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Senior Director, Global Head of Design - job 8 of 22

We’re looking for a Visionary Global Head of Design to join our Global Brand Creative Studio and lead us in our continued mission to build the iconic brand of VISA.

The ideal candidate will be a strategic design leader with a proven track record of leading highly successful, award winning, global design teams - either within advertising agencies or at brand-side internal creative studios. A strong portfolio of work is a must.

You must have a passion and a background in visual design systems that can work globally across every single touchpoint no matter how big or small. Your experience needs to show that you have done the job of spearheading and leading a global visual brand refresh as well as implementing this visual system across multiple touchpoints, languages and countries.

In addition to being a systems thinker, you must have a passion and a portfolio to prove how design can be used to influence culture and be a part of cultural conversation. Fresh unique, conceptual thinking in this space is a must. You must be strategic in your thinking and have an ability to articulate and execute global design strategy. You must be ahead of all trends including AI and ensure that the brands that you have touched are current, innovative and always looking forward.

A building mentality is a must - you must have the ability to build, hire and mentor a talented team that consistently produces innovative and cohesive creative design solutions across the full spectrum of the media mix. You need to be able to thrive in a global environment, and must be comfortable guiding internal design teams, agencies and production partners, but also willing to roll up your sleeves to do the work, when necessary, as a designer yourself.

You must have the experience in motion, social, content, and art direction. You should be comfortable leading a photoshoot, as much as guiding an animated short. You should have a deep knowledge of how best to implement design in the social space, in film, and in experiential.

Effortless collaboration is a must - as this role will work closely with regions across the world to ensure best in class creative is implemented. You must have a genuine appetite for building - for building and motivating people, for building a culture that fosters creativity, for building teams, and for building new capabilities. You will be responsible to lead a team of designers and work closely with all agency partners and report into the VP Global Brand Creative.

Does this sound like you?

Essential Functions

Build a Center of Design Excellence

  • Be a part of the Creative Studio leadership team who will support in strategically shaping and building upon the vision and operating model for the Global Creative Studio.
  • Be a doer by leading by example rolling up your sleeves to do the work when necessary and inspiring others with clear guidance in the craft. You need to have the skillsets in multiple programs to design, concept and implement best in class creative work that pushes us forward.
  • Being a thought leader on trends, products and applications to support our team to move forward.   
  • Build and maintain key relationships with senior Marketing executives by demonstrating a deep understanding of the global design needs and a commitment to driving a cohesive brand across all touchpoints.
  • Ensure the Global Creative Studio is delivering best-in-class capabilities and partnership across all regions instilling a culture of collaboration
  • Consistently deliver crafted creative design solutions for the VISA brand ecosystem on a global scale.
  • Consistently innovating and staying ahead of design tools, trends and capabilities to ensure VISA is always a future forward brand.
  • Influence and inspire teams across the globe with beautifully crafted and strategic creative design
  • Guide photoshoots for the brand - being on set and art directing - guiding teams of photographers to capture the assets and ensuring a very high level of craft in everything.

Build relationships

  • Help lead, inspire and manage both internal and external agency partners in creative design, execution and production
  • Ensure external agencies become an extension of the team – radical collaboration is a must with a deep trust, and mutual respect between all partners to get the work done.              
  • Provide thought partnership to business partners both regional and global and regularly make recommendations on directions to improve area under scope

Build upon a culture that fosters remarkable creativity

  • Contribute to an environment that fosters remarkable creativity by providing inspiration, thought leadership, and mentorship for the creative studio.
  • Maintain a culture where people love to work (and want to come and work), feel they can flourish, and are proud of what they contribute
  • Support the development of remarkable ideas - across a variety of marketing touchpoints - that resonate with our audiences, earn an outsized share of cultural conversation, and create competitive advantage.
  • Influence and achieve consensus on direction, priority, and decision making of area under scope
  • Ensure quality output in all creative output. 

This is a hybrid position based in either our Los Angeles, CA or San Francisco, CA offices. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$175000 / YEARLY (est.)
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$150000K
$200000K

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What You Should Know About Senior Director, Global Head of Design, Visa

Join VISA as a Senior Director and Global Head of Design in sunny San Francisco, where you will have the exciting opportunity to steer the Global Brand Creative Studio into creating vibrant and iconic designs that truly represent our brand. We're on the lookout for a visionary leader who has successfully led global design teams, preferably in either top-tier advertising agencies or creative studios. You'll need to exhibit an impressive portfolio showcasing the ability to refresh and unify visual brand elements across various platforms and cultures. Your passion for design should transcend traditional boundaries; we want someone who can influence culture and drive conversations through fresh, innovative concepts. As a strategic thinker, you will articulate and implement a comprehensive global design strategy while staying abreast of emerging trends, including the integration of AI in design. A key part of your role will be building, mentoring, and leading a talented design team that’s capable of delivering high-quality creative solutions across different media. You’ll thrive in a collaborative global environment, work closely with internal teams and production partners, and occasionally lend your design skills to enhance our initiatives. Whether it's directing a photoshoot or guiding animated projects, your expertise in motion, social media, and experiential design will be invaluable. If you're driven, passionate about creativity, and eager to foster a culture of innovation, we would love to hear from you and explore how you could add your unique touch to VISA’s dynamic visual identity.

Frequently Asked Questions (FAQs) for Senior Director, Global Head of Design Role at Visa
What responsibilities does the Senior Director, Global Head of Design at VISA have?

As the Senior Director, Global Head of Design at VISA, you'll oversee the creative vision for the brand on a global scale. Your responsibilities include leading the design team, ensuring the creative output is cohesive and innovative across all media. You will also play a strategic role in building relationships with senior marketing executives and managing external agency partners to achieve remarkable creative execution.

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What qualifications are needed for the Senior Director, Global Head of Design position at VISA?

To qualify for the Senior Director, Global Head of Design role at VISA, candidates should have a proven track record of leading successful design teams. You should possess a strong portfolio that highlights your expertise in visual brand design across various touchpoints globally. Experience with cultural influence through design and knowledge of motion, social media, and art direction are crucial for this role.

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How does the Senior Director, Global Head of Design influence the brand culture at VISA?

The Senior Director, Global Head of Design influences the brand culture at VISA by fostering an environment where creativity thrives. This role consists of providing inspiration, mentoring design teams, and instilling collaboration among team members and external partners to ensure that creative ideas resonate with audiences and enhance VISA's brand presence.

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What is the expected work environment for the Senior Director, Global Head of Design at VISA?

The Senior Director, Global Head of Design position at VISA is a hybrid role based in either the Los Angeles or San Francisco offices. You can expect a collaborative work culture that balances in-office and remote working days, which will be confirmed by your hiring manager based on current needs and team dynamics.

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What kind of design experience is most valuable for the Senior Director, Global Head of Design role at VISA?

For the Senior Director, Global Head of Design role at VISA, valuable design experience includes the ability to lead large-scale visual brand refreshes, an understanding of how design processes can be applied in various media, including digital, print, and experiential, as well as a history of successful collaboration with diverse global teams.

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Common Interview Questions for Senior Director, Global Head of Design
Can you describe your experience leading global design teams?

In answering this question, focus on specific examples where you successfully led a global design initiative. Discuss the challenges faced, how you motivated your team across different regions, and the impact your leadership had on the project outcome.

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How would you approach a global brand refresh?

Outline a systematic approach for conducting a brand refresh. Mention conducting market research, identifying cultural trends, collaborating with stakeholders, and how you’d ensure that the refreshed design is cohesive across all touchpoints globally.

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What role does collaboration play in your design process?

Emphasize the importance of collaboration in your design process. Provide examples of times when you worked with cross-functional teams to deliver successful campaigns, and how collaboration can lead to richer ideas and better results.

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How do you stay current with design trends and technologies?

Discuss various resources you utilize to stay updated with design trends and technologies, whether through industry publications, networking events, design conferences, or online communities. Share examples of how you’ve incorporated new trends into your work.

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What is your philosophy on mentoring and building a design team?

Share your mentorship philosophy and how you foster a culture that encourages creativity and growth. Discuss strategies for providing constructive feedback and ways you've successfully built cohesive teams in the past.

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How do you ensure consistency in design across different media?

Explain the systems and processes you implement to ensure design consistency. Provide examples of style guides, design systems, or communication methods that have helped you maintain brand integrity across various media types.

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Can you give an example of a successful design project you led?

Describe a project where your leadership directly contributed to its success. Highlight the objectives, your specific contributions, and the impact it had on the brand's overall visual identity.

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How do you balance creative vision with meeting business objectives?

Discuss the importance of aligning creative work with business goals. Share your strategies for ensuring that creative projects resonate with audiences while also fulfilling the strategic objectives of the brand.

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What do you see as the biggest challenges in global design?

Providing insight into the challenges of global design is essential. Discuss issues like cultural differences, varying market expectations, and how you would approach overcoming these challenges to deliver effective designs.

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How do you handle feedback and criticism of your design work?

Talk about your openness to feedback and how you approach critiques. Provide examples of how this has positively influenced your work and led to iterative improvements in your design projects.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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