Staff Systems Engineer - Splunk Administrator - PRE - job 14 of 22

The Staff Systems Engineer - Splunk Administrator at Visa is primarily responsible for engineering, building, and operating the observability platform solutions, with a heavy focus on the Logging Platform. Key responsibilities include ensuring the performance, availability, security, and reliability of the platform while collaborating closely with Agile Scrum teams and other product development teams. The engineer will have total ownership of the solutions provided to clients, driving continuous improvement in technology and processes to meet global scale challenges.

For the Staff Systems Engineer - Splunk Administrator role at Visa, candidates should possess strong technical expertise, including proficiency in coding, testing, and debugging. Experience in systems engineering and familiarity with Splunk is highly valuable. Additionally, candidates should demonstrate problem-solving abilities and a passion for continuous learning and improvement in a dynamic environment. A background in operations and infrastructure is also beneficial for success in this position.

The work environment for a Staff Systems Engineer - Splunk Administrator at Visa is collaborative and dynamic, emphasizing teamwork within Agile Scrum teams. The position is hybrid, meaning employees can work remotely and in the office, allowing for flexibility. Employees are generally expected to work from the office 2-3 days a week as determined by leadership, promoting both in-person collaboration and remote work efficiency.

The Staff Systems Engineer - Splunk Administrator plays a pivotal role in Visa's observability initiatives by ensuring that the Logging Platform operates at peak performance and reliability. This position directly impacts how well the organization can monitor and respond to system performance and reliability issues, ultimately enhancing Visa’s ability to deliver superior service to its customers. Continuous improvements designed by the engineer help meet the growing demands of Visa's global customer base.

Success as a Staff Systems Engineer - Splunk Administrator at Visa requires a blend of technical and interpersonal skills. Technical expertise in systems engineering and proficiency with Splunk are crucial. In addition, strong problem-solving capabilities, coding and debugging skills, and a commitment to continuous improvement are essential. Effective communication and collaboration skills are equally important for working within Agile teams and achieving project goals.

When answering this question, discuss specific projects where you utilized Splunk for monitoring and analyzing logs. Highlight your hands-on experience with Splunk features like dashboards, alerts, and data ingestion. Relate how this experience prepares you for the responsibilities of the Staff Systems Engineer role at Visa, emphasizing your ability to enhance observability and analytics capabilities.

Use the STAR method (Situation, Task, Action, Result) to frame your answer. Describe the context of the problem, your responsibilities, the specific actions you took to address the issue, and the successful outcome. This structured approach demonstrates your problem-solving skills and ability to think critically—key traits for a Staff Systems Engineer at Visa.

Emphasize factors such as uptime, data accuracy, security measures, and performance metrics. You should discuss strategies such as redundancy, automated monitoring, and regular audits. Relate your understanding of these elements to the role of a Staff Systems Engineer - Splunk Administrator at Visa, showcasing your commitment to maintaining a reliable system.

Share your methods for identifying areas of improvement through metrics analysis and team feedback. Mention specific examples where you've implemented changes that led to more efficient processes or improved performance. Highlight your proactive nature in seeking advancements, which will resonate with the continuous improvement culture at Visa.

Discuss an Agile project where you actively contributed as a systems engineer. Explain your responsibilities, how you collaborated with team members, and the outcome of the project. Focus on your adaptability and how you applied Agile principles to ensure project success, aligning with the practices Visa embraces in their engineering teams.

Outline your systematic approach to diagnosing issues, such as reviewing logs, using monitoring tools, and engaging with team members. Cite tools you have used and methodologies that have proven effective, demonstrating your hands-on troubleshooting capabilities that are non-negotiable for a Staff Systems Engineer - Splunk Administrator.

Share personal strategies such as using priority matrices, considering business impacts, and collaborating with team members to establish time-sensitive issues. Discuss how you balance urgency with longer-term projects, showcasing organizational skills vital to the Staff Systems Engineer position at Visa.

Talk about specific tools or scripts you've used for automation in systems engineering tasks, such as deployment or monitoring processes. Explain how these automations led to increased efficiency, reduced errors, or quicker response times, pointing to skills that would be valuable in the role at Visa.

Discuss your familiarity with security protocols and best practices in systems engineering. Cite specific frameworks or compliance standards you've worked with, and explain how you integrate security measures into your system designs and processes, aligning your approach with Visa’s commitment to security and reliability.

Share your passion for technology and the challenge of solving complex problems. Highlight your desire to contribute to a company that values innovation and reliability. Discuss how Visa's focus on customer satisfaction aligns with your own professional values, illustrating your commitment to excellence in systems engineering.