Technical Customer Service Associate (Spanish Speaking)

As a Technical Customer Service Associate at Veeva Systems, your core responsibilities include advising end users on best practices when using Veeva's applications, identifying and resolving client issues, and building strong professional relationships with users. You'll also provide recommendations on service improvements and maintain high standards of customer service while documenting all interactions accurately.

To apply for the Technical Customer Service Associate position at Veeva Systems, you should have at least 1 year of relevant experience in a customer service role, excellent communication skills in both English and Spanish, and a professional telephone manner. Familiarity with standard computer software such as Word, Excel, and PowerPoint is also essential.

For the Technical Customer Service Associate role at Veeva Systems, effective communication, organizational abilities, and time management skills are key. You'll need a demonstrable competence in handling client inquiries and articulating solutions effectively, ensuring a positive experience for users.

Thriving as a Technical Customer Service Associate at Veeva Systems means embracing flexibility and being proactive in your approach to support. Developing strong relationships with users and contributing ideas for service improvements can greatly impact your success in this role.

As a Technical Customer Service Associate at Veeva Systems, you will benefit from a Work Anywhere policy, allowing flexibility in your work environment. This can be from home or in the office, promoting a healthy work-life balance that aligns with Veeva’s commitment to employee success.

To handle difficult customers, I focus on active listening to fully understand their concerns, remaining calm and empathetic, and assuring them that I am dedicated to finding a solution. I communicate clearly about steps I will take to resolve their issue.

Certainly! I once helped a client who struggled with a software glitch by patiently guiding them through troubleshooting steps over the phone. By staying engaged and following up promptly, I was able to resolve their issue exceeding their expectations.

Veeva Systems is known for its mission-driven approach to transforming life sciences. The company values integrity, speed, and success for both employees and customers. This supportive culture fosters innovation and collaboration among team members.

I prioritize tasks by assessing urgency and complexity. I use organizational tools to keep track. I make sure to communicate with customers about timelines and progress, ensuring they feel valued while I work on resolving their inquiries.

I would start by thoroughly studying the user manuals and participating in any training offered by Veeva. Additionally, I would use practical experience by applying the software myself to navigate its features and understand common customer queries.

Communication is vital in customer service as it helps to establish trust and understanding. Clear communication ensures that clients receive accurate information and feel heard, which enhances customer satisfaction and builds lasting relationships.

I will contribute to Veeva's values by actively listening to customers to ensure their needs are met while also providing feedback for internal processes to improve support. For Employee Success, I will collaborate with my team and share knowledge to foster a positive work environment.

I am proficient in standard software such as Microsoft Office Suite and particularly adept at using communication and customer management tools, which will assist me in efficiently managing client inquiries and maintaining records.

I ensure high customer service levels in tough situations by maintaining a positive attitude, being empathetic, and focusing on solutions. I also strive to remain patient and professional while addressing any concerns.

Providing feedback on client service improvements means actively looking for ways to enhance user experiences based on their interactions. It involves evaluating processes, identifying pain points, and proposing actionable solutions that could lead to better outcomes for clients.