Staff Systems Engineer – Email/SecureFTP (SFTP) - job 11 of 20

As a Staff Systems Engineer – Email/SecureFTP at Visa, you will be tasked with providing 3rd level engineering support for messaging and SFTP solutions, focusing on ensuring the high availability of critical tools like Microsoft Exchange. You will manage O365 deployments, enforce compliance and security policies, and address technical issues related to email and file transfers. You will also document creative engineering solutions and liaise with various teams and stakeholders to ensure operational efficiency.

Candidates for the Staff Systems Engineer – Email/SecureFTP position at Visa should possess a strong understanding of M365 architecture, email security appliances, and have significant technical experience with Exchange Online. Ideal candidates will also have advanced problem-solving skills, a collaborative mindset, and the ability to stay updated on industry trends and best practices. Experience with diagnosing connectivity and access issues, as well as strong organizational skills, is essential.

At Visa, the Staff Systems Engineer – Email/SecureFTP will work closely with the Information Security Office to ensure all solutions deployed are compliant with Visa Security Requirements. This includes providing technical assistance for the analysis of security alerts, maintaining system security, and taking a proactive approach to potential service disruptions and customer complaints.

For a successful Staff Systems Engineer – Email/SecureFTP at Visa, it’s crucial to possess excellent technical knowledge in Exchange Online and email security. Strong communication skills, the ability to collaborate effectively with different departments, and a proactive problem-solving attitude are also necessary. Being highly organized and having a positive, can-do mindset will help you thrive in this role.

The position of Staff Systems Engineer – Email/SecureFTP at Visa is a hybrid role, which means you can expect a combination of in-office and remote work. Your specific in-office days will be confirmed by your hiring manager. Visa promotes a flexible work environment that supports collaboration, creativity, and innovation.

When answering this question, highlight any past roles where you managed or supported Microsoft Exchange. Discuss specific responsibilities such as deployments, troubleshooting, or managing security settings. Be prepared to share examples of challenges you faced and how you resolved them, which showcases your technical skills effectively.

For this question, discuss your strategies for ensuring high availability, such as redundancy, load balancing, and regular maintenance checks. Mention any tools or monitoring systems you use to proactively identify and address potential issues before they impact availability.

In answering this, outline your systematic approach to diagnosing connectivity issues. Discuss the tools you use to check network configurations, assess user permissions, and monitor logs for error messages. Providing specific examples of past experiences can help demonstrate your expertise.

It's important to emphasize the significance of thorough documentation when discussing this topic. Describe your process for documenting solutions, such as including detailed steps taken, outcomes, and tips for future reference. Share examples of how your documentation has helped your team solve similar issues quickly.

Use the STAR method (Situation, Task, Action, Result) to outline a specific collaborative situation. Highlight your role in the team, the challenges faced, and how the combined efforts led to a successful outcome. This showcases your teamwork abilities and problem-solving skills.

Discuss the key aspects of security policies, such as compliance with regulations, user access controls, and regular audits. Mention any frameworks you follow and how you incorporate feedback from security audits into ongoing practices to improve system security.

Highlight various methods you use to stay informed, such as attending webinars, participating in online forums, taking relevant courses, and following industry leaders on social media. This shows your commitment to continuous learning and adapting to new technologies.

Reflect on a challenging experience and explain the steps you took to address it. Discuss how you identified the problem, the solutions you implemented, and the outcomes. This demonstrates your problem-solving skills and ability to handle setbacks.

Think of a unique solution you created to address a particular issue. Describe the problem, your thought process in developing the solution, and how it improved the process or system. This highlights your innovative thinking in technical environments.

Discuss the various tools you are familiar with for email archiving and their significance in compliance, data retention, and retrieval processes. Share insights on best practices and ensuring that the chosen tool aligns with organizational needs and legal requirements.