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Sr. Manager, Events and Video Production Operations - job 12 of 20

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Visa Corporate Technology Support has embarked on a significant transformation, rethinking how we provide operational support for the services we deliver to our end users. As part of this strategy, we are aligning operational functions into a single area focused on providing world-class support. The Sr. Manager, Events and Video Production Operations leads the Events and Video Production Support team, ensuring seamless end-to-end event operations, including live streaming, video production, and on-site support. This role oversees coordination with Executive IT and external vendors to deliver high-quality, impactful events. The Senior Manager will be responsible for developing and implementing strategies, managing the team, and ensuring overall customer satisfaction.

This role places the successful candidate at the forefront of end-user interactions. This position requires technical versatility, strong customer service skills, and the ability to work efficiently in a dynamic, fast-paced environment.

Key Focus Areas:

Exceptional Customer Service: Actively engage with end users ensuring their issues and requests are addressed with professionalism, empathy, and efficiency.
Proactive Problem Solving: Identify issues before they escalate, using strong analytical and diagnostic skills to minimize downtime and ensure high-quality service delivery.
Technology Optimization: Continuously refine and improve support processes, adopt best practices, and seek opportunities to enhance the end-user computing environment.

Essential Functions

Team Management:
- Manage and mentor the Events and Video Production team, fostering a collaborative and high-performance culture.
- Develop and implement strategies for scalable, high-quality event support.
- Act as the primary escalation point for complex event or production challenges.
Collaboration:
- Collaborate with Executive IT on high-profile executive events to ensure technical readiness and seamless execution.
- Coordinate with external vendors to manage budgets, vendor contracts, and service-level agreements (SLAs).
Operational Oversight:
- Oversee the planning, execution, and post-event analysis of all events and video productions.
- Monitor team metrics, identify areas for improvement, and ensure customer satisfaction.
- Ensure all events meet the organization's standards for quality and impact.
Budget and Vendor Management:
- Oversee budget management, ensuring cost-effective and efficient use of resources.
- Negotiate and manage vendor contracts, ensuring adherence to service-level agreements.
Technical Expertise:
- Stay updated with the latest trends and technologies in event operations and video production.
- Ensure the team is equipped with the necessary tools and skills to deliver high-quality events.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Sr. Manager, Events and Video Production Operations, Visa

At Visa Corporate Technology Support in Foster City, we're transforming how we deliver operational support, and we want you to be part of this exciting journey as the Sr. Manager, Events and Video Production Operations. In this pivotal role, you will lead our dynamic Events and Video Production Support team, ensuring that every event we host is seamless and effective. You'll oversee various operational aspects, including live streaming and on-site support, while working closely with Executive IT and external vendors to enhance the quality of our events. Your expertise will be crucial as you develop and implement strategies to foster exceptional customer service, proactively address challenges before they escalate, and continuously optimize our support processes. As a manager, you’ll have the opportunity to mentor your team, cultivating an atmosphere of collaboration and high performance. Your keenness for technology and your systematic approach will ensure that our events are not only impactful but also meet the high standards that our organization prides itself on. Expect to engage intimately with end users, ensuring their needs are met with professionalism and efficiency. In this hybrid position, you will balance in-office collaboration with flexible working arrangements, all while overseeing budgets and vendor management to ensure cost-effective resource use. If you're ready to take your career to the next level and make a significant impact at Visa, we'd love to hear from you!

Frequently Asked Questions (FAQs) for Sr. Manager, Events and Video Production Operations Role at Visa

What are the primary responsibilities of the Sr. Manager, Events and Video Production Operations at Visa?

The Sr. Manager, Events and Video Production Operations at Visa is primarily responsible for leading the Events and Video Production Support team, ensuring seamless event operations, overseeing coordination with Executive IT and vendors, and developing strategies for high-quality event support. This role includes managing live streaming, on-site support, and ensuring exceptional customer service, alongside budget management and vendor contract oversight.