Quality Specialist

As a Quality Specialist at Trinseo in Midland, your primary responsibilities include managing the ISO and quality systems of the plant, maintaining quality specifications for raw materials and products, and serving as the primary point of contact for quality-related issues. You will also conduct audits, lead quality improvement initiatives, and ensure compliance with regulatory requirements.

To qualify for the Quality Specialist role at Trinseo, candidates should have a Bachelor’s Degree in Chemistry or Chemical Engineering or possess significant relevant experience in quality functions. Additionally, 3-5 years of experience in managing plant Quality/ISO systems and chemical manufacturing environments is desired, along with familiarity in ISO audits and certifications.

The Quality Specialist role at Trinseo emphasizes teamwork by working closely with plant operators, lab technicians, and technical staff to resolve quality issues. You will also coordinate with various departments like R&D, Sales, and Marketing, fostering an environment of collaboration to tackle quality challenges.

At Trinseo, the Quality Specialist can anticipate various growth opportunities through involvement in complex projects, leading quality improvements, and gaining exposure to different facets of the business. Continuous training, coaching, and support for certifications contribute to both personal and professional development.

Diversity and inclusion are crucial for the Quality Specialist role at Trinseo as they enhance creativity and problem-solving abilities. The company recognizes that a diverse workforce leads to innovative solutions and better responses to customer needs, making it essential to foster an inclusive environment where every team member can thrive.

In my previous role, I was deeply involved in both preparing for ISO audits and leading teams through the certification process. I focused on maintaining compliance by regularly reviewing procedures, conducting internal audits, and ensuring all documentation was up to date, which I think would be crucial for the Quality Specialist role at Trinseo.

I spearheaded a quality improvement project that focused on reducing product non-conformities. By analyzing the root causes of these issues, implementing new training programs, and enhancing communication among teams, we saw a significant decrease in complaints and an increase in customer satisfaction, aligning well with Trinseo's focus on delivering value.

I stay informed about regulatory changes and industry trends by subscribing to relevant publications and participating in professional networks. Additionally, I establish strong communication with compliance teams to ensure all necessary measures are taken to meet requirements, a practice I'd continue at Trinseo.

In a previous position, I received a significant complaint from a customer regarding product defects. I facilitated a thorough investigation, communicated transparently with the customer throughout the process, and provided solutions that not only resolved their issue but also improved our internal procedures for the future.

I believe hands-on training is the best approach to ensure understanding and retention. I regularly conduct workshops and create easy-to-understand materials, combining theory with practical examples. In the Quality Specialist role at Trinseo, I'd adapt my training methods to fit the team's needs.

I typically use methods such as the 5 Whys and Fishbone diagram to conduct root cause analysis. These methodologies allow for systematic investigation of issues, fostering collaborative discussions to get to the core problem, which is crucial for effective quality management.

Effective communication is key to resolving quality issues. I advocate for regular cross-departmental meetings to ensure all teams are aligned on quality objectives. Utilizing shared platforms for updates can also facilitate better collaboration, which I see as vital in the Quality Specialist position at Trinseo.

I use key performance indicators (KPIs) to track the efficiency of quality systems. By monitoring these metrics regularly, I can identify areas for improvement and implement corrective actions promptly, ensuring that the systems remain effective and compliant.

I have extensive experience managing non-conformance reports. I make it a point to analyze each report comprehensively, ensuring that root causes are understood, corrective actions are implemented, and lessons learned are documented to prevent recurrence.

I'm drawn to Trinseo's commitment to innovation and sustainability. I admire how the company values inclusion and diverse perspectives, and I believe my experience in managing quality systems would contribute positively to Trinseo's mission of delivering exceptional materials solutions.