City Operations Manager

The City Operations Manager at Zoomo is responsible for leading daily operations in Melbourne, focusing on financial and operational performance. This includes overseeing P&L, driving customer growth and retention, managing a diverse team, and creating strategic marketing initiatives to enhance market presence.

Candidates should possess a relevant Diploma or Degree in Business Management or a similar field. Experience in operations management or retail management is essential, along with strong leadership skills and a demonstrated background in sales or marketing.

The City Operations Manager at Zoomo ensures compliance by adhering to operational SOPs and conducting regular reviews and audits. Staying updated with health and safety guidelines and instilling a culture of safety within the team is also crucial for this role.

A successful City Operations Manager at Zoomo should possess strong interpersonal communication skills to work with various stakeholders, be a strategic thinker, have agility in reacting to rapidly changing environments, and demonstrate hands-on leadership to motivate their team effectively.

Working as a City Operations Manager at Zoomo means joining a diverse team that values innovation and a positive work culture. You'll be part of a group dedicated to making urban streets greener, with opportunities for team events and a focus on individual growth and wellbeing.

In prioritizing tasks, I would assess the daily operational needs against strategic objectives, focusing on customer satisfaction and financial targets. Using KPIs as a guiding framework, I'd ensure high-impact areas receive immediate attention while delegating effectively across the team.

In previous roles, I have successfully managed diverse teams by fostering an inclusive environment where all voices are valued. I prioritize understanding individual strengths and leveraging them to achieve collective goals, ensuring every team member feels engaged and motivated.

To enhance customer experience, I would implement regular feedback loops to understand customer needs, refine operational processes for better service delivery, and train the team on customer-centric values, ensuring every touchpoint exceeds expectations.

Budget management involves close monitoring of KPIs and expenditures. I would conduct regular financial reviews, collaborating with the finance team to identify areas for cost reduction while still investing in quality service and staff development.

I thrive in dynamic environments where I can blend operational excellence with a passion for sustainability. My hands-on leadership style, combined with a strong track record in operations management, aligns with Zoomo's mission, making me excited to drive impactful results.

I would begin by analyzing market trends and customer feedback to identify gaps and opportunities. Then, I would collaborate with the marketing team to create targeted campaigns and leverage data to measure performance and iterate on strategies as needed.

To ensure compliance, I would implement comprehensive training programs, conduct regular audits, and foster a culture of safety among all team members. Continuous education on regulations helps maintain high safety standards and mitigates risks.

In my previous position, I implemented a new inventory management system that reduced excess stock and improved order fulfillment rates. By analyzing workflow and engaging the team in the process, we achieved significant efficiency gains and increased customer satisfaction.

I maintain flexibility and a solutions-oriented mindset, regularly communicating with my team to anticipate shifts. By fostering an agile culture that embraces change, I can lead effectively regardless of unexpected challenges or market dynamics.

I have leveraged various tools such as inventory management systems, CRM software, and project management platforms to streamline operations. These technologies help analyze data, improve team collaboration, and enhance overall efficiency in day-to-day activities.