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Senior Change Management Program Manager

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About Upstart

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

Upstart’s Learning & Operational Excellence team empowers employees with the knowledge, tools, and support needed to perform their job. We drive operational efficiency and continuous improvement through impactful learning experiences, process optimization, and strategic change enablement.

As the Senior Change Manager at Upstart, you will serve as a change leader in the Servicing organization, driving successful implementation of operational and process changes that impact teams across the business. You will lead large scale initiatives from beginning to end identifying the change strategy and ensuring operational readiness. You will also refine best practices and ensure change efforts align with business goals.

Position Location - This role is available in the following locations: Remote

Time Zone Requirements - This team operates on the East/West Coast time zones.

Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

How you’ll make an impact:

Own large change initiatives with organizational implications by delivering an impact assessment to ensure stakeholder engagement and coordinating training, communication and resource updates.
Partner with Product, Engineering, L&D, Continuous Improvement and Operational Stakeholders to ensure alignment between technical readiness and operational adoption.
Monitor adoption, utilization, and proficiency metrics by stakeholder feedback and survey results to identify and execute improvements in the change process.

What we’re looking for:

Minimum qualifications:
- 5+ years of Change Management or Organizational Development experience.
- Strong stakeholder management and communication skills across all levels of leadership.
- Experience conducting change impact assessments, defining change strategies and delivering change plans.
- Experience using stakeholder feedback, utilization data or KPIs to evaluate change.
Preferred qualifications:
- Familiarity with Jira, Confluence, Slack and project or workflow tools.
- Experience working in a high-growth, tech-forward environment, specifically in financial services or operations.
- Deep understanding of how change integrates with project management, L&D, and compliance functions.
- Experience evolving the Change Management function.

What you'll love:

Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices

#LI-REMOTE

#LI-Associate

At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

United States | Remote - Anticipated Base Salary Range

$75,900—$105,000 USD

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com

https://www.upstart.com/candidate_privacy_policy

Average salary estimate

$90450 / YEARLY (est.)

min

max

$75900K

$105000K

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What You Should Know About Senior Change Management Program Manager, Upstart

At Upstart, we are looking for a dynamic Senior Change Management Program Manager to join our innovative team. As part of a leading AI lending marketplace, you’ll play a crucial role in our mission to expand access to affordable credit. This is not just a job; it's a chance to lead impactful change across our organization! In this role, you will spearhead large-scale change initiatives, ensuring that our operational processes are effectively adapted by teams throughout Upstart. With your extensive experience in Change Management or Organizational Development, you’ll manage change strategies that resonate with stakeholders and align with our overarching business goals. Collaboration will be key, as you will partner with various teams, including Product, Engineering, and Learning & Development, to ensure smooth transitions during operational shifts. Your ability to assess change impacts and monitor adoption metrics will help refine our procedures, making the change process more effective. The majority of your work can be done remotely, allowing you the flexibility to thrive in your role. We pride ourselves on fostering a supportive environment where your contributions matter. If you’re passionate about driving positive change and want to make an impact on our path toward providing effortless credit solutions, consider applying for the Senior Change Management Program Manager position at Upstart!

Frequently Asked Questions (FAQs) for Senior Change Management Program Manager Role at Upstart

What are the key responsibilities of the Senior Change Management Program Manager at Upstart?

The Senior Change Management Program Manager at Upstart is responsible for owning large-scale change initiatives, conducting impact assessments, ensuring stakeholder engagement, and coordinating operational readiness. You will partner closely with different teams such as Product and Learning & Development to ensure a smooth transition during changes and promote effective adoption metrics.