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Digital Media + System Engineering Product Manager - job 2 of 19

The Digital Media Engineering and Productivity Systems Engineering teams are the backbone in defining and deploying next-generation technologies around real-time communication and productivity tools for all Visa employees. The technology these teams are responsible for truly affects the way Visa employees work and communicate with one another.

These engineering teams own all the Audio/Visual (AV) infrastructure, conference room technologies, video conference applications, enterprise event platforms, enterprise voice, workplace applications, Microsoft Exchange, VDI (Citrix), SFTP. This includes managing system requirements, evaluating cutting-edge technologies, design, development, integration, quality assurance, implementation, automation, and security assessments.

Candidates should be passionate, self-driven and resourceful, creative problem solvers with can-do attitude, have exceptional organizational skills, written and verbal communication skills, be an analytical and structured thinker as well as with significant experience in customer/partner interaction, management and software/hardware solution delivery. The position will be based in Visa’s Foster City office.

Essential Functions:

  • Manage the intake process to evaluate incoming project requests for the applications you support by performing requirement elaboration, estimation and technical assessment.
  • Maintain a product backlog, facilitate backlog grooming and drive prioritization.
  • Understand User Experience, design thinking and its importance to product features and apply it to the user stories for user interface and components.
  • Deeply understand the needs of the business in utilizing Audio/Visual (AV) systems, Microsoft productivity tools, Citrix, and SFTP file sharing.
  • Work with Workplace Experience and Facilites, and IT engineering to define products scope and prioritization and be flexible to iterate/change per latest developments to meet deadlines.
  • Break down product requirements into clear, thorough, and detailed user stories for complex features and product sets.
  • Be the primary liaison between other business units, BU product managers, engineering, project managers, and other applicable groups to ensure flawless integration of new and existing feature sets.
  • Evaluate new product opportunities, bring forward POC/proposals and influence to expand our product features and solution footprint.
  • Participate in sprint planning, daily stand ups, product demos, test phases, retrospectives to ensure on time, high quality delivery.
  • Work very closely with engineering teams to ensure technical specifications and final products meet business requirements.
  • Derive insights from data and help drive decision making.
  • Maintain release plans and publish release notes to stakeholders.
  • Provide oversight to develop user guides, user training materials.
  • Partner with engineering teams in providing product demos, user training and support for adoption of features and applications.

 

Average salary estimate

$112500 / YEARLY (est.)
min
max
$95000K
$130000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Digital Media + System Engineering Product Manager, Visa

Are you ready to take charge as a Digital Media + System Engineering Product Manager at Visa in vibrant Foster City? This role is not just about managing products; it's about transforming the way Visa employees communicate and collaborate! You'll dive deep into managing the Audio/Visual infrastructure, video conferencing tools, and enterprise event platforms that are vital for seamless communication. As the backbone of our Digital Media Engineering and Productivity Systems, you will spearhead the evaluation of new technologies, oversee system requirements, and ensure that our tools enhance workplace productivity. If you have a passion for creative problem-solving and a can-do attitude, this could be the perfect fit for you! In this role, you'll manage project requests, maintain product backlogs, and collaborate with various teams to define product scopes. Your expertise in User Experience and design thinking will be essential as you build detailed user stories. Also, you will serve as a pivotal liaison between business units and engineering to ensure a flawless integration of features. With a strong analytical mindset and exceptional communication skills, you will derive insights from data that drive decision-making and enhance our product offerings. Whether it's participating in sprint planning or providing user training, every day will bring an exciting challenge. Come join us at Visa in Foster City, where your work can truly make a difference in how we connect!

Frequently Asked Questions (FAQs) for Digital Media + System Engineering Product Manager Role at Visa
What are the key responsibilities of the Digital Media + System Engineering Product Manager at Visa?

The Digital Media + System Engineering Product Manager at Visa is responsible for managing project requests, maintaining the product backlog, and collaborating with multiple teams to ensure successful implementation. This role also involves understanding business needs, developing user stories, and facilitating product demos and training sessions to improve user adoption.

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What qualifications do I need to become a Digital Media + System Engineering Product Manager at Visa?

To qualify for the Digital Media + System Engineering Product Manager position at Visa, candidates should possess strong organizational, communication, and analytical skills. Significant experience in customer interaction, management, and the delivery of software/hardware solutions is essential. A solid understanding of AV systems, Microsoft tools, and project management methodologies will also be beneficial.

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What skills are crucial for success as a Digital Media + System Engineering Product Manager at Visa?

A successful Digital Media + System Engineering Product Manager at Visa must have exceptional problem-solving abilities, be self-driven, and demonstrate a can-do attitude. Strong organizational and communication skills are key, along with an aptitude for understanding user experience and the ability to synthesize complex technical requirements into clear user stories.

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How does the Digital Media + System Engineering Product Manager collaborate with engineering teams at Visa?

The Digital Media + System Engineering Product Manager at Visa works closely with engineering teams by participating in sprint planning sessions, daily stand-ups, and product demos. This collaboration ensures that technical specifications meet business requirements and facilitates the flawless integration of new features into existing systems.

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What opportunities for growth exist for the Digital Media + System Engineering Product Manager at Visa?

At Visa, the Digital Media + System Engineering Product Manager has numerous growth opportunities. This includes evaluating new product opportunities, expanding product features, and influencing proposals to enhance business productivity. Regular interactions across diverse teams also encourage professional development and skill enhancement.

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Common Interview Questions for Digital Media + System Engineering Product Manager
Can you describe your experience with managing product backlogs and prioritization as a Digital Media + System Engineering Product Manager?

When answering this question, share your approach to managing product backlogs, including tools you’ve used. Discuss your methods for assessing incoming project requests and how you prioritize them based on business impact and user needs.

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How do you handle user feedback when developing a new product feature?

Discuss your process for collecting user feedback, whether through surveys, interviews, or testing sessions. Emphasize how you analyze this feedback to inform design decisions and prioritize features that enhance user experience.

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What approach do you take to ensure effective communication between engineering and business units?

Highlight your strategies for fostering collaboration, such as holding regular check-ins and utilizing collaborative tools. Stress the importance of clear, concise communication and how it helps align objectives across teams.

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Can you give an example of a challenging project you managed and how you ensured its success?

Use the STAR method (Situation, Task, Action, Result) to outline a specific project. Focus on the challenges faced, your role in addressing them, and the strategies you employed to ensure successful delivery.

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What tools or methodologies do you prefer for project management in product development?

Enumerate the project management tools you've used (like JIRA, Trello, or Asana) and any methodologies (like Agile or Scrum) that you favor. Discuss why they are effective for managing product development processes.

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How do you stay updated on emerging technologies relevant to your work as a Digital Media + System Engineering Product Manager?

Speak about the resources you use to stay informed, such as industry publications, webinars, and networking events. Highlight your commitment to continuous learning and how this knowledge enhances your decision-making.

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What strategies do you implement to drive user adoption of new product features?

Discuss your techniques for promoting user adoption, such as creating comprehensive user guides, conducting training sessions, and soliciting user feedback to refine features. Emphasize the importance of user engagement and satisfaction.

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Can you talk about a time you had to pivot product strategy based on new business needs?

Use a specific example to illustrate your adaptability. Explain the circumstances that led to the pivot, your decision-making process, and how you successfully adjusted the project while meeting timeline and quality requirements.

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How do you define success for a product feature after its launch?

Describe the key performance indicators (KPIs) you monitor post-launch, such as user engagement, satisfaction levels, and feature adoption rates. Explain how this data informs future product improvements and strategy adjustments.

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What role does User Experience play in your decision-making process as a Digital Media + System Engineering Product Manager?

Emphasize your belief in user-centered design and how you prioritize user needs throughout the development cycle. Discuss how you integrate user feedback into product stories to improve overall user experience.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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DATE POSTED
April 4, 2025

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