responding to this question, outline your relevant experience in managing invoices, processing payments, and resolving discrepancies. Highlight specific tools you’ve used, like Netsuite, and any improvements you’ve made to streamline the accounts receivable process at previous jobs.

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How do you handle payment disputes or discrepancies?

It's essential to discuss your approach to handling payment disputes methodically. Share a specific example where you resolved a dispute, emphasizing your attention to detail, your communication skills, and how you collaborated with other teams to achieve a satisfactory resolution.

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What accounting software are you most comfortable using?

This is the perfect opportunity to share your proficiency with tools that are relevant to the position, such as Netsuite or Excel. Emphasize any specific functionalities that you excel in, like creating reports or managing invoices, which relate directly to the Accounts Receivable Specialist job.

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How do you prioritize tasks when handling multiple accounts?

Discuss your time management skills and how you use them to prioritize tasks effectively. Provide techniques, tools, or methods you employ to ensure deadlines are met while maintaining accuracy in your work.

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What strategies do you use to ensure consistency in invoicing?

Share your experience creating standardized processes for invoicing, such as establishing timelines for sending out invoices and checking invoices for errors before submission. This shows your working knowledge in maintaining accuracy.

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Can you give an example of how you’ve contributed to financial reporting?

Provide an anecdote where you contributed to accurate financial reporting, whether through monthly reconciliations, preparing journal entries, or assisting auditors during financial reviews. Highlight the outcomes or improvements that resulted from your involvement.

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Describe your experience with financial analysis or reporting tools.

Mention specific tools like Looker or Tableau that you've used for financial analysis. Describe how you've leveraged these tools to provide insights or make recommendations based on financial data analysis in your previous roles.

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How do you ensure accuracy in your financial records?

Emphasize your attention to detail and any established cross-verification procedures you follow to maintain accuracy. Talk about double-checking your work and working within systems to minimize errors in financial records.

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How would you approach working with a challenging team member?

Give an example that demonstrates your communication skills and conflict resolution strategies. Describe how you would approach collaborative discussions to align goals and ensure a positive outcome.

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What motivates you to work in the accounting field, particularly in a 'for purpose' organization like Talkspace?

Share your passion for accounting and how it aligns with the positive impact of working at Talkspace. Highlight your desire to contribute to a mission-driven company, emphasizing your belief in the importance of mental healthcare and your enthusiasm to support its financial health.

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Talkspace is an online therapy platform offering access to therapists who cover a broad range of mental health services. Since its foundation, Talkspace has continued to expand its services such as couples therapy and online psychiatric evaluation.

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Full-time, remote
DATE POSTED
March 8, 2025

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