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Job details

Unit Coordinator ED

Overview

In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities.

 

CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

Responsibilities

Job Summary

 

This job is responsible for supporting patient care in the performance of reception support and general clerical duties. The incumbent fosters positive customer relations and communications.

 

 Essential Duties 

  • Performs receptionist and support duties at the assigned unit; handles incoming and outgoing communications transfers calls appropriately greets and assists visitors answers questions in accordance with established procedures. 
  • Maintains a neat and organized work environment; orders stocks and replenishes supplies and equipment as necessary; identifies and reports problems with supplies or equipment; enters equipment repair requests in system tags equipment and removes from service. 
  • Maintains a safe work and patient environment adhering to the hospital’s Safety Risk Management Regulatory Standards and infection prevention. 
  • Provides general support activities for the unit. 
  • Performs related duties as required. 

Qualifications

Job Requirements 

  • Completion of a recognized Unit Secretary Program (or coursework in a related field) OR
  • Six months of recent related work experience preferably in a medical setting 
  • Certification as a Health Unit Coordinator is preferred. 

Average salary estimate

$35000 / YEARLY (est.)
min
max
$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Unit Coordinator ED, UNAVAILABLE

If you're looking for an exciting opportunity as a Unit Coordinator in the bustling Emergency Department at Virginia Mason Franciscan Health in Tacoma, you're in the right place! We are dedicated to building a health system that prioritizes patient care and experience, and this role is pivotal in making that happen. As a Unit Coordinator, you'll be the welcoming face and voice of our team, performing reception support and clerical duties that are crucial for the daily operations of our unit. Your responsibilities will include greeting visitors, managing incoming and outgoing communications, and helping create a positive environment for both patients and staff. You'll maintain organized work areas, manage supplies, and ensure compliance with safety and regulatory standards, all while fostering meaningful customer relations. Your efforts will support our mission to deliver exceptional healthcare close to home, thanks to our integrated network of nearly 300 care sites and advanced technologies. Plus, we value our employees just as much as our patients, offering robust benefits, including health coverage, retirement plans, and more. If you have a passion for helping others and meet our qualifications, we can't wait to hear from you!

Frequently Asked Questions (FAQs) for Unit Coordinator ED Role at UNAVAILABLE
What are the main responsibilities of a Unit Coordinator at Virginia Mason Franciscan Health in Tacoma?

As a Unit Coordinator at Virginia Mason Franciscan Health in Tacoma, your primary responsibilities will include performing reception support, managing communications, greeting visitors, and maintaining a well-organized environment. You'll handle incoming and outgoing calls, answer inquiries according to established procedures, and assist with general unit operations, all while upholding our commitment to quality patient care.

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What qualifications do I need to become a Unit Coordinator at Virginia Mason Franciscan Health?

To be considered for the Unit Coordinator position at Virginia Mason Franciscan Health, candidates should have completed a recognized Unit Secretary Program or relevant coursework in a related field. Alternatively, six months of recent experience in a medical setting is acceptable. Certification as a Health Unit Coordinator is preferred, enhancing your chances of securing this vital role.

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How does the Unit Coordinator contribute to patient care at Virginia Mason Franciscan Health?

The Unit Coordinator plays a key role in patient care at Virginia Mason Franciscan Health by ensuring efficient operation of the unit. By managing communications, providing support to healthcare staff, and maintaining organization within the unit, the Coordinator enhances the overall patient experience and contributes to the quality of care we aim to provide.

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What benefits does Virginia Mason Franciscan Health offer to Unit Coordinators?

At Virginia Mason Franciscan Health, Unit Coordinators enjoy a comprehensive benefits package designed to support their health and well-being. This includes health, dental, and vision insurance, flexible spending accounts, matching retirement plans, paid vacation, adoption assistance, and eligibility for annual bonuses. We believe in taking care of our employees just as they take care of our patients.

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What makes the Unit Coordinator role at Virginia Mason Franciscan Health unique?

The Unit Coordinator role at Virginia Mason Franciscan Health stands out due to the organization’s commitment to patient-centered care, combined with a supportive and dynamic work environment. Working in an emergency department setting, you'll encounter diverse experiences daily, allowing you to develop your skills and make a significant impact on patient experiences in the Pacific Northwest.

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Common Interview Questions for Unit Coordinator ED
Can you describe your experience with managing front desk operations as a Unit Coordinator?

When answering this question, highlight specific experiences that relate to handling communications, managing supplies, and supporting staff. Mention any relevant software or systems you've used to streamline front desk operations, emphasizing your ability to create a welcoming environment for patients.

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How do you prioritize tasks in a fast-paced environment?

Discuss your method for prioritization, such as using to-do lists or digital calendars, and emphasize your ability to remain calm and organized under pressure. Provide examples from previous experiences where you successfully managed competing demands while ensuring quality patient care.

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What strategies do you use to communicate effectively with patients and families?

Explain your approach to communication, focusing on active listening and empathy. Mention how you adapt your communication style to meet different patients' needs, ensuring they feel understood and supported throughout their experience.

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How do you handle difficult situations or conflicts with patients or staff?

Share a specific example of a challenging situation you've encountered, explaining how you approached it with professionalism and a focus on resolution. Highlight your conflict resolution skills and willingness to collaborate with others to find agreeable solutions.

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What do you know about Virginia Mason Franciscan Health's approach to patient-centered care?

Demonstrating your knowledge of Virginia Mason Franciscan Health's commitment to transforming healthcare is important. Discuss their mission and values, mentioning how their integrated services and focus on quality care align with your own philosophy on patient treatment.

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Can you explain the importance of maintaining a safe work environment in a healthcare setting?

Emphasize the critical nature of safety in healthcare settings, both for patients and staff. Discuss protocols you are familiar with regarding infection prevention, equipment maintenance, and safety standard adherence, demonstrating your commitment to a safe and effective work environment.

Join Rise to see the full answer
How do you ensure accuracy when handling medical records and information?

Talk about the importance of accuracy in your role and share your methods for double-checking information and using reliable systems. Mention any specific tools or procedures you follow to ensure data accuracy in a medical setting.

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What motivates you to work as a Unit Coordinator?

Share your passion for helping others and making a difference in patients' lives. Discuss your interest in healthcare and how the dynamic, fast-paced environment excites you, aligning it with the mission of Virginia Mason Franciscan Health.

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Describe a time when you received feedback and how you responded.

Provide an example of constructive feedback you've received in a professional setting. Explain how you took that feedback seriously, made improvements, and reflected on the experience, showcasing your willingness to learn and grow.

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What skills do you think are most important for a Unit Coordinator?

Discuss skills such as communication, organization, multitasking, and customer service that are essential for a Unit Coordinator. Provide examples of how you have demonstrated these skills in past roles, possibly relating them back to your experience in a healthcare setting.

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MATCH
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 15, 2025

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