Client Care Consultant - job 12 of 43

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Key Responsibilities:

Channel Strategy:
- Build and maintain strong relationships with Visa Client Care organizations.
- Act as a trusted advisor, providing insights and recommendations to optimize channel strategies.
- Design and implement effective channel strategies for Client Care organizations.
- Analyze processes and suggest improvements to enhance client satisfaction and efficiency.
- Monitor the performance of strategies to ensure they meet business/client expectations.
- Adjust strategies based on performance metrics and feedback.
Project Management:
- Lead multiple projects simultaneously, ensuring timely delivery aligned with business goals.
- Coordinate with internal teams and stakeholders for seamless project execution.
- Chair and participate in meetings for new business requests related to channel opportunities.
- Validate deployments to ensure releases meet business criteria.
- Manage pre/post-project testing and coordinate agent-level testing with the contact center.
- Conduct retrospective reviews for projects and implementations as needed.
Collaboration:
- Work closely with cross-functional teams, including marketing, sales, and tech.
- Communicate effectively with all levels of business/client and internal stakeholders.
- Partner with Contact Center leaders and teams to identify risks and escalate issues with mitigation plans.
- Provide thought leadership to managers, supervisors, stakeholders, and developers.
Strategy:
- Consider broad strategic issues and articulate their impacts.
- Improve corporate knowledge and best practices by creating/enhancing documentation and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Client Care Consultant, Visa

As a Client Care Consultant at our Miami office, you'll be stepping into a role that’s not only pivotal but also incredibly rewarding. Picture yourself fostering relationships with Visa Client Care organizations, acting as a trusted advisor who shares insights and proposes clever strategies to enhance their operations. Your knack for building rapport will shine as you design and implement channel strategies tailored to elevate client satisfaction while making processes more efficient. You'll also take the lead on multiple projects, working closely with internal teams to see that everything hits the mark and aligns with our business goals. Whether it’s monitoring performance metrics or facilitating meetings for new business requests, your contributions will be crucial in driving seamless project execution. Collaboration is key in this role, as you’ll engage cross-functionally with marketing, sales, and tech teams, ensuring that communication flows smoothly across all levels. You won't just be managing projects; you’ll be leading discussions, validating deployments, and conducting thorough reviews to define best practices. In addition, your ability to partner with Contact Center leaders will allow you to proactively identify risks and craft effective mitigation plans. This hybrid position offers a fantastic chance to blend in-office collaboration with the flexibility of remote work. Your hiring manager will confirm the specific office days, but rest assured, no two days will ever be the same in this exciting role. Join us at the forefront of client care and make a tangible difference every day!

Frequently Asked Questions (FAQs) for Client Care Consultant Role at Visa

What are the main responsibilities of a Client Care Consultant at the company?

As a Client Care Consultant, you’ll build and maintain relationships with Visa Client Care organizations, analyze processes for improvement, and lead multiple projects ensuring alignment with business goals. Your role will also involve designing channel strategies and closely collaborating with marketing, sales, and tech teams.