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Senior Backend Engineer

TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence. 


At TrutYou, our culture continually evolves and is shaped by the people who work here.  We embrace an open feedback culture, focusing on continuous improvement and customer excellence.


Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.


Our products enable our customers to make guests happier, increase customer lifetime value, and save unnecessary costs.

- Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.

- Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.

- AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.


Learn more about TrustYou at www.trustyou.com 


If you share our passion for customer happiness and believe in the power to make an impact, you're in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.


Position: Senior Backend Engineer

Location of the role: Germany / Spain / Romania (Remote)


As a Senior Backend Engineer, you will be part of the Customer Experience Platform (CXP) team and work directly with the Product Manager and other stakeholders to deliver new features, in the form of APIs and data services. You will have the chance to work with technologies such as FastApi, Kafka, Docker, or Kubernetes, to create new features, paying special attention to quality.


In your role, you will make an impact by…
  • Designing, building, and operating data-intensive backend services as a part of a seasoned data engineering team
  • Participating in architectural decisions and technology management
  • Taking responsibility for planning and designing software
  • Engaging with our product team to understand our customers and deliver a great value for them
  • Thinking forward and co-creating the vision for the future
  • Supporting and mentoring others


You are a perfect fit, if you have…
  • More than 10 years of total experience, with at least 4 years focused on backend development with Python web frameworks
  • Solid understanding of Python 3
  • Solid understanding of relational and non-relational database systems, preferably PostgreSQL, MongoDB, and ElasticSearch
  • Experience in developing scalable data-intensive Web APIs
  • Experience with microservices architecture with  asynchronous communications with Kafka
  • A DevOps mindset and a good knowledge of SRE tools and techniques
  • Excellent teamwork skills, with clear communication, flexibility, openness to debate and challenge, and the ability to mentor other team members
  • An agile mindset to deliver great products with an iterative approach
  • Fluent in English


You are ideally someone who has…
  • Experience making architectural choices with detailed trade-off analysis
  • A deep focus on automation for testing and deployment
  • Strong alignment with business goals, with definition and measurement of relevant KPIs
  • Previous experience with FastAPI 


And most importantly, what's in it for you...
  • Working in a global, diverse, and collaborative team 
  • Flexible working hours allowing you the freedom to shape your work-life
  • Remote-friendly environment and budget for home office equipment 
  • On-going career development, training, and coaching
  • Six days for learning & development 
  • Celebrate in style at our team events (in-person and virtually) 
  • Social benefits and perks based on location 


P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.


If you are excited about this opportunity, join us! We look forward to your application and getting to know you.

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CEO of TrustYou
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Benjamin Jost
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What You Should Know About Senior Backend Engineer, TrustYou

TrustYou is on the lookout for a talented Senior Backend Engineer to join our vibrant team! If you're passionate about shaping the future of guest experiences in the hospitality industry, this role is right up your alley! At TrustYou, we leverage AI to transform how businesses engage with their customers. You will be a key player in our Customer Experience Platform (CXP) team, collaborating closely with our Product Manager and stakeholders to implement new features through APIs and data services. With a remote-working policy across Germany, Spain, and Romania, we encourage a balance of work and life that promotes your well-being while allowing you to contribute to our mission of customer excellence. In this role, you'll be working with some exciting technologies such as FastAPI, Kafka, Docker, and Kubernetes, ensuring that quality is at the forefront of everything we do. Your responsibilities will include designing, building, and operating data-intensive backend services, making vital architectural decisions, engaging with product teams, and even mentoring junior members of our team. We believe in continuous improvement and welcome your unique voice and insights. With flexible hours, remote events, and a culture focused on collaboration, TrustYou can be the perfect place for your next career move. If you have a solid background in Python backend development, a strong grasp of various database systems, and a flair for working in agile environments, we can't wait to hear from you!

Frequently Asked Questions (FAQs) for Senior Backend Engineer Role at TrustYou
What are the main responsibilities of a Senior Backend Engineer at TrustYou?

As a Senior Backend Engineer at TrustYou, your main responsibilities include designing and building data-intensive backend services, collaborating closely with the Product Manager and stakeholders to deliver APIs and data services, and making key architectural decisions. You will engage in an iterative development process to ensure customer needs are met effectively, all while working with cutting-edge technologies.

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What qualifications do I need to apply for the Senior Backend Engineer position at TrustYou?

To qualify for the Senior Backend Engineer position at TrustYou, candidates should have over 10 years of total experience, with at least 4 years focused on backend development using Python web frameworks. A solid understanding of both relational and non-relational database systems, along with experience in developing scalable Web APIs and a DevOps mindset, are crucial for success in this role.

Join Rise to see the full answer
What technologies will I work with as a Senior Backend Engineer at TrustYou?

In the role of Senior Backend Engineer at TrustYou, you will work with exciting technologies such as FastAPI, Kafka, Docker, and Kubernetes. Your experience with these tools will enable you to design and operate high-quality, data-intensive backend services that improve customer experience on our platforms.

Join Rise to see the full answer
Does TrustYou support remote work for the Senior Backend Engineer role?

Absolutely! TrustYou embraces a remote-friendly culture, allowing our Senior Backend Engineers to work from anywhere within Germany, Spain, or Romania. We believe that a flexible working environment encourages productivity and creativity, making it easier for you to balance your professional and personal life.

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What should I expect from the company culture at TrustYou?

At TrustYou, you can expect a dynamic company culture centered on collaboration, open feedback, and continuous growth. We celebrate diversity and encourage team members to share their unique perspectives contributing to a vibrant environment geared towards innovation and excellence in guest experiences.

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Common Interview Questions for Senior Backend Engineer
Can you explain your experience with Python web frameworks as a Senior Backend Engineer?

When answering this question, focus on specific projects where you utilized Python web frameworks. Discuss the choices you made, any challenges you faced, and how you overcame them to deliver a scalable application. Highlight your familiarity with libraries like FastAPI and how it enhanced your projects.

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How do you approach designing APIs for data-intensive services?

Share your thought process about understanding user needs, defining clear endpoints, and ensuring scalability and security. Discuss your experiences in engaging with product teams to gather requirements, and illustrate the importance of feedback and iteration in API design.

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What strategies do you use to mentor junior developers?

Focus on your approach to mentoring, such as providing constructive feedback, sharing resources, or leading code reviews. Emphasize the value of patience and encouragement while outlining any programs or structures you've implemented for mentoring in past roles.

Join Rise to see the full answer
Describe a challenging project you worked on as a backend engineer.

Provide details about the project, including specific challenges you faced and how you navigated them. Highlight your problem-solving skills, adaptability, and how your technical expertise contributed to the project's success.

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How do you ensure the quality of your backend services?

Discuss your approach to quality by highlighting best practices like writing unit tests, implementing CI/CD pipelines, code reviews, and relying on monitoring tools to track performance and resolve issues proactively.

Join Rise to see the full answer
What is your understanding of microservices architecture?

Explain microservices architecture, emphasizing its benefits such as scalability and ease of deployment. Reference specific times when you've implemented or interacted with microservices and the impact it had on the overall system’s performance.

Join Rise to see the full answer
How do you stay updated with the latest trends in backend development?

Share your strategies for professional development, such as attending conferences, participating in forums, subscribing to relevant publications or online courses, and how you apply this knowledge to your work.

Join Rise to see the full answer
Can you discuss your experience with database systems?

Talk about your proficiency with both relational and non-relational databases, including PostgreSQL, MongoDB, and Elasticsearch. Provide examples of how you've optimized and scaled database interactions in previous projects.

Join Rise to see the full answer
How do you prioritize tasks when working on multiple projects as a backend engineer?

Explain your methods for task prioritization, referencing time management techniques like the Eisenhower Matrix or Agile methodologies, and how you communicate with your team to ensure transparency and alignment.

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Why do you want to work for TrustYou as a Senior Backend Engineer?

Articulate your enthusiasm for TrustYou’s mission of enhancing customer experiences in hospitality. Mention the company’s values and how they resonate with your personal and professional beliefs, alongside your eagerness to contribute your skills to innovate in this space.

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TrustYou, the world’s largest guest feedback platform, is on a mission to improve the travel experience. The company works with hotels, destinations, and travel websites to make that happen. We analyze hundreds of millions of travel reviews scatte...

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DATE POSTED
March 17, 2025

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