The Senior Director, Service Experience for Client Services is responsible for the client service experience for the Growth Products and Data Products portfolios globally. Accountability spans across end-to-end service experience from pre-sales to full product activation, with the goal to standardize across the regions and optimize the full portfolio of Growth Products and Data Products Solutions offerings in alignment with Visa’s Integrated Service Experience Architecture.
This includes:
Principal Responsibilities/Key Results Areas
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
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Are you ready to take your career to new heights? As the Senior Director of Service Experience at our dynamic Atlanta office, you will be at the forefront of transforming client service for our innovative Growth Products and Data Products portfolios. This role is pivotal, overseeing the entire service experience from pre-sales through to full product activation. Your main goal? To optimize and standardize our services worldwide, ensuring clients receive nothing short of excellence. With a keen focus on acting as the voice of the customer, you will partner with our Growth and Data Product teams to advocate for product innovations and continually enhance the service experience. This includes developing onboarding strategies, service level agreements, and optimization blueprints that empower our regional Client Services teams. You’ll be driving operational excellence and addressing client needs proactively, so their experiences exceed expectations while managing service costs effectively. Leading a cohesive team of dedicated professionals, you’ll be integral to our Go-To-Market Services leadership, working hand-in-hand with our global Client Care organization. If you are passionate about delivering stellar service experiences and have the expertise to elevate our operations, then this is the perfect opportunity for you to shine!
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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