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Design Research Analyst - job 10 of 32

Visa USA Inc., a Visa Inc. company, needs a Design Research Analyst (multiple openings) in New York, NY to:

  • Conduct generative and iterative user research in collaboration with Visa Product partners.
  • Provide consultancy, strategic direction, and implement a broad range of user research services.
  • Conduct various forms of research, including generative, iterative, and summative.
  • Responsible for performing heuristic reviews and aiding in the creation of surveys.
  • Lead design thinking workshops, facilitating user interviews, and conduct usability and RITE testing.
  • Execute research via remote research tools, and in-person in various formal or informal research environments.
  • Synthesize data and produce high-quality deliverables that summarize research findings and offer insights, recommendations, personas, journey maps, user flows and other research artifacts for product development.
  • Present and discuss research findings with stakeholders that facilitate product decisions.
  • Share work and processes internally with other researchers and designers.
  • Up to 5% domestic travel required.
  • Position reports to the Employer’s New York, NY office and may allow for partial telecommuting.

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools ('AEDTs') may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

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What You Should Know About Design Research Analyst, Visa

At Visa USA Inc., we're looking for enthusiastic Design Research Analysts to join our dynamic team in New York! As a Design Research Analyst, you'll work closely with our product partners to conduct both generative and iterative user research, helping shape the future of our services. Your role will involve providing strategic direction and implementing a wide range of user research methods, from heuristic reviews to designing and administering surveys. Creativity is key as you lead engaging design thinking workshops, facilitate user interviews, and conduct usability tests. You will have the chance to execute research both remotely and in-person, gathering vital user insights in various environments. Your analytical skills will shine as you synthesize data and create high-quality deliverables like journey maps, user flows, and personas that truly reflect user needs. Presenting these findings to stakeholders will be an essential part of your role, impacting product decisions directly. While working from our New York office, there’s also the flexibility of partial telecommuting. You may have up to 5% domestic travel responsibilities within your role. If you’re passionate about user research and want to help shape innovative products at Visa, we encourage you to apply and be part of our transformative journey!

Frequently Asked Questions (FAQs) for Design Research Analyst Role at Visa
What are the main responsibilities of a Design Research Analyst at Visa USA Inc.?

At Visa USA Inc., a Design Research Analyst is responsible for conducting various research methods, leading user interviews, and synthesizing valuable data. This role involves providing strategic consultancy to product partners, facilitating design thinking workshops, and producing high-quality deliverables like user personas and journey maps that guide product development.

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What qualifications do I need to apply for the Design Research Analyst position at Visa USA Inc.?

To apply for the Design Research Analyst position at Visa USA Inc., candidates typically need a strong background in user research methodologies, excellent analytical skills, and experience in facilitating workshops. A degree in design, psychology, or a related field is often preferred, along with familiarity with remote research tools and usability testing.

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How does the Design Research Analyst collaborate with stakeholders at Visa USA Inc.?

The Design Research Analyst collaborates closely with various stakeholders at Visa USA Inc. by presenting research findings, discussing insights, and providing recommendations that assist in product decision-making. Effective communication skills are crucial for articulating data-driven insights and advocating for user needs.

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What types of user research methods are utilized by Design Research Analysts at Visa USA Inc.?

Design Research Analysts at Visa USA Inc. employ a range of user research methods, including generative, iterative, and summative research. This can involve heuristic reviews, usability testing, surveys, and in-depth user interviews, all aimed at understanding user experiences and driving product innovation.

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Is remote work allowed for the Design Research Analyst role at Visa USA Inc.?

Yes, the Design Research Analyst position at Visa USA Inc. allows for partial telecommuting. While the role is based in the New York office, there is flexibility to work remotely, making it an attractive option for those who value work-life balance.

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Common Interview Questions for Design Research Analyst
Can you describe your experience with user research methodologies as a Design Research Analyst?

When answering this question, focus on specific methodologies you have used, such as usability testing, surveys, or interviews. Mention how these methods helped inform your design decisions and contributed to successful project outcomes at previous positions.

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How do you synthesize data from multiple research methods?

A strong answer would include a step-by-step approach to data analysis, such as organizing findings, identifying patterns, and cross-validating insights from different methods. Discuss how you turn that data into actionable recommendations, using specific examples if possible.

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What is your process for conducting a heuristic evaluation?

Describe your process for conducting heuristic evaluations, including planning, selection of criteria, and how you document findings. Share how these evaluations have influenced design changes and improvements in usability.

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How do you prioritize user feedback in your research findings?

In your response, underline the importance of user feedback in driving design decisions. Explain how you gauge the significance of feedback based on user needs and business objectives, providing examples of how you balanced the two.

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What techniques do you use to facilitate design thinking workshops?

Discuss specific techniques you have used in design thinking workshops, such as brainstorming sessions, role-playing, or affinity diagramming. Highlight how these techniques foster collaboration and creativity, leading to innovative solutions.

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How do you work with cross-functional teams at Visa USA Inc.?

Emphasize your ability to collaborate with diverse teams, such as product managers and developers. Provide examples of how you adapt communication styles to fit different audiences and ensure alignment on user-centric designs.

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Can you share an experience where your research impacted product direction?

Use this opportunity to narrate a specific instance where your user research findings directly influenced a product decision or design change. Describe the outcome to showcase the impact of your work.

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What have you learned from conducting usability tests?

Discuss insights gained from usability testing, such as common user frustrations or features that resonate well with users. Highlight the importance of continuous learning and iteration based on testing results.

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How do you handle conflicting feedback from users during research?

Explain your strategy for managing conflicting user feedback, such as seeking clarity on pain points or prioritizing issues based on frequency or severity. This will demonstrate your analytical approach and problem-solving skills.

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How would you explain your research findings to stakeholders at Visa USA Inc.?

Describe your approach to communicating research findings, emphasizing clarity and the use of visuals to make data more digestible. Articulate how you tailor your messaging depending on the audience, ensuring that the insights are actionable and relevant.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 21, 2025

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