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Senior Manager, Marketplace Strategic Account Management - Pets image - Rise Careers
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Senior Manager, Marketplace Strategic Account Management - Pets

Position Summary...

What you'll do...

The Walmart Marketplace is a curated community of respected, professional sellers who offer only top-quality, authentic products and best-in-class customer services. As a Senior Manager, you will be responsible for driving strategy and delivering growth in strategic priority categories. You’ll partner with senior executives and leaders across the organization to deliver on the strategy while managing Strategic Account Managers working with them to build their accounts through strategic account planning, performance analysis, inventory insights, exclusive deals, events, and new product launches. If being in the front seat of driving a business is exciting, this is the role for you!

This role would be on the Marketplace team.  It requires someone who is comfortable working with all levels and teams within the organization, including executive leadership.  Experience managing a team is a must.  Exceptional presentation skills and the ability to build strategic roadmaps and business plans is critical.

You’ll sweep us off our feet if…

  • You are seller obsessed and relationship driven.
  • You’re a visionary always looking for ways to distinguish from the competition.
  • You thrive in constantly evolving, fast-paced, dynamic environments.
  • You’re results-oriented with a proven track record of leadership and taking ownership to produce exceptional results.
  • You build trust quickly and lead by influence with the ability to translate to varied audiences.
  • You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.
  • You are creative and resilient – always looking for new ways to approach problems and drive business performance.
  • You enjoy the learning journey and like working with your manager and partners to continue to add to your tool box.

You’ll make an impact by:

  • Developing an assortment strategy and management for a specific category or department; follows processes and procedures for managing assortment quality; assists with the development of lists of assortment needs for a department or category; develops plans to address needs; records information used to assess assortment performance and opportunities.
  • Overseeing business performance: Lead annual and quarterly business planning and performance tracking for category, as well as direct reports managed sellers. Conduct deep dive analysis on issues effecting category business performance and implement corrective actions. Drive performance against P&L levers including gross merchandise value (GMV) and contribution profit.
  • Being a trusted advisor: Develop strong and trusting relationships with partners working across the organization to solve issues, address pain points and implement growth initiatives. Employ a “one team” approach to accomplish the goals of the business and drive negotiations from a “win-win” perspective that establishes credibility and trust with our partners and delivers consistently improved performance.  
  • Guide direct reports on delivering growth for managed sellers - optimizing offer quality to maximize search optimization and discoverability across the platform, driving adoption of seller services, and developing strategic marketing plans that drive incremental traffic and GMV. Lean in as needed with sellers directly.
  • Working cross-functionally: Collaborate with Omni Merchant team, Product Management, Strategy, Operations, Site and Marketing to deliver best-in-class customer and seller experiences.
  • Building a team: Managing a team of strategic account manager(s); developing their skills and acting as a mentor.

Preferred Qualifications:

  • 7+ years’ experience in Business Management, Omni-Channel Category Merchandising, Account Management, digital commerce or a related area. E-Commerce experience strongly preferred.
  • Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
  • Strong negotiation, interpersonal and influential skills.
  • Detail and results-oriented with sense of urgency.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
 

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
 

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity - unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are
Join Walmart and your work could help over 275 million global customers live better. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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Sunnyvale, California US-08479/San Bruno, California US-08848:The annual salary range for this position is $117,000.00-$234,000.00

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Bentonville, Arkansas US-09401:The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in Business or a related field and 4 years’ experience in Business Management, Marketing, Omni-Channel
Merchandising, or a related area. Option 2: 6 years’ experience in Business Management, Marketing, Omni-Channel Merchandising, or a related
area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Business Management, Marketing, Omni-Channel Merchandising, or a related area

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America
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Average salary estimate

$135000 / YEARLY (est.)
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$180000K

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What You Should Know About Senior Manager, Marketplace Strategic Account Management - Pets, Walmart

Are you ready to make a significant impact at Walmart as the Senior Manager for Marketplace Strategic Account Management in Bentonville, AR? This exciting role places you at the forefront of a dynamic marketplace team, where you will drive strategy and deliver growth in priority categories within our vibrant seller community. As a Senior Manager, you’ll collaborate with executive leaders and manage a talented team of Strategic Account Managers, each focused on fostering strong seller relationships and maximizing account potential. If you are passionate about nurturing a seller-centric culture and have a keen eye for performance analysis, this is the perfect position for you. Your journey will include developing assortment strategies, overseeing business performance, and guiding your team to achieve exceptional results. If you're someone who thrives in a fast-paced environment and values collaborative teamwork, we want to hear from you. You’ll leverage your experience managing teams and your exceptional presentation skills to create strategic roadmaps that pave the way for success. We're looking for someone who is driven and results-oriented, with a history of building trust and mentoring colleagues to reach their potential. Join us in shaping the future of e-commerce at Walmart with innovative ideas and a commitment to excellence.

Frequently Asked Questions (FAQs) for Senior Manager, Marketplace Strategic Account Management - Pets Role at Walmart
What are the responsibilities of a Senior Manager, Marketplace Strategic Account Management at Walmart?

As a Senior Manager, Marketplace Strategic Account Management at Walmart, you will be responsible for driving growth strategies in priority categories. This includes leading business performance across your team of Strategic Account Managers, overseeing assortment strategies, conducting performance analysis, and developing relationships with senior executives. You’ll also guide your team in optimizing seller offerings and driving marketing strategies that enhance traffic and GMV.

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What qualifications do I need for the Senior Manager, Marketplace Strategic Account Management position at Walmart?

Candidates for the Senior Manager, Marketplace Strategic Account Management at Walmart should possess either a Bachelor's degree in Business or a related field with 4 years of relevant experience or 6 years of experience in areas such as Business Management, Account Management, or digital commerce. Strong organizational, negotiation, and leadership skills are also crucial for success in this role.

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How does the Senior Manager, Marketplace Strategic Account Management role support Walmart's marketplace growth?

The Senior Manager, Marketplace Strategic Account Management plays a vital role in Walmart's marketplace growth by developing strategic initiatives that enhance seller relationships and improve performance across the platform. By collaborating with various teams and executing innovative merchant strategies, you drive growth for both sellers and Walmart, ensuring the marketplace remains competitive and seller-focused.

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What skills are essential for succeeding as a Senior Manager at Walmart?

Successful candidates for the Senior Manager, Marketplace Strategic Account Management position at Walmart should demonstrate strong leadership, analytical, and interpersonal skills. The ability to communicate effectively across all levels of the organization, build trusting relationships, and mentor team members is key. Additionally, being results-oriented and adaptable in a fast-paced environment is crucial for navigating the challenges of this role.

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What is the team structure like for the Senior Manager, Marketplace Strategic Account Management position at Walmart?

In the Senior Manager, Marketplace Strategic Account Management role at Walmart, you will oversee a team of Strategic Account Managers. This structure not only allows for a direct impact on the team's performance but also facilitates collaboration with other departments such as Marketing, Product Management, and Operations. This cross-functional teamwork is essential for delivering exceptional experiences for both sellers and customers.

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Common Interview Questions for Senior Manager, Marketplace Strategic Account Management - Pets
Can you describe your leadership style as a Senior Manager?

In this role, it’s important to lead with a focus on collaboration and mentorship. Emphasize your ability to build trust with your team, and discuss how you encourage open communication and the sharing of ideas. Provide examples of how you have successfully developed team members’ skills in the past.

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How do you approach developing strategic plans for growth?

Begin by discussing your methodical approach to market analysis and competitor research. Talk about how you gather insights from data and team input, then translate that information into actionable strategic plans. Highlight any successful projects where your planning led to significant growth.

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What experience do you have with performance analysis in e-commerce?

Share specific examples from your previous roles where you conducted performance analysis. Focus on the tools you utilized, the metrics you tracked, and how your insights led to improved performance or strategy shifts. This demonstrates your analytical capabilities and business acumen.

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How do you ensure effective communication across various teams?

Effective communication starts with clarity and empathy. Discuss how you adapt your communication style based on your audience, actively listen to feedback, and utilize collaborative tools to keep everyone informed. Mention your experience in facilitating cross-functional meetings for project updates.

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Describe a time when you solved a complex issue with a seller.

Use the STAR method (Situation, Task, Action, Result) to outline a specific scenario where you identified a seller's issue, strategized a solution with your team, and implemented actions that resolved the problem while strengthening the relationship. This demonstrates problem-solving skills and seller advocacy.

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What strategies do you implement to drive performance against P&L levers?

Explain your understanding of P&L components and how you focus on driving gross merchandise value (GMV) and authority of contribution profit. Discuss the metrics you monitor and your approach to making data-driven decisions that affect these levers positively.

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How do you handle a diverse team with varying skill levels?

Discuss your commitment to inclusion and how you tailor mentoring to meet diverse needs, encouraging growth while capitalizing on individual strengths. Mention techniques you use to balance differing skill levels and promote a collaborative environment.

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What role does negotiation play in your position?

Negotiation is crucial for establishing win-win situations. Discuss your techniques for preparing for negotiations, methods for building rapport with others, and examples of successful outcomes that were achieved through negotiation.

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How do you measure the success of your strategies?

Talk about key performance indicators (KPIs) you define and monitor in relation to strategic initiatives. Emphasize your focus on both quantitative metrics, like sales growth, and qualitative feedback, such as seller satisfaction, to evaluate success.

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What excites you about working in the Pets category at Walmart?

Express your genuine passion for pets and the unique challenges and opportunities present in the market. Highlight your vision for innovations that can elevate the seller experience and the importance of delivering exceptional value to pet owners and enthusiasts.

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