Sr. Manager - job 21 of 26

As a Sr. Manager at Visa Technology & Operations LLC, you will be responsible for monitoring processing, ensuring timely execution and availability, detecting and resolving issues, and performing root cause analysis. Your role also encompasses facilitating maintenance activities and planning changes, as well as overseeing a team of Site Reliability Engineers. Providing 24x7 on-call support is another critical part of this position.

To qualify for the Sr. Manager role at Visa Technology & Operations LLC, candidates typically need a background in IT or operations management, with significant experience in problem resolution and team supervision. Strong analytical and leadership skills, alongside familiarity with Site Reliability Engineering practices, are essential. Previous experience with on-call support and root cause analysis is also desirable.

The work environment for a Sr. Manager at Visa Technology & Operations LLC in Austin is collaborative and dynamic. You will interact with a skilled team, engage in problem-solving, and contribute to significant operational improvements. With options for partial telecommuting, the role offers a blend of flexibility and rigorous performance, all within a culture that emphasizes innovation and teamwork.

The Sr. Manager at Visa Technology & Operations LLC plays a pivotal role in supporting their team by supervising Sr. Site Reliability Engineers and Staff Site Reliability Engineers, facilitating knowledge transfer, and providing mentorship. They will also lead by example in problem resolution and help identify areas for improvement, ensuring the team operates effectively and efficiently.

The 24x7 on-call support required for the Sr. Manager position at Visa Technology & Operations LLC means being available to address pressing operational issues outside of regular business hours. You will follow a roster to provide support as necessary, ensuring that any critical problems are quickly resolved to maintain service availability and quality.

In my experience as a Sr. Manager, I prioritize establishing robust monitoring systems to detect issues early. I also conduct thorough root cause analyses and work with my team to implement permanent fixes while creating preventive measures like audits and alerts to minimize future incidents.

I have extensive experience supervising a diverse team of engineers. My approach focuses on mentorship, empowerment, and fostering a collaborative environment where everyone feels valued and motivated to contribute their best work.

I ensure that our knowledge repository is up-to-date by regularly engaging with team members to document learnings and solutions from resolved issues. Additionally, I hold periodic review meetings to identify gaps in our documentation and encourage contributions from the team.

I prioritize tasks based on their impact and urgency. I rely on project management tools to organize deadlines, and I communicate with my team regularly to adjust priorities as needed. Ensuring alignment with company goals is key to my approach.

My change management process includes careful planning and communication, thorough testing, and a review of potential impacts before any execution. I follow industry best practices to ensure smooth transitions and minimal disruption to operations.

I analyze performance metrics and solicit feedback from team members to pinpoint areas for improvement. Regularly reviewing our current processes helps ensure we stay competitive and efficient. I also advocate for a culture of continuous improvement, encouraging team input.

I have extensive on-call experience, which has equipped me to respond swiftly to incidents at any hour. I prepare by ensuring all team members are trained and informed about our incident response protocols, which allows for quicker resolution and collaboration during urgent situations.

I stay updated with technological trends through regular training, attending industry conferences, and reading relevant publications. Networking with other professionals in the field also gives insights into emerging technologies and best practices.

In a previous role, I led my team through a major system upgrade. I ensured transparent communication regarding the change, provided support and resources, and engaged the team in discussions about the upgrade's benefits. This approach helped ease the transition and fostered a positive team atmosphere.

The most challenging aspect is balancing day-to-day operations with strategic initiatives that promote long-term growth. Keeping teams motivated while implementing necessary changes can be tough, but I believe effective communication and a supportive environment can help mitigate these challenges.