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Patient Access Rep - job 1 of 5

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Overview

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891 when the Sisters of St. Francis of Philadelphia founded St. Joseph Hospital in Tacoma.

Today, as Virginia Mason Franciscan Health, we remain committed to healing the whole person – body, mind, and spirit. Across the Puget Sound area, our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our organization boasts a comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities.

Responsibilities

Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep for the fast-paced Family Medicine Clinic in Puyallup, WA. Supportive team with excellent growth opportunities. Free parking and no nights, weekends or organizationally recognized holidays required.

Job Summary:

This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities.

Work includes: 1) ensuring patient is checked in/out for care; 2) collecting and entering demographic and financial data in the patient’s medical record; 3) gathering/validating insurance information using routine methods, scheduling patient appointments; 4) collecting co-pays, co-insurance and prior balances; 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures; and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed.

Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required offering the highest level of service to every patient every time.

An incumbent is generally located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.

Essential Duties:

Registers and/or checks patients in/out.
Handles and reconciles payments.
Continually monitor and reconcile issues prior to patient visit.
Processes referral orders and/or pre-authorizations.
Coordinates appointments and ancillary services.
Responds to patient questions regarding routine billing and insurance matters.
Coordinates patient instructional/education activities.

Qualifications

Education/Work Experience:

One year of customer service work experience is required, two years preferred. Healthcare or Call Center experience preferred.

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About Patient Access Rep, UNAVAILABLE

Are you ready to jump into a rewarding role as a Patient Access Rep with Virginia Mason Franciscan Health in Puyallup, WA? You'll be joining a caring, dedicated team that’s focused on making a real difference in healthcare. In this full-time position at our bustling Family Medicine Clinic, your primary responsibilities will include guiding patients through the intake process and making sure they feel welcomed during their visits. You'll interact with patients both over the phone and at the front desk, ensuring they have a smooth experience. Your day-to-day tasks will involve checking patients in and out, collecting essential demographic and financial information, and scheduling appointments. Additionally, you’ll verify insurance information, manage referrals, and assist patients with any questions about their healthcare needs. What sets this role apart is the supportive environment and the opportunity for personal and professional growth – plus, no nights or weekends are required! With Virginia Mason Franciscan Health, you'll not only advance your career, but you'll also join a legacy that dates back to 1891, committed to healing the whole person in a modern, collaborative setting. If you have strong customer service skills, a passion for patient care, and an eagerness to learn, we’d love for you to apply and be part of a team that values excellence and compassion in healthcare delivery.

Frequently Asked Questions (FAQs) for Patient Access Rep Role at UNAVAILABLE

What does a Patient Access Rep at Virginia Mason Franciscan Health do?

As a Patient Access Rep at Virginia Mason Franciscan Health, you will perform key administrative duties related to patient intake, which include checking patients in and out, collecting demographic and financial data, scheduling appointments, and verifying insurance information. Your role is crucial in offering a welcoming experience to patients while ensuring their needs are met with professionalism.