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Community & Stakeholder Engagmenet Administrator

The team & opportunity:

Gold Coast Infrastructure Solutions (GCISolutions) is a Joint Venture between Downer and Ventia.

 

GCISolutions has a 10-year contract to deliver essential water and wastewater services to the City of Gold Coast. We deliver a diverse range of work including improvement projects, refurbishment and renewal programmes and planned and reactive maintenance.     

 

We are seeking a Communications & Stakeholder Engagement Administrator to join our dynamic team based at Arundel.

 

In this role, you will assist with various tasks including the communication of planned works, implementation of community engagement activities and stakeholder negotiations.

 

There is considerable scope for on-going development and to build upon your skills in a supportive and collaborative team environment.

 

Our ideal candidate:

  • You will possess a strong eagerness for learning and a readiness to embrace new and unfamiliar challenges.
  • This position is ideal for individuals who exude confidence, enthusiasm and maintain a positive outlook.
  • Strong administration and interpersonal skills.
  • Excellent written and verbal communication skills. 
  • Strong technical aptitude and problem-solving skills.
  • Ability to build and maintain relationships with key internal and external stakeholders.

 

What’s on Offer  

  • Permanent role in a long-term partnership contract.
  • Access to our VenPerks employee benefit program provides discounts with 450 retailers, Australia-wide, including Woolworths, Coles, Booking.com and Expedia.
  • Access to a variety of health and wellbeing initiatives including discounted health insurance, and our employee assistance program.
  • Career growth working within a Joint Venture between two industry leaders and ASX listed companies.
  • Interesting and varied work, with support from a wider network of water industry professionals within Downer and Ventia’s expansive water businesses.
  • The opportunity to work on the picturesque Gold Coast and enjoy the many lifestyle benefits it has to offer.
     

  Diversity  
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGTBQI+, Women, Veterans and spouses and people with disabilities. 
 
Aboriginal and Torres Strait Islander people are encouraged to apply for this vacancy.
 
Position Reference Number: [[162440]]

Average salary estimate

$65000 / YEARLY (est.)
min
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$50000K
$80000K

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What You Should Know About Community & Stakeholder Engagmenet Administrator, Ventia

Welcome to an exciting opportunity with Gold Coast Infrastructure Solutions (GCISolutions) as a Community & Stakeholder Engagement Administrator, based in beautiful Arundel, Maine! At GCISolutions, we take great pride in our work delivering essential water and wastewater services to the City of Gold Coast, and we are looking for someone like you to help us communicate and engage with the community effectively. In this role, you will dive into various tasks such as communicating planned works and implementing community engagement activities. You’ll also play a key role in stakeholder negotiations, where your strong administration and interpersonal skills will shine. We’re searching for someone who is confident, enthusiastic, and possesses excellent written and verbal communication skills. If you’re eager to learn and ready to embrace challenges head-on, this could be your chance to thrive in a supportive and collaborative environment. We’re proud to offer a permanent role in a long-term partnership contract, ensuring career growth within a Joint Venture between two industry leaders. Enjoy diverse work with access to valuable employee benefits, including discounts at hundreds of retailers and health and wellbeing initiatives. The picturesque Gold Coast awaits you, along with its vibrant lifestyle! Join our team at GCISolutions, where diversity is celebrated, and every individual is given the opportunity to shine.

Frequently Asked Questions (FAQs) for Community & Stakeholder Engagmenet Administrator Role at Ventia
What are the responsibilities of a Community & Stakeholder Engagement Administrator at Gold Coast Infrastructure Solutions?

As a Community & Stakeholder Engagement Administrator at Gold Coast Infrastructure Solutions, your primary responsibilities will include communication of planned works, implementation of community engagement activities, and conducting stakeholder negotiations. You’ll ensure that the community is kept informed while fostering positive relationships with key stakeholders. Additionally, your administrative support will help streamline engagement processes and enhance project outcomes.

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What qualifications are required for the Community & Stakeholder Engagement Administrator role at GCISolutions?

To excel in the Community & Stakeholder Engagement Administrator role at GCISolutions, you should possess strong administration and interpersonal skills along with excellent written and verbal communication capabilities. A readiness to learn and the ability to tackle challenges confidently are important, as is a strong technical aptitude and problem-solving skills. Previous experience in stakeholder engagement or community communications is also a plus.

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How can a Community & Stakeholder Engagement Administrator foster relationships with stakeholders at GCISolutions?

A Community & Stakeholder Engagement Administrator can foster relationships with stakeholders at GCISolutions by actively engaging them through meetings, updates, and outreach activities. Listening to their concerns, being responsive, and providing valuable information about projects can help build trust and collaboration. Maintained communication and consistent follow-ups are essential in nurturing these relationships.

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What opportunities for career growth exist for Community & Stakeholder Engagement Administrators at Gold Coast Infrastructure Solutions?

At Gold Coast Infrastructure Solutions, Community & Stakeholder Engagement Administrators have varied opportunities for career growth. Working within a Joint Venture between Downer and Ventia, you’ll benefit from exposure to diverse projects and a supportive environment designed for professional development. Networking within a broader team of water industry professionals can lead to further advancement opportunities.

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How does Gold Coast Infrastructure Solutions support employee wellbeing for Community & Stakeholder Engagement Administrators?

Gold Coast Infrastructure Solutions is committed to supporting employee wellbeing for Community & Stakeholder Engagement Administrators through a variety of initiatives, including the VenPerks employee benefits program, which offers discounts with numerous retailers. Additional offerings include access to discounted health insurance and an employee assistance program that prioritizes mental health and overall employee wellness.

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Common Interview Questions for Community & Stakeholder Engagmenet Administrator
Can you describe your experience with stakeholder engagement?

In answering this question, provide specific examples of how you've successfully engaged stakeholders in past roles. Emphasize your strategies for building relationships, managing communications, and addressing stakeholder needs effectively.

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What approach do you take when communicating project updates to the community?

A great response would include discussing your methods for keeping the community informed, such as using newsletters, social media, or community meetings, and how you ensure that the information is clear and accessible.

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How do you handle conflicts with stakeholders?

Demonstrate your negotiation and conflict resolution skills by sharing a specific instance where you mediated a disagreement and the steps you took to find a solution that worked for all parties involved.

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Why do you want to work as a Community & Stakeholder Engagement Administrator at GCISolutions?

When answering this, express your enthusiasm for the role, the company’s mission, and how your values align with their focus on community engagement and sustainable solutions for public services.

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What is your experience with written communications in a professional setting?

Discuss examples of written communication you’ve crafted, such as reports, newsletters, or press releases, emphasizing your attention to detail and the importance of clear messaging.

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How would you approach planning a community engagement event?

Describe your process for planning such events, including identifying target audiences, selecting venues, and ensuring clear communication of the event’s purpose and benefits to the community.

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What software tools are you familiar with that help in stakeholder engagement?

Mention any relevant software tools or platforms you have used for stakeholder or community engagement, such as CRM systems, survey tools, or project management software, and how they facilitated better engagement.

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How do you measure the success of your community engagement efforts?

Explain the metrics or feedback mechanisms you use to evaluate the effectiveness of your engagement strategies, such as surveys, attendance rates, or stakeholder feedback.

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Can you provide an example of how you adapted to unexpected challenges in your previous roles?

Share a specific situation where you faced a challenge during a community engagement activity and how you quickly adapted your strategies to still achieve a positive outcome.

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What do you believe is the most important skill for a Community & Stakeholder Engagement Administrator?

Reflect on your view of the critical skills needed for the role, such as communication, relationship-building, or adaptability, and back it up with examples of how you've applied these in your previous work.

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Full-time, on-site
DATE POSTED
March 31, 2025

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