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Manager, Business Operations - job 11 of 44

As part of our dynamic US Client Marketing team, the Business Operations Manager will lead the financial operations for US Marketing Services. Marketing Services, a growing sector within our company, delivers exceptional value to our clients through a range of services, from marketing advisory to campaign execution, achieved through our close partnerships with Visa Consulting & Analytics (VCA) and sales teams.

Within our US Marketing Services Business Planning and Operations (BPO) team, our focus is on supporting our Client Marketing teams by sharing best practices, developing training and communication materials, and advancing key strategies to drive business growth, along with ensuring efficient operating processes. This unique role requires problem-solving expertise, excellent communication skills, and executive presence. A strong desire to drive improvement in how marketing propels our business forward is essential. If you're analytical, creative, detail-oriented, collaborative, and comfortable in a fast-paced environment, we'd love to talk to you.

Responsibilities

  • Support pipeline operations for tracking key projects and anticipated impacts on business (revenue and expense), in partnership with Client Marketing team members and internal finance and accounting stakeholders.
  • Serve as the team’s regional support lead for Visa Project Central (Pipeline Management Tool), conducting training on newly released enhancements and troubleshooting any related issues with Client Marketers and Global Marketing Services team.
  • Support workstreams related to annual planning, including overseeing timelines, managing inputs from team, identifying areas for efficiencies/savings, and developing businesses cases for additional headcount and spend.
  • Develop and track annual financial goals for NA Marketing Services, partnering with key stakeholders to set the right targets and reconciling goals with business and global functions.
  • Collaborate with internal legal stakeholders to identify their requirements and potential challenges in the current contract review process, develop and implement streamlined processes and tools, and provide necessary training and support to Client Marketers.
  • Stay updated on legal best practices and ensure continuous communication on improvements and efficiencies in legal contract review and development.
  • Identify additional analytics needs/opportunities to support the growth of Marketing Services, including evaluation of project results, and the development of new processes for improvements.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager, Business Operations, Visa

Are you ready for an exciting challenge? As the Manager of Business Operations at our innovative company based in Foster City, you'll be at the helm of our expanding US Marketing Services team. This role is pivotal as it involves leading the financial operations that ensure we deliver outstanding value through marketing advisory services and campaign execution. Partnering closely with Visa Consulting & Analytics and our sales squads, you will support our Client Marketing efforts by refining best practices and driving key strategies. Your knack for problem-solving, coupled with your excellent communication skills, will shine as you oversee pipeline operations, track projects, and forecast their impacts on our business. You'll play a vital role in annual planning processes, managing timelines, and identifying efficiency gains. With a keen eye towards analytics, you'll discover opportunities to elevate our service offerings and maintain a competitive edge. If you're an analytical thinker who thrives in a collaborative environment and is keen on driving improvements, then this is the perfect opportunity for you. Join us, and be part of a team that values creativity, detail orientation, and a fast-paced approach to business development.

Frequently Asked Questions (FAQs) for Manager, Business Operations Role at Visa
What are the primary responsibilities of the Manager, Business Operations at our company?

The Manager of Business Operations plays a crucial role in overseeing financial operations that support our growing US Marketing Services sector. This includes supporting pipeline operations, managing key projects, overseeing annual planning processes, and developing training materials for the team. Your communication skills will be essential as you work closely with internal stakeholders and clients to ensure that marketing strategies align with business growth.

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What qualifications are needed for the Manager, Business Operations position in Foster City?

Candidates applying for the Manager, Business Operations role should have a strong background in business operations, financial management, and project leadership. A degree in a relevant field, along with experience in marketing or operational analytics, is preferred. Additionally, problem-solving abilities, excellent communication skills, and an aptitude for working in a fast-paced environment are essential for success in this role.

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How does the Manager, Business Operations collaborate with other teams at our company?

The Manager, Business Operations collaborates extensively with the Client Marketing team, finance and accounting departments, and legal stakeholders. You will facilitate training, streamline processes, and ensure that all teams are aligned in achieving the financial goals of the US Marketing Services. Building these collaborative relationships is vital to implementing effective strategies that drive continuous improvement.

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Can you describe the work environment for the Manager, Business Operations role?

The role of Manager, Business Operations is hybrid, meaning you will enjoy both in-office and remote work flexibility. The office atmosphere fosters teamwork and innovation, and the role embraces a fast-paced environment where adaptability and proactive problem-solving are key to success. Your engagement with various departments and stakeholders will also contribute to a dynamic work culture.

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What skills are most important for success as a Manager, Business Operations?

Success in the Manager, Business Operations role hinges on several key skills, including analytical thinking, strong communication, creativity, and meticulous attention to detail. Additionally, possessing a collaborative mindset and the ability to navigate a fast-paced work environment are essential to effectively manage operations and lead strategic initiatives.

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Common Interview Questions for Manager, Business Operations
What experience do you have that makes you a suitable candidate for the Manager, Business Operations position?

When responding, highlight specific experiences that align with the responsibilities of the Manager, Business Operations. Focus on any previous roles where you have successfully managed financial operations, collaborated with marketing teams, or led projects. Use concrete examples to illustrate your capabilities.

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Can you describe a time when you had to solve a complex problem in a business operations context?

Prepare an anecdote that demonstrates your problem-solving skills. Detail the situation, the challenges you faced, the actions you implemented, and the results achieved. Emphasize your analytical approach and any data-driven decisions you made that led to a successful outcome.

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How do you prioritize projects and tasks in a fast-paced environment?

Explain your prioritization strategy and tools you use to manage multiple projects effectively. Discuss how you assess urgency and importance, engage with stakeholders for alignment, and adapt as needed to ensure deadlines and goals are met.

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What strategies have you used to foster collaboration within teams?

Share specific strategies that you have used, such as regular meetings, building rapport, or open communication channels. Highlight any experiences where these strategies resulted in improved team dynamics or project outcomes.

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How would you approach developing financial goals for a marketing department?

Describe your method for setting realistic and impactful financial targets. Discuss your approach to data analysis, stakeholder input, and how you align these goals with broader business objectives. Providing a past example can add credibility to your answer.

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How do you stay updated on industry best practices, particularly regarding legal and marketing operations?

Mention specific methods you use to keep informed, such as attending industry conferences, following thought leaders, or participating in professional networks. Highlight how this knowledge has improved your work or helped implement innovative solutions.

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What role does communication play in your work as a business operations manager?

Discuss the importance of communication in various contexts of your job, such as project updates, training sessions, and collaboration with different teams. Provide examples of how effective communication led to successful outcomes in your previous roles.

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Describe a time you successfully led a change initiative. What was the outcome?

Outline a specific change initiative that you spearheaded. Discuss your objectives, the steps you took to facilitate the change, and the results. Focus on how you managed resistance and ensured stakeholders were onboard with the new direction.

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What tools or software have you used in previous business operations roles?

List relevant tools and software you are familiar with, such as project management tools, analytics software, or financial tracking applications. Explain how these tools supported your work and contributed to successful project management or process improvements.

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Why do you want to work with our company as a Manager, Business Operations?

Convey your enthusiasm for the role and the company. Discuss specific aspects of the company’s mission or values that resonate with you and how your skills and experiences make you a great fit for contributing to the team’s success.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 21, 2025

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