Quality & Safety Manager - SMART Flex

As a Quality & Safety Manager - SMART Flex at Via, your main responsibilities will include supervising and training drivers, monitoring their on-the-road performance, responding to incidents promptly, and ensuring that service standards are maintained. You'll conduct ride-alongs to observe compliance with safety protocols and provide constructive feedback aimed at fostering a culture of safety and operational excellence.

To excel as a Quality & Safety Manager - SMART Flex at Via, candidates should ideally have experience in transit supervision, transportation management, or a similar field. Strong leadership skills, problem-solving abilities, and effective communication skills are also essential. Familiarity with DOT regulations and safety compliance is highly regarded.

In the Quality & Safety Manager - SMART Flex role at Via, you can expect to spend about 2-5 days per week in the field, conducting on-the-road supervision. This hands-on experience is crucial for monitoring drivers and ensuring adherence to safety and service standards.

In your role at Via, you will be responsible for delivering various training programs, including initial, remedial, and refresher courses for drivers. You'll also conduct training needs assessments to identify areas for improvement, ensuring our drivers have the knowledge and skills necessary to maintain high service quality and safety standards.

The salary range for a Quality & Safety Manager - SMART Flex at Via is between $20-$25 per hour. However, the final salary will be based on the candidate's experience, knowledge, and skills, and will not include any variable pay or equity that may be applicable.

When answering this question, highlight specific previous roles related to transit supervision, detailing your skills and accomplishments that align with the responsibilities at Via. Include examples of how you've previously ensured safety compliance and quality service.

In your response, emphasize your communication and problem-solving skills. Discuss strategies you've employed to mediate and resolve conflicts, focusing on collaboration and finding common ground to sustain a cohesive team environment.

Explain the various metrics or methods you've used to assess driver performance effectively. Talk about how you provide both constructive feedback and necessary training to enhance service quality and safety compliance.

Discuss your commitment to continuous learning by mentioning sources like industry publications, workshops, and online courses. Highlight the importance of staying informed to ensure compliance as a Quality & Safety Manager.

Provide a detailed situation where you handled a crisis effectively, showcasing your quick decision-making skills. Explain the steps you took to resolve the issue and what the outcomes were.

Share your approach to driver training, focusing on both initial and ongoing training programs. Provide examples of hands-on methods and assessments you've used to ensure driver competence in safety protocols.

Talk about your organizational skills and techniques for prioritizing tasks. Give examples of how you've managed multiple responsibilities in fast-paced settings, ensuring critical tasks are addressed promptly.

Discuss the value of constructive feedback in enhancing performance and safety standards. Share how you ensure feedback is delivered in a supportive manner that encourages growth.

Explain your philosophy on leadership and team culture, describing specific initiatives or practices you've employed to promote a strong safety-first mindset and operational excellence.

Mention some potential challenges related to overseeing drivers or managing operational incidents and describe your proactive approach to addressing these challenges based on your skills and experiences.