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Job details

Merchandising Lead

Position Summary...

What you'll do...

Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self-service
technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the
company's products and services.
Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and
feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and
techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and
procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales
floor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation according to company policies and
procedures.
Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for forklift spotting and
handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to
management.
Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling
claims and returns; zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing
damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing
fragile and high-shrink merchandise.
Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to
company policies and procedures; merchandising area categories; and stocking, zoning, and cleaning all departments.
Oversees the picking and staging of club pick up orders throughout the day; and ensuring products are selected and staged according to company
policy and procedures.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers,
and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and
addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding,
and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy;
and assisting management with correcting ethical and compliance issues and problems.
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities;
coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and
modeling and helping others with how to adapt to change or new challenges.


At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $20.00 to $28.00*

*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Must be 18 years of age or older.
6 months retail experience AND 6 months customer service experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Primary Location...

7100 Arroyo Crossing Pkwy, Las Vegas, NV 89113-4057, United States of America
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Average salary estimate

$49920 / YEARLY (est.)
min
max
$41600K
$58240K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Merchandising Lead, Walmart

As a Merchandising Lead at Sam's Club in Las Vegas, NV, you'll play an integral role in delivering exceptional member service and maintaining a well-organized sales environment. You'll be the go-to person for our members, ready to assist them with their purchasing decisions and guiding them through self-service technology. Alongside this, you'll take on supervisory responsibilities, where you’ll coach and train associates on providing top-notch member service, ensuring that any concerns are addressed according to company guidelines. If you enjoy taking the helm in merchandise management, this position will have you receiving and stocking supplies, organizing the sales floor, and setting up impressive product displays that captivate our members' attention. You’ll also contribute to maintaining a safe shopping environment, conducting safety sweeps and providing direction on hazardous material handling. You're not just overseeing operations - you’re also tasked with monitoring food and merchandise quality, so every member enjoys a fresh, safe shopping experience. Working collaboratively with managers and co-workers, you’ll have the chance to implement dynamic processes that enhance efficiency and promote business success. Sam's Club cares for its team members, offering competitive pay, performance bonuses, and an impressive benefits package designed to support your well-being and growth. From educational opportunities to flexible PTO, we ensure that you have everything you need to thrive in your role and beyond!

Frequently Asked Questions (FAQs) for Merchandising Lead Role at Walmart
What are the key responsibilities of a Merchandising Lead at Sam's Club?

As a Merchandising Lead at Sam's Club, your primary responsibilities include providing member service, supervising associates, managing merchandise, ensuring safety protocols are followed, and maintaining product quality. You'll also play a crucial role in training team members and handling member issues, all while ensuring compliance with company policies.

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What qualifications do I need to apply for the Merchandising Lead position at Sam's Club?

To qualify for the Merchandising Lead role at Sam's Club, you must be at least 18 years old and have a minimum of 6 months of retail and customer service experience. While not mandatory, supervisory experience is preferred, particularly in leading a team and managing workloads.

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What can I expect in terms of pay and benefits as a Merchandising Lead at Sam's Club?

As a Merchandising Lead at Sam's Club, you can expect an hourly wage ranging from $20.00 to $28.00, along with performance-based bonuses. In addition to competitive pay, the benefits package includes health coverage, a 401(k) plan, PTO, and educational assistance programs, among other perks.

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How does Sam's Club support the career development of Merchandising Leads?

Sam's Club is committed to the career development of its Merchandising Leads through comprehensive training, mentorship programs, and educational benefits. The Live Better U program offers opportunities for associates to further their education at no cost, which encourages personal and professional growth.

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What skills are beneficial for a successful Merchandising Lead at Sam's Club?

Successful Merchandising Leads at Sam's Club should possess strong leadership and communication skills, excellent customer service abilities, and a keen attention to detail. Being capable of analyzing data and effectively training and mentoring associates will also greatly benefit you in this role.

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Common Interview Questions for Merchandising Lead
Can you explain a time when you provided excellent customer service as a Merchandising Lead?

When answering this question, share a specific example where you went above and beyond for a member, highlighting your problem-solving skills and willingness to take initiative. Make sure to emphasize the positive outcome for both the member and your team.

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How do you handle conflicts within your team as a Merchandising Lead?

Discuss your approach to conflict resolution by highlighting your communication skills and ability to foster open dialogue. Providing an example of a past conflict you resolved can demonstrate your expertise in ensuring a harmonious work environment.

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What strategies would you implement to boost team performance?

Share specific strategies you would use, such as setting clear goals, offering regular feedback, and implementing training sessions. Articulate how these strategies can enhance both individual performance and overall team success.

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How would you ensure compliance with safety standards in your role?

Detail your understanding of safety procedures and the importance of maintaining a safe environment for both members and associates. Mention your commitment to regularly conducting safety checks and training associates on safety protocols.

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What key factors do you consider when merchandising products?

Explain how you consider factors like customer demographics, seasonality, and sales trends when merchandising. Providing an example of successful merchandising strategies you've used in the past can showcase your expertise.

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Describe your experience with training new associates.

Share your philosophy on training, emphasizing the importance of patience, clear communication, and hands-on demonstrations. Providing an anecdote about how your training helped a new associate succeed would be beneficial.

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How do you prioritize tasks while managing multiple responsibilities?

Discuss your organizational skills and how you utilize tools like checklists or scheduling techniques to manage your tasks effectively. Mentioning a specific scenario where you successfully juggled multiple priorities would add impact.

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In your opinion, what makes a successful Merchandising Lead?

Articulate key traits such as leadership, adaptability, and a customer-focused mindset. Relate these traits back to your personal experiences and provide examples of how they have contributed to your past success.

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How do you track and improve sales performance in your area?

Share your familiarity with sales analytics and the importance of monitoring key performance indicators. Discuss specific tools or methods you've used in the past to analyze data and implement strategies for improvement.

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What do you think is the biggest challenge facing a Merchandising Lead today?

Identify challenges such as adapting to changing consumer behaviors or supply chain issues. Discuss how you would approach these challenges with innovative solutions and a proactive attitude.

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DATE POSTED
April 20, 2025

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