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Associate UX Designer - job 9 of 16

 Visa is heavily investing in its Global Design Team to help support its growing digital product line. Visa Global Design is comprised of five specializations: Design, Design Engineering, Design Operations, Design Strategy, and Research & Accessibility. We are looking for a Designer to join our Loyalty Solutions team. 

The Visa Loyalty Solutions Team collaborates with issuers, merchants, and third parties to design and manage marketing and loyalty programs that offer rewards, discounts, and statement credits tied to the use of Visa payment products. 

About the Position 

The Designer – Loyalty Product Experience Design will join a dynamic team of design, research, and product partners to support our clients’ businesses through UX consulting, strategic contributions in prioritization discussions and comprehensive artifacts. This individual is a strategic experience designer with strong human-centered design thinking, prototyping, feedback facilitation, and presentation skills.   
This ideal candidate should have a strong foundation of UX/UI design principles, a keen eye for detail, and a proven track record of delivering exceptional designs that meet the needs of users and the goals of the business. In this role this designer will develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and services to effectively leverage the right products and services at the right time. 

This designer is creative, curious, and hands-on, has a bias toward action and inspires others with their vision. We are looking for a talented designer who has an innate desire to experiment with different design approaches, techniques, and tools to push the creative boundaries of the payments industry. 

We believe that great design can engage, empower, and inspire users. Our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. Through collaboration, innovation, and a commitment to excellence, we help our clients unlock their full potential, achieve their goals, and stand out in today’s competitive market.  

Responsibilities 

  • Manage projects and small work units by coordinating tasks, monitoring progress, and ensuring timely completion of deliverables. 

  • Mentor junior staff by sharing knowledge, offering constructive feedback, and supporting their professional development. 

  • Make independent design decisions with minimal supervision, ensuring high-quality outcomes. 

  • Collaborate with cross-functional teams, including product managers and engineers, to align designs with project goals and business objectives. 

  • Design accessible and engaging digital experiences, advocating for users by prioritizing usability, inclusivity, and visual appeal. 

  • Create and document design flows, wireframes, prototypes, and final designs to communicate ideas clearly and facilitate implementation. 

  • Consult with engineers to ensure designs are correctly implemented, addressing technical constraints and finding solutions together. 

  • Identify user needs through research and analysis, translating business goals into actionable product recommendations. 

  • Develop new products using a digital-first mindset and modern techniques, such as minimum viable product (MVP) development and rapid prototyping. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Relocation assistance is not available for this position.

Average salary estimate

$80000 / YEARLY (est.)
min
max
$70000K
$90000K

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What You Should Know About Associate UX Designer, Visa

Are you ready to take the next step in your design career? Visa is seeking an Associate UX Designer to join our vibrant Loyalty Solutions team located in Austin! In this exciting role, you’ll have the chance to be part of a company that is heavily investing in its Global Design Team, which encompasses a variety of specializations from Design Engineering to Research & Accessibility. As an Associate UX Designer, you'll collaborate with issuers, merchants, and third parties to create and manage innovative marketing and loyalty programs for Visa payment products. This position is all about human-centered design, where you will leverage your strong UX/UI principles and detail-oriented mindset to craft engaging user experiences. You’ll be working closely with a talented group of product partners, focusing on not just what works best for the user but also on driving strategic business outcomes. Your ability to prototype, present ideas, and facilitate user feedback will be crucial in creating exceptional designs. This hybrid position allows you to balance in-office collaborations while enjoying the flexibility of remote work. If you are a creative thinker who loves to experiment with design approaches and inspire others with your vision, Visa's Associate UX Designer position is the perfect opportunity for you to flourish in a company that values innovation, inclusivity, and excellence.

Frequently Asked Questions (FAQs) for Associate UX Designer Role at Visa
What are the responsibilities of an Associate UX Designer at Visa?

As an Associate UX Designer at Visa, your responsibilities will include managing design projects, mentoring junior team members, making independent design decisions, and collaborating with cross-functional teams. You'll also design accessible digital experiences, create documentation for design flows and prototypes, consult with engineers for implementation, and conduct user research to inform your design recommendations. Essentially, your role will involve combining creativity with strategic thinking to enhance user engagement in Visa's loyalty programs.

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What qualifications do I need to be an Associate UX Designer at Visa?

To thrive in the Associate UX Designer role at Visa, you should have a solid foundation in UX/UI design principles, proficient prototyping skills, and a keen eye for detail. Experience in user-centered design methodologies is crucial, along with the ability to advocate for usability and inclusivity in your designs. A track record of successful design projects and comfort with collaboration across departments is equally important, as you'll be working closely with product managers and engineers to bring your innovative ideas to life.

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How does the Associate UX Designer role contribute to Visa's loyalty programs?

The Associate UX Designer role at Visa is vital to enhancing the user experience of loyalty programs by designing marketing solutions that resonate with users. By developing user-centered designs and aligning them with business objectives, you play a key role in ensuring that Visa's offerings stand out in a competitive market, helping clients connect better with their customers while providing an engaging and rewarding experience.

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What is the work environment like for an Associate UX Designer at Visa?

The work environment for the Associate UX Designer at Visa is dynamic and collaborative, where creativity is encouraged, and innovation thrives. With a hybrid work model, you can enjoy the flexibility of working from home while also partaking in in-office teamwork. You will be surrounded by other passionate designers and product partners who share a commitment to excellence and support professional growth.

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What opportunities for professional development exist as an Associate UX Designer at Visa?

At Visa, Associate UX Designers receive ample opportunities for professional development through mentoring, project leadership, and collaboration with experienced professionals. You will engage in continuous learning, sharing knowledge with peers, and receiving constructive feedback, allowing you to expand your skills and expertise in the UX design field.

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Common Interview Questions for Associate UX Designer
Can you describe your design process as an Associate UX Designer?

When discussing your design process, start with how you gather user insights and research to inform your work. Detail the steps you take, from ideation to prototyping, and how you involve stakeholders throughout the process. Highlight your focus on usability and accessibility, explaining how you ensure that your designs meet the needs of users at every stage.

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How do you prioritize different design tasks while working on multiple projects?

To prioritize design tasks, discuss your approach to assessing project deadlines, stakeholder needs, and user research findings. Describe how you create a clear roadmap, communicate with team members, and use project management tools to keep track of progress, all while ensuring that the quality of your designs remains intact.

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What techniques do you use to gather user feedback on your designs?

Expand on the various techniques for gathering user feedback, such as usability testing sessions, surveys, and feedback forums. Explain how you leverage this data to iterate on your designs, ensuring that they address user needs and improve the overall user experience.

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How do you handle feedback from team members or stakeholders?

When addressing this question, emphasize your openness to feedback and view it as an opportunity for growth. Describe your process of digesting feedback, assessing its validity, and how you balance stakeholder needs with user-centric design principles to make informed design decisions.

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Can you share an experience where your design significantly impacted a project?

Share a specific example where your design solutions led to measurable outcomes, such as increased user engagement or reduced friction in the user journey. Highlight the steps you took to analyze user data and incorporate feedback, showcasing how your design choices align with business goals.

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What tools do you prefer to use for prototyping and design, and why?

Mention the design and prototyping tools you are most comfortable with, like Sketch, Figma, or Adobe XD. Explain the reasons behind your preferences, encompassing aspects such as ease of collaboration, flexibility in design iterations, and how those tools enhance your overall design workflows.

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How do you ensure your designs are accessible to all users?

Discuss your understanding of web accessibility standards, such as WCAG. Explain how you incorporate best practices into your design process, such as color contrast, keyboard navigation, and diverse user testing, to create designs that cater to users with varying abilities.

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Describe a time when you had to persuade others to accept your design solution.

Talk about a particular instance when you faced resistance to your design ideas. Focus on your communication and persuasion strategies, such as presenting user data or conducting demonstrations, to showcase the effectiveness of your design, ultimately aligning your vision with the stakeholders' goals.

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What is your approach to working with cross-functional teams?

Explain how you value collaboration with cross-functional teams, like product managers and developers, to achieve shared goals. Highlight your strategies for effective communication and how you ensure everyone is aligned from design conceptualization through to implementation.

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Why do you want to work for Visa as an Associate UX Designer?

When answering this question, articulate your admiration for Visa's commitment to innovation and user-centric solutions in the payment industry. Share your enthusiasm for the opportunity to contribute to meaningful projects, particularly within the Loyalty Solutions team, and how it aligns with your personal values and career aspirations.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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DATE POSTED
April 21, 2025

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