Construction Liability Sr. Technical Specialist

As a Construction Liability Sr. Technical Specialist at Travelers, key responsibilities include investigating and evaluating Specialty Liability claims, negotiating settlements, and maintaining compliance with both internal and external quality standards. You will directly handle severe claims, provide quality customer service, and manage litigated claims through effective litigation management strategies. Your role also involves collaborating with various stakeholders, documenting all necessary activities, and employing creative resolution techniques to achieve favorable outcomes.

To qualify for the Construction Liability Sr. Technical Specialist role at Travelers, a high school degree or GED is essential, along with at least three years of liability claim handling experience or comparable litigation experience. A Bachelor's degree is preferred, as well as advanced understanding of liability and damages analysis, contract interpretation, and the litigation process. Additionally, strong analytical, communication, and negotiation skills are vital to succeed in this position.

Travelers is committed to supporting employee career development for the Construction Liability Sr. Technical Specialist through comprehensive training programs, including consulting and resources that enhance technical expertise in claims handling. Employees are encouraged to engage in professional growth opportunities, share knowledge and best practices among peers, and participate in roundtable discussions, fostering a culture of continuous learning and collaboration.

Travelers offers a robust benefits package to the Construction Liability Sr. Technical Specialist, including health insurance from the first day of employment, a matching 401(k) plan, and a pension plan fully funded by the company. Employees also enjoy a minimum of 20 days of paid time off annually, wellness programs tailored to support health and mental well-being, and opportunities for community involvement through volunteer programs and matching gift initiatives.

Travelers stands out as an employer for the Construction Liability Sr. Technical Specialist due to its long-standing reputation for excellence in the insurance industry and a strong focus on employee well-being and community engagement. The company cultivates an inclusive workplace culture, promotes innovation and collaboration, and provides a supportive environment where employees can thrive and make a meaningful impact in their roles.

When addressing Specialty Liability claims, I focus on conducting thorough investigations and engaging with all relevant parties promptly. Establishing open lines of communication with stakeholders is key, as is leveraging analytics to assess liability and damages effectively. I also believe in employing creative resolution strategies that prioritize both the company’s and the insured’s interests.

To ensure compliance during claim evaluations, I stay updated on the latest industry regulations and internal quality standards. I utilize checklists and documentation tools to maintain a consistent approach, regularly review case files to identify any potential compliance issues, and actively seek input from my managers or legal team when necessary.

One challenge I faced was dealing with complex cases that involved multiple parties and conflicting testimonies. To overcome this, I prioritized thorough documentation and created a clear litigation plan with contingency strategies. Effective communication with legal counsel helped to ensure all viewpoints were considered, leading to successful outcomes in court.

To prioritize my workload effectively, I assess the severity and timelines of each claim. I utilize task management tools to set deadlines and allocate time accordingly, focusing first on high-severity claims that require immediate action. Additionally, I conduct regular check-ins on ongoing claims to ensure nothing falls through the cracks.

In one instance, I encountered a claim that seemed stalled due to a lack of concurrence from the involved parties. I initiated a mediation session, bringing in an independent third-party resource. This open dialogue allowed all parties to express their concerns directly, leading to a mutual agreement that satisfied both the claimant and the company.

Expert resources are invaluable in my claims handling process. They provide technical insights that enhance our understanding of complex issues, whether it’s through medical evaluations, forensic analysis, or legal opinions. By integrating their expertise early in the investigation, I can improve the accuracy of claim evaluations and resolutions.

When disputes arise during claim negotiations, I emphasize open communication. I actively listen to the concerns of the other party, acknowledging their position while clearly articulating our stance. I also leverage data and documentation to support our proposals, aiming for a collaborative resolution that addresses both parties’ interests.

I have extensive experience with claims management software, utilizing it for documentation, tracking claims progress, and ensuring compliance with internal protocols. I am comfortable generating analytical reports to assess trends and refine our claims strategies based on data insights.

To maintain quality in claims documentation, I implement a structured filing system that ensures all relevant information is captured systematically. Regular audits of claim files help me identify areas for improvement, and I encourage feedback from colleagues to foster a culture of quality assurance.

Maintaining professional relationships involves regular and transparent communication. I make it a point to update stakeholders on claim progress, address any concerns promptly, and follow up after resolutions. Building trust through consistent, respectful interactions is crucial for successful claims management.