Field Operations Manager - job 1 of 9

As a Field Operations Manager at Via, your primary responsibilities will include managing daily operations, ensuring optimal driver supply, and addressing real-time operational issues. You’ll be the point of contact for both drivers and customers, working collaboratively to provide an amazing customer experience while analyzing performance metrics to drive continuous improvement.

To thrive in the Field Operations Manager role at Via, candidates should have a background in project management, experience in customer service, and a strong track record of managing teams. A Bachelor's degree is preferred, and familiarity with multi-site management and analytical skills will be beneficial.

At Via, we value continuous professional development for our Field Operations Managers. We offer comprehensive training and hands-on mentorship, encouraging you to take ownership of projects and collaborate across diverse teams, which allows you to grow not only in your role but also within the broader transportation technology landscape.

The work environment for a Field Operations Manager at Via is dynamic and collaborative. You’ll spend a significant amount of time in the field, engaging with teams and customers, and working alongside passionate individuals dedicated to enhancing transportation. We foster a supportive culture that prioritizes teamwork and open communication.

Absolutely! At Via, we encourage candidates from all backgrounds to apply for the Field Operations Manager position. We believe diverse perspectives enhance our team's creativity and effectiveness, and we're committed to building an inclusive environment where everyone can contribute to our mission.

In a fast-paced environment, I prioritize tasks based on urgency and impact. I stay organized with a clear action plan and utilize both proactive and reactive strategies to manage challenges as they arise, ensuring operations run smoothly at all times.

Certainly! In a previous role, I faced a sudden shortage of drivers during peak hours. I quickly analyzed the situation, communicated with the remaining drivers, and implemented a temporary incentive to boost their availability, which allowed us to maintain service levels while solving the immediate issue.

I ensure a positive customer experience by actively monitoring feedback and addressing concerns immediately. Constant communication with both customers and drivers helps me adapt service delivery in real time, fostering trust and satisfaction.

I utilize tools like dashboards and regular KPI reviews to analyze operational metrics. By identifying patterns and trends, I can pinpoint inefficiencies and develop targeted strategies for improvement, ensuring that operational goals are consistently met.

I foster teamwork by promoting open communication and collaboration. Regular team meetings encourage sharing of ideas and concerns, while acknowledging team achievements builds morale and motivates everyone to work together towards common goals.

I prioritize driver feedback, treating it as vital information that can enhance operations. I set up regular check-ins and create a structured process for collecting feedback, then analyze their insights to make informed adjustments to our operational strategies.

My approach to managing a diverse team involves embracing and respecting each member's unique background and perspective. I promote an inclusive atmosphere where everyone feels valued, which in turn boosts team cohesion and overall effectiveness.

In my last role, I led an initiative to streamline our scheduling process by implementing new software that integrated real-time data. This reduced scheduling conflicts significantly and allowed us to increase driver utilization, effectively scaling our operations.

Key qualities for a successful Field Operations Manager include strong communication skills, problem-solving ability, adaptability, and a passion for improving transportation services. A dedicated focus on customer experience and a willingness to collaborate are equally important.

I plan to promote Via's mission by ensuring our operations run efficiently, maximizing vehicle utilization, and advocating for sustainable practices. I will also engage with the community to raise awareness about alternative transportation options that contribute to a lower carbon footprint.