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Scheduling Coordinator - job 2 of 3

Overview

The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976 we now have six offices in Tennessee and one in Georgia. Our practice is made up of 29 board-certified cardiologists and three cardiothoracic surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities.

Responsibilities

Job Summary:

 

Responsible for making patient appointments, rescheduling appointments and no-shows and answering all incoming scheduling calls for all offices from patients, referring physicians and hospitals.

 

Essential Responsibilities:

  • Check patients in at time of appointment.
  • Check patients out.
  • Schedule and enter imaging and lab orders into EHR.
  • Cross cover in all areas of scheduling and at all locations.
  • Weekly recall report.
  • Receive and complete scheduling tasks within the practice management system.
  • Ensure all physician schedules are filled and scheduled appropriately including making reminder calls to patients.
  • Attend staff meetings to ensure an understanding of new processes and discussion opportunities.
  • Schedule appointments with physicians outside practice at the request of clinicians.
  • Proactive participation in ensuring appropriate patient access into the practice.

Qualifications

Education:

  • High school diploma or equivalent.

Qualifications:

  • One or more years in a medical office environment.

Average salary estimate

$40000 / YEARLY (est.)
min
max
$30000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Scheduling Coordinator, UNAVAILABLE

If you're looking to join a team that truly makes a difference in cardiac care, then the Scheduling Coordinator position at Chattanooga Heart Institute is the perfect fit for you! Situated in the heart of Chattanooga, this role allows you to be the vital link between our patients and our renowned team of board-certified cardiologists and cardiothoracic surgeons. Here, you'll handle patient appointments, reschedule when needed, and manage incoming calls with a warm and attentive touch. Your day will be packed with checking patients in and out, entering imaging and lab orders into our EHR system, and cross-covering across various scheduling areas. We pride ourselves on ensuring that our physicians' schedules are filled efficiently, and as the Scheduling Coordinator, you’ll play a crucial role in making reminder calls and facilitating smooth operations. Imagine being part of a practice that has been dedicated to community health since 1976! You’ll regularly attend staff meetings, where you can contribute ideas and stay updated on the latest processes. If you have a high school diploma and at least a year of experience in a medical office, this is your chance to grow within a supportive environment that values proactive patient access and continuity of care. Come be a part of a team that's making a real impact in cardiac health in our vibrant community!

Frequently Asked Questions (FAQs) for Scheduling Coordinator Role at UNAVAILABLE
What are the main responsibilities of a Scheduling Coordinator at Chattanooga Heart Institute?

As a Scheduling Coordinator at Chattanooga Heart Institute, you will oversee patient appointments, rescheduling no-shows, and answering all incoming scheduling calls. Your key responsibilities will include checking patients in and out, scheduling imaging and lab orders in the EHR, and ensuring all physician schedules are filled appropriately. This role is pivotal in maintaining smooth communication between patients, referring physicians, and our dedicated team of cardiologists.

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What qualifications do I need to apply for the Scheduling Coordinator position at Chattanooga Heart Institute?

To apply for the Scheduling Coordinator role at Chattanooga Heart Institute, you should hold a high school diploma or equivalent. Additionally, having at least one year of experience in a medical office environment is essential. This experience will prepare you for the dynamic demands of the job and ensure you can contribute effectively to our team.

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How does the Scheduling Coordinator contribute to patient care at Chattanooga Heart Institute?

The Scheduling Coordinator is crucial in enhancing patient care at Chattanooga Heart Institute by ensuring that patients have timely access to appointments and follow-ups. You will manage all scheduling tasks, helping to fill physicians' schedules and making reminder calls to patients, which minimizes missed appointments and supports continuity of care. Your actions directly impact patient satisfaction and health outcomes.

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What kind of training will I receive as a Scheduling Coordinator at Chattanooga Heart Institute?

New hires as Scheduling Coordinators at Chattanooga Heart Institute can expect comprehensive training that encompasses the use of our practice management system, EHR software, and best practices for patient interaction. You'll also gain insights into our operational processes through regular staff meetings and collaborative discussions, ensuring that you feel equipped and empowered to succeed in your role.

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What does a typical day look like for a Scheduling Coordinator at Chattanooga Heart Institute?

A typical day for a Scheduling Coordinator at Chattanooga Heart Institute involves a mix of checking in and out patients, managing appointment schedules, and communicating with various stakeholders including patients, doctors, and hospitals. You’ll answer incoming calls, handle scheduling tasks efficiently, and participate in meetings to improve operations. Each day is unique and filled with opportunities to make a positive impact on patient care.

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Common Interview Questions for Scheduling Coordinator
Can you describe your experience in a medical office setting as a Scheduling Coordinator?

When responding to this question, focus on specific tasks you've handled such as managing patient appointments, using EHR systems, and communicating with patients or healthcare providers. Highlight any particular challenges you've faced and how you overcame them, demonstrating your problem-solving skills and readiness for the role at Chattanooga Heart Institute.

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How do you prioritize your tasks as a Scheduling Coordinator?

It's important to emphasize organization and time management when answering this question. Discuss strategies like using to-do lists or digital tools to keep track of urgent appointments and follow-ups. Mention your ability to remain calm under pressure, especially during peak hours at Chattanooga Heart Institute.

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How do you handle difficult patients or calls?

Approach this question by articulating your conflict resolution skills. Explain a specific instance where you managed a difficult situation by listening attentively, showing empathy, and finding a solution for the patient. This example should reflect how you represent the values of Chattanooga Heart Institute in your interactions.

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What technologies have you used for scheduling and patient management?

In your response, highlight your familiarity with practice management systems and EHR software. Discuss any experience you have with scheduling tools, mentioning how these technologies have streamlined your workflow and improved patient access. Tailor it to reflect technologies relevant to the role at Chattanooga Heart Institute.

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Why do you want to work at Chattanooga Heart Institute as a Scheduling Coordinator?

Share your motivation for applying to Chattanooga Heart Institute, focusing on their commitment to community health and your passion for cardiac care. Showcase your enthusiasm for being part of a dedicated team that values patient access and care, linking it to your personal career goals and values.

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How would you ensure effective communication among the staff at Chattanooga Heart Institute?

Discuss strategies for fostering open communication, such as regular check-ins with colleagues, attending team meetings, and using communication tools. Emphasize your belief in collaboration and how it aligns with the values of Chattanooga Heart Institute, ensuring everyone is on the same page regarding patient care.

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What steps would you take to manage scheduling conflicts?

Address your problem-solving abilities by outlining a step-by-step approach to managing scheduling conflicts. Discuss prioritizing urgent appointments, using available technology to rearrange schedules, and effectively communicating changes with both the patients and physicians to ensure clarity.

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Can you give an example of how you've improved scheduling procedures in a past role?

Provide a specific situation where you identified an inefficiency in scheduling procedures and implemented a successful change. Highlight measurable results, such as reduced wait times or increased appointment fill rates, showing how your proactive attitude aligns with the goals of Chattanooga Heart Institute.

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How do you stay organized in a fast-paced environment?

Focus on your organizational skills and tools you use to manage a busy workload. Discuss methods like color-coding or software that aids in keeping tasks and appointments sorted. Highlight your ability to adapt quickly and keep patient care at the forefront, which is particularly essential at a high-traffic location like Chattanooga Heart Institute.

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What do you think is the most critical responsibility of a Scheduling Coordinator in a medical environment?

Articulate the importance of ensuring patient access to care. Emphasize how managing schedules efficiently directly impacts patient satisfaction and treatment outcomes, making it a top priority for the role at Chattanooga Heart Institute. Discuss the daily balance of availability and access that contributes to the organization's mission.

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 20, 2025

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