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Account Specialist, Corporates

Are you passionate about leveraging your experience in a world-class company that leads the market in both content and technology? Do you thrive in driving renewal and upsell sales motions for existing accounts and are motivated by uncapped commissions?

We are seeking a strategic and results-driven professional to grow our Thompson Reuters customer portfolio with corporate accounts. The ideal candidate is motivated to be part of a winning team to grow a portfolio of high-value accounts, building key relationships with decision makers in corporate accounts. Must be a customer-centric person with exceptional communication, High-impact delivery, and great team player.

About the Role:

As an Account Specialist, you will:

  • Partner with account executives and managers to drive sales, upsell, cross-sell opportunities, and manage renewals by providing relevant data and insights
  • Close renewals and upsell opportunities for assigned geography or as part of a pooled resource group
  • Identify the best virtual channels for engaging with customers and validate customer needs to shape product plans
  • Effectively manage and grow your book of business by maintaining strong relationships with existing clients and identifying new opportunities for expansion
  • Track and manage all customer renewals, ensuring timely and accurate processing
  • Prepare and send out quotes, contracts, and necessary documentation proactively and efficiently
  • Serve as a point of contact for customers regarding sales, renewal, and support inquiries, and provide regular updates to the sales team and management
  • Support in developing and executing territory growth strategies and focus on driving retention to achieve renewal targets
  • Use an automated, insight-driven Salesforce workflow to progress deals
  • Maintain and update accurate customer information in the CRM system
  • Nurture opportunities and move more renewals outside the ‘digital first’ selling scenarios to close for existing ‘non-named’ account renewals and incremental sales (upsell)

About You:

You’re a fit for the role if your background includes:

  • SaaS experience and a customer-centric approach
  • Ability to manage 200+ accounts effectively
  • Strong attention to detail and Analytical skills
  • Excellent verbal and written communication skills in both English and Spanish preferred
  • Strong interpersonal skills, maintaining professionalism and a personable demeanor
  • Proficiency in CRM software and sales tools, particularly Salesforce
  • Intermediate computer skills, including proficiency in Microsoft software programs
  • A motivated, competitive, and positive attitude with the ability to maintain stable performance under pressure
  • Agile learning capabilities to quickly acquire new knowledge and skills
  • A commitment to a schedule that aligns with the customer’s workday

Join us to make an impact by driving growth and success in our expansion efforts.

#LI-D2E

What's in it For You?


You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

  • Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations.

For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $77,000 - $143,000.

This is inclusive of both base pay and any target sales incentive.
Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.


This job posting will close 05/30/2025.


Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.

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Average salary estimate

$110000 / YEARLY (est.)
min
max
$77000K
$143000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Account Specialist, Corporates, Thomson Reuters

Are you ready to take your career to the next level as an Account Specialist with Thomson Reuters in the bustling heart of New York? If you're passionate about providing exceptional services and want to thrive in a dynamic and rewarding environment, this is the opportunity for you! In this role, you'll be at the forefront of driving renewal and upselling efforts within corporate accounts. Your knack for forging strong relationships and your customer-centric approach will be key in growing our portfolio of high-value clients. Collaborating with account executives, you'll leverage valuable insights to manage renewals and uncover new opportunities for cross-selling, all while enjoying the thrill of uncapped commissions. At Thomson Reuters, we believe in cultivating talent and creating a culture of success, so you'll have access to comprehensive benefits, learning opportunities, and a supportive work environment. To excel, you should bring experience in SaaS sales, a proven track record of managing multiple accounts, and outstanding communication skills. Strong attention to detail and the ability to engage effectively with clients will make you an essential part of our team. Join us and contribute to our mission of helping professionals pursue justice, truth, and transparency. Together, let's drive growth and innovation, ensuring that our clients can focus on what matters most while we provide them the tools and insights they need to succeed.

Frequently Asked Questions (FAQs) for Account Specialist, Corporates Role at Thomson Reuters
What are the primary responsibilities of an Account Specialist at Thomson Reuters?

As an Account Specialist at Thomson Reuters, your primary responsibilities will include managing renewals and upselling within existing corporate accounts, collaborating with account executives to identify opportunities for cross-selling, and nurturing relationships with key decision-makers. You'll provide valuable data and insights to clients and the sales team while ensuring timely renewals and tracking all relevant information in our CRM system.

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What qualifications are required for the Account Specialist position with Thomson Reuters?

To qualify for the Account Specialist role at Thomson Reuters, candidates should possess experience in SaaS environments and have a customer-centric mindset. Ideally, you should be skilled in managing over 200 accounts effectively, demonstrate strong analytical abilities, and possess excellent verbal and written communication skills. Proficiency with Salesforce and a solid grasp of Microsoft software is also essential.

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How does the Account Specialist collaborate with other team members at Thomson Reuters?

In the role of Account Specialist at Thomson Reuters, you will work closely with account executives and managers to drive sales initiatives, upsell opportunities, and manage customer renewals. This collaborative approach ensures that you and your team are aligned in delivering the best possible support to your corporate clients while achieving your growth targets.

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What benefits does Thomson Reuters offer to its Account Specialists?

Thomson Reuters provides a comprehensive benefits package for its Account Specialists, including market-competitive health plans, flexible vacation policies, and special mental health days off. Additionally, there's support for professional development through platforms like LinkedIn Learning, as well as employee-driven resource groups focusing on social impact.

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What does a successful Account Specialist at Thomson Reuters look like?

A successful Account Specialist at Thomson Reuters combines a competitive and motivated mindset with strong interpersonal skills and professionalism. They excel in managing client relationships, effectively engage with diverse stakeholders, and navigate challenges while maintaining performance under pressure. Their commitment to continuous learning and ability to adapt to customer needs help drive the overall success of the sales team.

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Common Interview Questions for Account Specialist, Corporates
How do you handle multiple accounts simultaneously as an Account Specialist?

When managing multiple accounts, effective prioritization and organization are key. I utilize CRM tools like Salesforce to keep track of important deadlines, client engagements, and follow-ups. I also establish a communication schedule to ensure that all accounts receive the attention they need without compromising service quality.

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Can you give an example of a successful upsell you achieved in a previous role?

In my past role, I identified an opportunity to upsell a premium service package to a long-term client by presenting tailored data that highlighted their usage patterns and potential growth. This strategic approach not only increased revenue but also strengthened our relationship with the client, further establishing trust in our partnership.

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What strategies do you use to maintain strong client relationships?

To maintain strong client relationships, I prioritize regular communications and check-ins to ensure that my clients feel valued and heard. Additionally, I proactively ask for feedback and offer solutions to their needs, which helps build trust and long-term loyalty.

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How do you ensure timely processing of renewals?

Timely processing of renewals hinges on meticulous tracking of contract dates and proactive engagements. I set reminders for upcoming renewals and communicate with clients well in advance to confirm their needs. This approach helps facilitate smooth renewals without last-minute surprises.

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What role does data analysis play in your sales strategy?

Data analysis is crucial in my sales strategy; it helps in identifying trends, client behavior, and areas for potential growth. I use this data to create targeted action plans that inform upsell opportunities and streamline the renewal process for existing clients.

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How do you handle objections from clients during the sales or upsell process?

When encountering objections, I listen carefully to the client's concerns and acknowledge them. I then provide clear, data-backed responses that address their issues, highlighting how our offerings align with their needs and adding value to their operations.

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What techniques do you employ to engage clients through virtual channels?

To engage clients via virtual channels, I leverage video conferencing tools for personal touch, create engaging presentations, and utilize social media for ongoing relationship building. Keeping interactions dynamic and informative helps maintain client interest and engagement.

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Describe a time you had to learn a new software tool quickly. How did you manage?

When I was required to learn a new CRM tool, I dedicated focused time to online tutorials and hands-on practice. I also sought guidance from colleagues who were familiar with the system. This proactive approach enabled me to become proficient quickly and apply the tool effectively for client management.

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How do you adjust your communication style to suit different customers?

I pay close attention to my clients’ preferences and adjust accordingly. This may mean using more technical language with data-driven clients or a simpler approach for those less familiar with our products. Adapting my style helps facilitate clearer communication and better relationship-building.

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What do you believe is the most important quality for an Account Specialist at Thomson Reuters?

The most important quality for an Account Specialist is a customer-centric mindset. This includes understanding clients' needs, delivering exceptional service, and always being available to support them. A genuine commitment to clients fosters strong relationships and drives retention, which are crucial for success in this role.

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Thomson Reuters (NYSE / TSX: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. The company serves professionals across legal, tax, accounting, compl...

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DATE POSTED
April 12, 2025

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