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Design Research Analyst - job 3 of 32

Visa USA Inc., a Visa Inc. company, needs a Design Research Analyst (multiple openings) in New York, NY to:

  • Conduct generative and iterative user research in collaboration with Visa Product partners.
  • Provide consultancy, strategic direction, and implement a broad range of user research services.
  • Conduct various forms of research, including generative, iterative, and summative.
  • Responsible for performing heuristic reviews and aiding in the creation of surveys.
  • Lead design thinking workshops, facilitating user interviews, and conduct usability and RITE testing.
  • Execute research via remote research tools, and in-person in various formal or informal research environments.
  • Synthesize data and produce high-quality deliverables that summarize research findings and offer insights, recommendations, personas, journey maps, user flows and other research artifacts for product development.
  • Present and discuss research findings with stakeholders that facilitate product decisions.
  • Share work and processes internally with other researchers and designers.
  • Up to 5% domestic travel required.
  • Position reports to the Employer’s New York, NY office and may allow for partial telecommuting.

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools ('AEDTs') may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

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What You Should Know About Design Research Analyst, Visa

Are you an innovative and curious Design Research Analyst looking to make waves at Visa USA Inc. in the vibrant city of New York? If so, you might be the perfect fit for our team! As a Design Research Analyst, you'll dive deep into the user experience, conducting generative and iterative research alongside our dedicated Visa Product partners. You’ll provide strategic direction and a variety of user research services that will shape the future of our products. The role involves running heuristic reviews, facilitating design thinking workshops, and conducting usability and RITE testing to ensure our solutions truly resonate with users. Your insights will lead to impactful deliverables that synthesize data into actionable personas, journey maps, and user flows. Presenting research findings to stakeholders will be a critical part of your job, influencing product decisions and steering the course of development towards user-centric solutions. Collaboration is key, as you'll share your methodologies and discoveries with fellow researchers and designers, enhancing our collective knowledge. The role does include a bit of travel (up to 5% domestically), and while it typically reports to our New York office, we also embrace partial telecommuting to help you find that perfect work-life balance. If you’re ready to drive innovation and enhance user experience with Visa, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Design Research Analyst Role at Visa
What responsibilities does a Design Research Analyst at Visa USA Inc. have?

As a Design Research Analyst at Visa USA Inc., your responsibilities will include conducting various forms of user research, including generative, iterative, and summative studies. You'll lead design thinking workshops and facilitate user interviews while performing heuristic reviews and creating surveys. Additionally, you will synthesize research data to produce high-quality deliverables that inform and guide product development.

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What qualifications are required for the Design Research Analyst position at Visa USA Inc.?

To be a successful Design Research Analyst at Visa USA Inc., candidates typically need a background in design research or a related field, often accompanied by experience in user experience design, usability testing, or interaction design. Strong analytical skills, proficiency in remote research tools, and the ability to communicate insights effectively to stakeholders are essential.

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What does the research process look like for a Design Research Analyst at Visa USA Inc.?

The research process for a Design Research Analyst at Visa USA Inc. is comprehensive and collaborative. It involves conducting generative and iterative user research, leading workshops, and synthesizing findings into actionable formats such as personas and user flows. The analyst works closely with product partners, presenting data-driven insights to influence and guide product decisions.

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Are there opportunities for growth and learning for Design Research Analysts at Visa USA Inc.?

Absolutely! Visa USA Inc. values professional development and provides ample opportunities for Design Research Analysts to enhance their skills. Through collaborative projects, workshops, and access to industry resources, employees are encouraged to pursue continuous learning and career growth within the company.

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Is remote work an option for the Design Research Analyst role at Visa USA Inc.?

Yes, while the Design Research Analyst position is based in New York, Visa USA Inc. supports partial telecommuting. The flexibility allows employees to maintain a healthy work-life balance while still collaborating effectively with their teams and stakeholders.

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Common Interview Questions for Design Research Analyst
Can you explain your approach to conducting user research as a Design Research Analyst?

In answering this question, focus on outlining your methodology, including how you define research goals, select participants, and choose research methods. Highlight your ability to synthesize findings into actionable insights and your experience with various research tools and techniques.

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Describe a project where your research significantly impacted the final product.

Use the STAR method (Situation, Task, Action, Result) to describe a specific project. Explain how your research findings influenced product decisions and enhanced user experience, demonstrating your value in the design process.

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How do you handle conflicting feedback from stakeholders?

A great approach is to remain objective and data-driven. Highlight how you would gather and present research findings to guide discussions and reach a consensus while ensuring that user needs remain the focus of the conversation.

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What methods do you use to ensure inclusive user research?

Discuss your experience in diversifying your participant pool and the importance of understanding different user perspectives. Mention techniques such as contextual inquiries or surveys designed to reach varied demographics.

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How do you synthesize qualitative and quantitative research data?

Explain how you integrate both data types to create a comprehensive user picture. Provide examples of techniques you use, such as affinity mapping or creating journey maps, to show the connections between qualitative insights and quantitative metrics.

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What are the key indicators of a successful usability test?

Focus on metrics such as task completion rates, error rates, and user satisfaction scores. Emphasize your experience in defining success criteria ahead of testing and how you analyze results to inform design iterations.

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Can you describe a time when your research findings were challenged? How did you respond?

Share an example where you navigated skepticism with evidence. Highlight your communication skills and ability to present data clearly, demonstrating how you address concerns while reinforcing the importance of user-centered design.

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How do you keep up with the latest trends in design research?

Discuss your commitment to continuous learning through industry conferences, workshops, journals, and online courses. Mention any communities or networks you are part of that keep you engaged with the latest methodologies and tools.

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What role does design thinking play in your research process?

Illustrate how design thinking informs your approach by emphasizing empathy with users. Discuss how you incorporate ideation and prototyping cycles to validate assumptions and iterate on designs based on user feedback.

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Why do you want to work as a Design Research Analyst at Visa USA Inc.?

Articulate your motivations, tying them to Visa USA Inc.'s commitment to innovation and user-centered design. Share your passion for designing solutions that enhance user experiences and how you align with Visa’s values and vision for the future.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 22, 2025

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