Job details

Service Advisor

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Description

The Service Advisor acts as the liaison between the customer and Transwest Technician when service is required. The Service Advisor is responsible for meeting with customers, listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or replacement parts as well as keeping the customer informed of the repair services progress.

WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

Medical, Dental, and Vision Insurance
Life (Voluntary and Employer Paid) and Disability Insurance
401(K) with company match beginning with your first contribution.
HSA and/or FSA, as applicable
Paid Time Off, Sick Time, and Company Paid Holidays
Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

Greet customers as they enter the Service Department.
Initiate repair order (RO) write up, listen to customers’ requests and concerns and complete walk around inspection of their vehicle to start MPVI process.
Review customer information and needs, get RO signatures and assist with courtesy ride or escort to customer lounge.
Complete RO write-up in CDK, dispatch to available Tech and follow repair to conclusion and RO closing.
Complete MPVI, estimates and service contract requirements as needed to process RO.
Maintain contact with customer twice each day to keep them informed on their repair progress and costs.
Consult with Service Manager, Foreman or Technician as needed during the vehicle repair process to ensure the best possible results.
Inspect each vehicle when it is done to be sure it is clean and repairs are complete.
Meet with customer at cashier to explain repairs completed and answer any questions or concerns they may have.
Thank each customer for their business and explain the Ford Customer Satisfaction Survey they may receive and how important it is to Transwest that they are completely satisfied.
Maintain a clean, organized service drive area.
Maintain Ford Service Advisor training requirements for each quarter.
Work with Dealership Sales and Parts personnel to assist with any of their needs.
Other duties as assigned by the manager

Requirements

WORK ENVIRONMENT & PHYSICAL ABILITIES:

Required to perform work inside and outside, in all-weather situations, at the shop division location.
Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
Manual dexterity, fine manipulation, the ability to reach with hands and arms, the ability to lift up to 80 lbs.
Must be able to operate simple, complex and heavy-duty machinery.
Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

High School diploma or equivalent.
Valid Driver's License and MVR in good standing.
Ability to multi-task.
Someone who is detail-oriented.
Excellent written and verbal communication skills.
Ability to work any shift if needed.
Ability to successfully complete a general abilities assessment, pass a post-offer background check, physical and drug screen.

PREFERRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

Previous experience as a service writer or advisor.
Previous Ford Technician experience.
Ford current active or user of Maintenance Menu and MPVI Report System.
Knowledge of diesel engines, gas engines, drive train and suspension.

JOB DETAILS:

Type: Hourly
Compensation Range: $18.00 - $28.00
Bonus Eligibility: Yes
Reports To: Service Manager
Shift: 1st
Closing Date: Open Until Filled

Average salary estimate

$47400 / YEARLY (est.)

min

max

$36000K

$58800K

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What You Should Know About Service Advisor, Transwest Inc

If you're looking for a rewarding opportunity as a Service Advisor at Transwest in Limon, Colorado, you've come to the right place! In this pivotal role, you'll be the friendly face that stands between our customers and our incredible technicians. Your main responsibility will be to listen to customers' concerns about their vehicles, ensuring they feel heard and valued. From initiating repair orders to following up with customers about their service progress, you’ll be the key point of contact throughout the entire service process. You'll not only suggest necessary repair and maintenance services but also offer new accessories or replacement parts that can enhance their vehicle. At Transwest, we believe in taking great care of our employees too! We offer a full benefits package including medical, dental, and vision insurance, life and disability insurance, and a 401(K) plan with company match from your very first contribution. You’ll also enjoy paid time off, sick leave, and holidays—plus an employee car discount program! We value your contribution here and prioritize creating a supportive work environment. If you're customer-oriented, detail-oriented, someone who thrives in a hands-on, dynamic atmosphere, then this position is perfect for you. Join us at Transwest and help us provide exceptional service to our valued customers while advancing your career in the automotive industry!

Frequently Asked Questions (FAQs) for Service Advisor Role at Transwest Inc

What are the main responsibilities of a Service Advisor at Transwest?

As a Service Advisor at Transwest, you will manage the customer experience in the service department. This includes greeting customers, initiating repair orders, consulting on vehicle needs, maintaining communication about repair progress, and ensuring customer satisfaction with the services provided.