Senior Solutions Engineer

Goal for this Role

As a Senior Solutions Engineer at Truemed, you’ll play a critical role in helping high-growth, high-volume, and complex merchants unlock the full value of our platform. You’ll partner closely with enterprise-level brands to integrate HSA/FSA eligibility into their commerce stack, enhance the customer experience, and align our technology with their business objectives to drive measurable growth.

This merchant-facing role involves remote and on-site engagements with enterprise partners across the U.S. The position calls for a strategic blend of 60% business acumen and 40% technical expertise, requiring you to deeply understand each partner’s goals while delivering scalable, high-impact solutions.

As a trusted expert on the Truemed platform, you’ll guide merchants (and potentially development partners) through best practices for implementation—including payment integrations, post-purchase survey workflows, custom API development, and compliance with HSA/FSA regulations—ensuring they are positioned for long-term success.

What do you mean by Technical?

At TrueMed, our Solutions Engineers aren’t just technically skilled—they apply their expertise to design tailored integration strategies, build proofs of concept, and advise enterprise merchants on unlocking growth through our HSA/FSA payment infrastructure. This role goes beyond implementation: it requires translating complex technical concepts into clear, actionable plans that align teams quickly and drive measurable business outcomes. You’ll work at the intersection of commerce, compliance, and consumer experience, helping brands leverage Truemed’s platform in innovative ways. For a closer look at the technical surface area you’ll be working with, we encourage you to explore our Developer Documentation, where you’ll see how our APIs and integration points can be extended to support enterprise use cases.

Outcomes for this Role

1. Drive Technical Strategy and Solution Design in the Sales Cycle

Own the technical discovery and solution design process for enterprise prospects, guiding them through integration planning and implementation feasibility. Lead high-impact conversations that clarify the value of Truemed’s platform, aligning technical recommendations with business goals to shorten sales cycles and establish a strong foundation for success.

2. Craft Compelling Technical Experiences That Convert

Design and deliver custom demos, proof-of-concepts, and tailored integration walkthroughs that bring Truemed’s value to life in the context of each merchant’s stack and customer journey—online and in-store. Go beyond out-of-the-box presentations to creatively demonstrate how TrueMed fits into unique retail environments and advise on advanced API and platform capabilities to meet enterprise expectations.

3. Be a Strategic Feedback Engine Across Product and Engineering

Act as the connective tissue between merchants and internal teams by translating real-world technical challenges, merchant requests, and field insights into actionable product feedback. Your ability to identify recurring friction points and growth opportunities will play a key role in shaping TrueMed’s roadmap and evolving the platform to meet enterprise needs at scale.

Qualifications

• Proven and referenceable experience in pre-sales solutions engineering within the eCommerce or healthtech space, with a strong focus on high-growth, enterprise-level merchants

• Exceptional communication and stakeholder management skills, with a track record of building trust and alignment with both technical and non-technical decision-makers

• Excellent analytical and problem-solving capabilities, with a passion for addressing complex implementation and integration challenges in enterprise environments

• A mindset rooted in experimentation, continuous learning, and knowledge sharing, with the ability to support Truemed’s growing ecosystem of enterprise merchants, technology partners, and internal teams

• Deep understanding of modern eCommerce infrastructure and checkout/payment architecture, particularly around enabling non-traditional payment methods (e.g., HSA/FSA eligibility)

• Hands-on experience with web APIs (REST/GraphQL) and systems commonly used in eCommerce environments (e.g., payment gateways, custom carts, subscription tools, CRM, or ERP integrations)

• Strong organizational and prioritization skills, with the ability to effectively manage multiple high-impact sales cycles and technical engagements in parallel

• Demonstrated success thriving in fast-paced, startup environments, with a proactive mindset and the agility to adapt to changing priorities

• Solid grasp of cloud-based technologies, SaaS architecture, and the ability to translate product capabilities into clear business value for enterprise partners

• Experience leading technical discovery sessions to uncover business goals, technical requirements, and key constraints to inform custom integration strategies

• Willingness and flexibility to travel within the U.S. for in-person client meetings, industry events, and on-site technical support as needed

Who we are

Truemed enables patients to use HSAs/FSAs to buy healthy food, exercise, and supplements.

There is $140 billion sitting in HSA and FSA accounts. This is under-optimized pre-tax money (~35% savings) Americans can use to buy qualified medical expenses. Healthy food, exercise (classes, equipment, gym membership), and supplements count as qualified medical expenses with a Letter of Medical Necessity (LMN) tying these items to the prevention/reversal of a specific disease.

We’re building the infrastructure that allows health and wellness merchants (think Peloton, 8 Sleep, Oura Ring, etc) to accept the $150+ billion tied up in HSA and FSA accounts. And by allowing consumers to spend these pre-tax dollars on goods that make them healthier, we’ll incentivize consumers to invest in their health, and begin to reverse the explosion in chronic illness that’s plagued the US the last 50 years.

Justin and Calley are experienced founders on a mission to fix the state of American health. We’ve raised $3M+ from top investors like Long Journey Ventures, Box Group, Weekend Fund, healthcare leaders like Dr. Mark Hyman and key angels like the founders of 8 Sleep, Thrive Market, Sana Benefits, and others.

Whether you’re in engineering, marketing, sales, or customer success, you’ll have a seat at the table as we work to improve nutrition and health outcomes for hundreds of millions of people.

Truemed brings to fruition a goal that many in the wellness field believe is necessary for sustainable health improvement: making healthy choices easier and less expensive.

Our mission

95% of all medical costs go to people after we are sick. This is so normalized, most don’t realize how insane it is. Few would argue that the purpose of healthcare should be to enable people to be healthy. But this is not how it works. Every institution that impacts our health - from Pharma to hospitals to doctors to insurance - makes money when we are sick and loses money when we are healthy. Health doesn’t happen in a doctor's office. Going to the doctor after you have diabetes, heart disease, kidney disease, cancer or any other chronic condition is like going to the mechanic after you’ve crashed a car. We need to prevent the crash in the first place.

There is a tribe that realizes that habits are the basis of health. Not drugs, not doctor’s visits, not surgeries.

Nearly every dollar of health policy should go towards incentivizing these five habits:

1. FOOD: Eating whole, non-contaminated food and NOT eating inflammatory food such as sugar, highly processed grains, and vegetable oils.

2. SLEEP: adequate quantity and quality of sleep.

3. MOVEMENT: Increasing exercise and reducing sedentary behavior

4. STRESS: Reducing chronic stress

5. ENVIRONMENT: Increasing sunlight and minimizing environmental toxins

People who practice these habits rarely get heart disease (#1 cause of death), many leading forms of cancer (#2 cause of death), stroke (#5 cause of death), Alzheimer’s (#7 cause of death), Type 2 Diabetes (#8 cause of death) and liver disease (#10 cause of death). They will be much more likely to recover from pneumonia (#9 cause of death), COVID-19 (#3 cause of death) chronic lower respiratory diseases (#6 cause of death), and suicide (#11 cause of death).

Disease isn’t some random occurrence that might happen in the future – it’s tied to what we do and how we feel today. If you are battling “minor” health issues like fatigue, brain fog, anxiety, pain, infertility or erectile dysfunction, it’s important to realize that the underlying cause of these conditions is generally the same thing that will lead to a “major” illness sometime later in life. But these underlying causes are reversible; you can feel better today and drive down your risk for most major diseases to nearly zero by prioritizing these five habits.

The health situation today is dire, but we are optimistic. Just 120 years ago, starvation, malnutrition and early death were the norm. Tuberculosis and pneumonia were the leading causes of death. Life expectancy in the United States was around 40. Only 10% of Americans made it to age 65. 30 percent of all U.S. deaths occurred in children less than 5 years of age compared to just 1.4 percent in 1999. If you transported someone living in those times to the present day, they’d be in utter shock as they tried to process the advancements society has made.

Yet, we are in the midst of a modern health crisis. The good news is that our system can be fixed and the crisis can end. Throughout prior crucible moments, human ingenuity created advancements and systems changes that few could imagine. The next revolution in health will come from understanding how the root of almost every disease relates to habits.

And habits are driven by incentives.

We need to start seeing food (and exercise, sleep and other healthy habits) as medicine. Over 90% of Americans are battling or at risk for a chronic condition. But drugs and medical interventions don’t cure disease.

There are thousands of peer-reviewed studies that show exercise and healthy food helps reverse and prevent virtually every chronic condition - ranging from diabetes to infertility to depression to heart disease to obesity. Often, food and dietary interventions are better than leading pharmaceuticals or medical procedures.

Doctors can prescribe food and exercise to prevent disease, and we believe more should - and TrueMed will normalize this in the medical and consumer ecosystem.

Founding team

• Justin Mares has co-founded healthy food brands Kettle & Fire and Perfect Keto (which combined generate over $100 million/year in revenue) and is the co-author of Traction, a leading book on growth marketing.

  • More on Justin's passion for this mission in his newsletter.

• Calley Means, who recently sold his first company and is co-authoring a book (with his sister, Levels co-founder Dr. Casey Means) through Penguin on metabolic health - to be released next year. Stanford/HBS grad.

  • More on Calley's passion for this mission here.

Comp and benefits

Comp and equity in the top decile for series A stage startups. Our goal is to have a small team of founder-minded, mission-aligned professionals.