Laboratory Support Tech II

A Laboratory Support Tech II at the University of Maryland Medical System is responsible for collecting blood specimens, accurately logging and tracking samples, ensuring proper identification and labeling, operating medical equipment, communicating with medical staff, managing specimen issues, handling inventory, and training new team members. This role is crucial for maintaining the quality and reliability of our laboratory services.

To qualify for the Laboratory Support Tech II position at the University of Maryland Medical System, candidates must have at least a High School Diploma or equivalent, with a preference for completion of an accredited phlebotomy program. Certification as a registered phlebotomist is also preferred, alongside at least two years of experience in a similar role, preferably within a healthcare environment.

As a Laboratory Support Tech II at the University of Maryland Medical System, you will directly interact with patients as you perform blood draws. It’s essential to ensure their comfort and safety during the process. You also handle inquiries regarding test results and specimen status, making communication skills key in providing a positive patient experience.

The work environment for a Laboratory Support Tech II at the University of Maryland Medical System is dynamic and fast-paced, located within a comprehensive hospital system. You'll collaborate closely with medical and laboratory staff, using both manual techniques and automated laboratory equipment, all aimed at delivering excellent patient care.

The University of Maryland Medical System fosters an environment of professional growth and development. As a Laboratory Support Tech II, you will have opportunities to learn and expand your skills, including training new team members and gaining exposure to various laboratory processes, thereby enriching your career trajectory.

When answering this question, highlight your proficiency in venipuncture and capillary blood collection, describing specific techniques you are comfortable with. Mention any certifications you hold and the importance of patient interaction during the process.

To tackle this question effectively, explain your process for identifying and labeling specimens correctly, your attention to detail during order entry, and how you utilize computerized systems for tracking samples to maintain accountability and quality.

When discussing this, emphasize your problem-solving skills and the importance of timely communication with other staff members to troubleshoot and resolve issues. Share any experiences where you successfully managed such situations.

Discuss your approach to patient interaction, including the importance of empathy, effective communication, and how your calming presence can help ease patient anxiety. Share any specific experience you've had in managing challenging situations.

Mention the laboratory equipment you’ve operated, such as centrifuges and microscopes. Discuss how you performed maintenance and troubleshooting on these devices and how this experience prepares you for the Laboratory Support Tech II role.

To answer this question, detail your experience in monitoring stock levels, placing orders for supplies, and rotating stock to prevent expiration. Highlight any systems you’ve used for tracking and managing inventory efficiently.

Articulate your commitment to ongoing education and professional development, such as attending workshops, reading relevant literature, and participating in training sessions. Mention any certifications or continued education you've pursued.

Share a specific scenario where effective communication was essential, detailing how you relayed information to providers and the impact your actions had on patient care. This will demonstrate your ability to handle sensitive situations responsibly.

To respond effectively, discuss your organizational skills and how you assess task urgency. Provide examples of how you’ve managed competing priorities while ensuring that patient care is always the top priority.

This is an opportunity to show your passion for healthcare and patient service. Talk about how your desire to make a difference in patients' lives motivates you, and mention any specific experiences that fueled your interest in this role.