Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we’re looking for

Toyota’s IT Service Delivery and Relationship Management Department is looking for a passionate and highly motivated  Shop Engagement Manager.

The primary responsibility of this role is to oversee and drive the development of technical skillsets for Gemba manufacturing team members, enabling them to build solutions and optimize their own processes. This includes ensuring the alignment of business processes across shops, managing resources effectively, leading strategic initiatives to enhance team expertise, driving the successful implementation of systems, data utilization, and continuous improvement, while also monitoring performance, managing risks, and fostering strong communication with stakeholders across the organization.

Reporting to the IT Service Delivery and Relationship Senior Manager the person in this role will support the IT Service Delivery and Relationship Management department's objective to equip manufacturing teams with the resources needed to confidently develop and deploy digital solutions on the shop floor.

What you’ll be doing

• Spearhead strategic initiatives to enhance team expertise, drive the adoption of new systems and technologies, and improve data-driven decision utilization across the organization.

• Develop and implement a comprehensive training strategy that aligns with organizational goals and business processes, ensuring teams are equipped with the skills needed for successful system adoption and process optimization.

• Work closely with department leaders to identify training needs, align objectives with business processes, establish governance standards for the program, and ensure the initiative is supported across all teams, fostering cross-team collaboration and driving continuous improvement.

• Allocate resources effectively, including time, personnel, and materials, to ensure training programs are delivered efficiently within budget.

• Track the progress of training initiatives through KPIs and feedback, ensuring the program aligns with organizational goals, drives process efficiency, and delivers measurable improvements in team performance.

What you bring

• Bachelor’s degree in engineering or a related field; Minimum 10+ years relevant experience.

• Proficiency with Power Platform tools (e.g., Power BI, Power Apps, Power Automate) and experience in integrating them into business processes.

• Familiarity with agile methodologies and their application in training development, with a focus on iterative improvement and team collaboration.

• Proven experience in web development technologies, including C#, HTML, JavaScript, and modern frameworks (e.g., Angular), with a focus on building scalable and effective solutions.

• Proven experience with databases (e.g., SQL) and APIs, including understanding authentication protocols like OAuth2 for secure data integration.

• Strong knowledge of business change management principles and strategies to drive the adoption of new technologies and ensure successful organizational transformation.

• Exceptional interpersonal and communication skills, with a proven ability to collaborate across departments, align objectives, and drive consensus among diverse teams.

• Proven ability to analyze manufacturing processes, map business process flows, gather requirements, and translate business needs into actionable, detailed technical specifications, optimizing workflows and driving continuous improvement.

Added bonus if you have

• Advance degree preferred.

• Familiarity with SharePoint administration, including configuration, permissions, and content management.

• Experience in system architecture design and the ability to guide teams in developing scalable, secure, and efficient solutions that align with business needs.

• Expertise in integrating Power Platform tools (Power BI, Power Apps, Power Automate) with other business systems to streamline workflows and enhance data accessibility.

• Extensive experience in the maintenance and optimization of SCADA systems, ensuring system reliability, troubleshooting issues, performing regular updates, and implementing preventive measures to minimize downtime and maintain efficient operations in manufacturing environments.

What we’ll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect.

• Professional growth and development programs to help advance your career, as well as tuition reimbursement.

• Vehicle purchase & lease programs.

• Comprehensive health care and wellness plans for your entire family.

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off.

• Referral services related to prenatal services, adoption, childcare, schools and more

• Flexible spending accounts.

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.