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Director, Sales Engineering

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.


As the Director, Sales Engineering at WalkMe, you will report to our VP of Sales Engineering and lead our DACH Sales Engineering (SE) team as the technical and solution partner to Sales. You will continue to grow our teams, set the technical sales strategy for our Sales Engineers and ensure WalkMe can share the value of DAP


We value collaboration and understand the importance of a healthy work-life balance . To support, we offer (What Sets Us Apart):
  • Flexible Work Arrangements: We offer a hybrid work place with flexible hours to help manage work commitments and personal life effectively. 
  • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
  • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
  •  Volunteer Time Off: We encourage team members to become involved in their communities, granting everyone 8 hours of paid time off to spend volunteering through WalkMe or at a place of their choosing.


Responsibilities
  • Lead our technical Go To Market (GTM) strategy for Named Accounts team in partnership with our Named Sales Leaders
  • Grow the SE organization externally through recruiting and internally through mentorship to ensure our SE's continue building knowledge and growing in their careers.
  • Partner with Sales leaders and teams to support the sales of WalkMe through understanding of customer requirements, and demonstrating the value of how our software solves digital adoption over multiple use cases
  • Scale the team through use of value-based demos to tell the story of WalkMe from a clients' perspective
  • Create feedback loops between our customers and product team to inspire product direction and feature priorities
  • Establish goals, operational objectives and work plans for the EMEA SE management and their team members
  • Review objectives to determine success of EMEA Sales Engineering function and communicates to Sales and SE management team quarterly 


Knowledge, Skills & Abilities
  • 10+ years experience in the software/SaaS industry with pre-sales management experience and passion for building and supporting diverse teams
  • Experience partnering with enterprise sales teams within B2B software industry
  • Analytic, data-driven mindset for setting up and measuring team staffing and other key delivery metrics
  • Familiarity with sales methodologies such as Value Selling or the Challenger Sale and the alignment of the technical win
  • Experienced in building a team in a remote environment, including hiring new members and developing the career growth of the existing team
  • Experienced in managing your function of the organization including goals, budget, strategy and you can create a positive team culture.


What you need to succeed
  • Have a passion for working with customers to ensure mutual success. 
  • Possess the business experience and technical depth that allows you connect with our customers across industries at an Executive level
  • Form deep partnerships with the other functional business leaders across the organization to ensure synergistic collaboration of our teams
  • Curiosity - you are always asking "what else can our product do and how can we demonstrate value to our customers?"
  • Flair for improving and scaling technical selling processes – e.g. developing stories for individual clients and ensuring the technical win
  • Build a network that is mutually supportive, including Product Management, Development, and Product Marketing teammates


We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation.  We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.  If you require accommodation for any part of the recruitment process, please send a request to recruiting@walkme.com.



TO ALL RECRUITMENT AGENCIES:WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

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Average salary estimate

$135000 / YEARLY (est.)
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$120000K
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What You Should Know About Director, Sales Engineering, WalkMe

At WalkMe, we are at the forefront of revolutionizing digital experiences with our pioneering Digital Adoption Platform (DAP). As the Director of Sales Engineering, you'll become a key player in leading our DACH Sales Engineering team and influencing the technical strategy that drives our sales efforts. Reporting to our VP of Sales Engineering, your mission will be to cultivate a collaborative environment where our Sales Engineers thrive and deliver exceptional value to our customers. You'll have the opportunity to shape our Go To Market strategy for Named Accounts, working closely with sales leaders to bridge gaps between customer needs and our innovative solutions. With a flexible work culture, including hybrid arrangements and a focus on professional development, you'll achieve a healthy work-life balance while being part of a supportive team that encourages volunteer efforts and community involvement. If you possess over 10 years of experience in the software/SaaS industry along with a passion for mentoring and building diverse teams, this is a perfect match for you. You'll not only contribute to the team's recruitment and development but also help us establish strong feedback loops that influence our product strategy. Join us at WalkMe to elevate digital transformation for organizations worldwide, and be part of a forward-thinking company that values creativity and teamwork.

Frequently Asked Questions (FAQs) for Director, Sales Engineering Role at WalkMe
What are the main responsibilities of the Director, Sales Engineering at WalkMe?

As the Director, Sales Engineering at WalkMe, your main responsibilities include leading the technical Go To Market strategy, growing the SE organization through recruitment and mentorship, partnering with sales teams, scaling the technical selling process, and establishing operational objectives for the EMEA Sales Engineering team. You will play a vital role in ensuring WalkMe delivers exceptional value to its customers and inspires product direction.

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What qualifications are required for the Director, Sales Engineering position at WalkMe?

Candidates for the Director, Sales Engineering role at WalkMe should have over 10 years of experience in the software/SaaS industry, including pre-sales management. You should possess a strong analytical mindset, familiarity with sales methodologies, a passion for customer success, and experience in building and managing diverse teams, preferably in a remote environment.

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How does WalkMe support the professional development of the Director, Sales Engineering?

WalkMe is deeply committed to the professional development of its employees, including the Director, Sales Engineering. We offer continuous learning opportunities, structured career advancement programs through our career compass, and a supportive environment that encourages mentorship and skill-building, ensuring you're equipped to succeed in your role.

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Can you describe the work environment for the Director, Sales Engineering at WalkMe?

The work environment for the Director, Sales Engineering at WalkMe is both flexible and inclusive. With options for hybrid work and flexible hours, you'll be able to effectively manage your work commitments alongside personal life. We nurture a culture where diversity and individuality are celebrated, fostering collaboration and community engagement among team members.

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What impact does the Director, Sales Engineering have on WalkMe's sales strategy?

The Director, Sales Engineering at WalkMe significantly influences the sales strategy by leading technical discussions, providing insights for customer engagement, and ensuring that the Sales Engineers in your team effectively communicate the value of our Digital Adoption Platform. Your leadership will help align sales approaches with customer needs, ultimately driving WalkMe’s success in the market.

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Common Interview Questions for Director, Sales Engineering
How do you approach developing a technical Go To Market strategy?

When addressing this question, emphasize the importance of understanding market needs. Discuss how you would collaborate with sales leaders to identify customer pain points, define key performance metrics, and develop tailored demonstrations that highlight WalkMe's value, ensuring alignment with sales objectives.

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What experience do you have in building and mentoring diverse teams?

Share specific examples of how you've successfully recruited diverse talent in previous roles. Focus on your mentoring techniques, demonstrating how you foster an inclusive environment where team members can thrive, learn, and contribute to their fullest potential.

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What methodologies do you find most effective in sales engineering?

Address your familiarity with sales methodologies like Value Selling or the Challenger Sale. Discuss how you implement these strategies to drive technical discussions that align closely with customer goals, thereby increasing the chances of a successful sale.

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Can you describe a successful technical sales demonstration you've led?

Outline a specific situation where you led a value-based demo. Describe the client’s needs, the approach you took to tailor the presentation, and the outcome, ensuring to highlight any metrics or feedback received that validate your success.

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How do you ensure effective communication between sales and product teams?

Explain your method for establishing feedback loops. Illustrate how you would regularly collaborate with sales and product teams to gather insights from customers, ensuring that product features develop in response to real user needs.

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What do you believe is necessary for successful collaboration in remote environments?

Discuss the importance of clear communication, regular check-ins, and team engagement activities. Emphasize tools you use to foster collaboration and how you ensure that team members feel connected and supported despite physical distance.

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In your opinion, what makes a successful Sales Engineer?

Highlight attributes such as strong technical knowledge, great communication skills, customer-oriented mindset, and a talent for storytelling. Explain how these skills collectively empower Sales Engineers to effectively convey product value to clients.

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Describe a time when you turned customer feedback into actionable insights for your team.

Provide a specific example where you leveraged customer feedback to alter a product feature or sales approach. Explain the process of gathering the feedback, aligning it with team goals, and measuring improvements that arose from that feedback.

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What strategies do you utilize to measure team performance and success?

Discuss your approach to data-driven decision-making. Describe the key performance indicators you would establish and monitor for your team and how you use those insights to drive continual improvement in both sales and technical support.

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How do you motivate your team to exceed sales goals?

Detail your techniques for fostering a motivational environment. Focus on setting clear expectations, celebrating successes, and providing opportunities for growth and learning that empower your team to strive for excellence.

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At WalkMe, we're not just adapting to the future - we're creating it We're building a new standard of work with Text-to-Action. Our AI understands not just user actions, but their underlying intentions. It can comprehend intent and execute actions...

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Full-time, hybrid
DATE POSTED
January 10, 2025

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