Director, Software Engineering - job 1 of 3

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Work itself:  

• Design, develop and implement next generation observability platform that is a critical part of Visa’s operational system, while influencing Visa’s internal standards for scalability, security, and reusability  
• Collaborate multi-functionally to create design and develop best-in-class observability platform solutions for multiple Visa technical offerings  
• Work with key stakeholders in product development, infrastructure and operation team to provide the best quality and high reliability observability platform solutions that fit their business needs. 
• Leverage innovative and latest technologies to build the next generation platform which is cost effective with high reliability and scalability.  
• Lead a team of system and software engineers. Provide coaching and support to achieve highest quality of work. 

Essential Functions: 

• Leadership & Vision: 
  • Define and communicate the strategic vision for the next-generation observability platform. 
  • Stay abreast of industry trends and advancements in observability, metrics, tracing, and logging technologies. 
• Platform Design & Implementation: 
  • Lead the architecture, design, and development of a robust observability platform that integrates the latest technology to modernize metrics, tracing, and logging solutions. 
  • Ensure the platform provides reliable, scalable, and high-performance services to meet the needs of various stakeholders. 
  • Maintain and improve all open source software, provide development and 3rd, 4th level support
• Technical and Development Leadership: 
  • Provide hands-on technical leadership and mentorship to the development team. 
  • Guide the team through complex technical challenges, ensuring best practices and high-quality code standards are maintained. 
  • Oversee the entire lifecycle of the platform development, from initial concept through to deployment and ongoing maintenance. 
  • Work closely with program management team to develop and manage project timelines, budgets, and resource allocation to ensure timely and cost-effective delivery. 
  • Implement and oversee rigorous testing, monitoring, and performance tuning processes to ensure the platform meets high standards of reliability and efficiency. 
  • Address and resolve any issues or bottlenecks that arise during development and deployment. 
• Team Building & Management: 
  • Build and manage a high-performing team of engineers, developers, and other technical staff. 
  • Foster a collaborative and innovative work environment, promoting continuous learning and development. 
• Collaboration & Communication: 
  • Collaborate with cross-functional teams, including product management, operations, and other engineering teams to align the platform development with business goals. 
  • Communicate progress, challenges, and achievements to executive leadership and other stakeholders. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

• 10+ years of relevant work experience and a Bachelors degree, OR 13+ years of relevant work experience

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 5-7 years’ experience leading teams. Number of years of relevant experience is little flexible if you have excellent track record
• Proven experience in leading the design and implementation of large-scale observability platforms with latest technology including agents, pipeline and real-time data store
• Hands on experience in developing open source software is a big plus, for example, Clickhouse, OTEL, FluentBit
• Hands on experience in building open-source observability solution, with software like Clickhouse, Open Search, OTEL, a big plus
• Strong technical background in software and system development, with hands on experience in java, go, python.
• Deep understanding at system level, including compute, storage and network components.
• Hands on experience with latest database, including both RMDB like mySQL, MSSQL, TSDB like promethus.
• Hands on experience in building data pipeline with streaming technology like Kafka
• Experience in proactive capacity planning, build highly reductant, reliable system with cost effective infrastructure.
• Demonstrated ability to stay current with industry trends and emerging technologies.
• Ability to manage multiple competing top priorities in a fast-paced environment.
• Strong communication skills, being able to work with cross functional teams and key stakeholders to gather and refine requirements for next generation observability platform.
• Strong experience in people management, leading teams of software and system engineers, managing performance and grow talent.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 176,400.00 to 256,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.