Sr. Manager, Events and Video Production Operations - job 14 of 20

As the Sr. Manager, Events and Video Production Operations at Visa, your key responsibilities include leading the Events and Video Production Support team, ensuring seamless event operations, managing budgets, and cultivating collaboration with Executive IT and vendors. You will also oversee the planning and execution of events, monitor team performance metrics, and work on continuous improvement in event support processes.

To excel as a Sr. Manager at Visa, candidates should possess strong management experience, familiarity with video production technologies, and a proven track record of delivering exceptional customer service. An analytical mindset and the ability to proactively troubleshoot issues are crucial, along with effective communication and negotiation skills for vendor management.

The Sr. Manager ensures customer satisfaction by actively engaging with end users, addressing their needs with professionalism and empathy. Proactive problem-solving and continuous process improvement are critical for minimizing downtime and optimizing the end-user experience during events and video productions.

The team culture for the Sr. Manager, Events and Video Production Operations at Visa focuses on collaboration and high performance. You will mentor your team, fostering an environment where creativity and innovation are encouraged and where each team member feels valued and empowered to contribute to high-quality event outcomes.

The Sr. Manager position is hybrid, meaning you'll have the flexibility to work both in the office and remotely. The specific expectation for days in the office will be clarified by your hiring manager, allowing for a balanced approach to work and collaboration.

It’s important to highlight your approach to process optimization, including adopting best practices and incorporating feedback from previous events. Discuss how you would analyze data from past events to drive improvements and increase customer satisfaction.

Illustrate your conflict resolution skills by discussing specific processes you would use, such as facilitating open communication, promoting a supportive team environment, and quickly addressing issues before they escalate.

Share your experience in selecting, negotiating with, and managing relationships with vendors. Highlight your ability to ensure all vendors meet their service-level agreements and how such relationships contribute to successful event outcomes.

Discuss the resources you use to stay informed, such as industry publications, webinars, and networking with other professionals. Explain how applying these trends can elevate the quality of events and video production.

Explain your approach to task management, such as using project management tools, setting clear timelines, and delegating tasks effectively to ensure smooth operations across multiple events.

Describe your process for collaborating with Technical teams and conducting thorough pre-event checks to ensure all technology is functional. Mention the importance of having contingency plans in case of technical issues.

Discuss tools or methods you employ for real-time communication, such as walkie-talkies, messaging apps, or daily huddles. Emphasize the importance of clear communication in preventing mishaps during high-stakes events.

Prepare a specific case study of a previous event, detailing your role, the challenges faced, and the successful outcomes. Emphasize metrics such as attendee feedback, budget adherence, and post-event analyses.

Discuss how you actively solicit feedback and how it informs your future planning. Highlight any tools you use to gather feedback and how you incorporate it into your strategy for continuous improvement.

Share your personal strategies for managing stress, such as staying organized, taking breaks when necessary, and maintaining a supportive demeanor with your team. Talk about how your calm leadership positively influences team performance during high-pressure situations.