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(USA) Merchandising Lead - job 2 of 2

Position Summary...

What you'll do...

Provides member service by acknowledging the member and identifying member needs providing guidance and support to members regarding selfservicetechnology assisting members with purchasing decisions locating merchandise resolving member issues and concerns and promoting thecompanys products and servicesAssists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals andfeedback training associates on processes and procedures providing direction and guidance to associates on member service approaches andtechniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies andprocedures supporting the Open Door Policy: and participating in recruiting hiring scheduling promoting coaching and evaluating associatesReceives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the salesfloor by utilizing equipment merchandising and completing paperwork logs and other required documentation according to company policies andproceduresMaintains safety of facility according to company policies and procedures by conducting safety sweeps following procedures for forklift spotting andhandling and disposing of hazardous materials following company steel standard guidelines and correcting and reporting unsafe situations tomanagementEnsures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handlingclaims and returns zoning the area stocking arranging and organizing merchandise setting up cleaning and organizing product displays removingdamaged goods signing and pricing merchandise according to company policies and procedures identifying shrink and damages and securingfragile and highshrink merchandiseMonitors food and merchandise quality by ensuring product rotation code dating product recalls and sanitation standards are followed according tocompany policies and procedures merchandising area categories and stocking zoning and cleaning all departmentsOversees the picking and staging of club pick up orders throughout the day and ensuring products are selected and staged according to companypolicy and proceduresDevelops communicates and implements processes and practices to meet business needs by collaborating with managers coworkers customersand other business partners analyzing and applying information from multiple sources monitoring progress and results and identifying andaddressing improvement opportunitiesDemonstrates promotes and supports compliance with company policies procedures and standards of ethics and integrity by explaining guidingand demonstrating how to apply these in executing business processes and practices implementing related action plans using the Open Door Policy: and assisting management with correcting ethical and compliance issues and problemsLeads and participates in teams by using and sharing resources information and tools determining customer needs and business prioritiescoordinating and executing work assignments providing advice feedback and support to ensure timelines and work quality are achieved andmodeling and helping others with how to adapt to change or new challenges Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve our Customers and Members Delivers results while putting the customer first Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience  Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through change

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $20.00 to $28.00*

*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Must be 18 years of age or older.
6 months retail experience AND 6 months customer service experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Primary Location...

1211 Crossing Meadows Dr, Onalaska, WI 54650-8560, United States of America
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Average salary estimate

$49920 / YEARLY (est.)
min
max
$41600K
$58240K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About (USA) Merchandising Lead, Walmart

If you're ready to step into a leadership role as a Merchandising Lead at Sam's Club in Onalaska, WI, this is your chance! You're not just working behind the scenes; you'll be at the forefront of creating an exceptional shopping experience for our members. Your day-to-day responsibilities will include assisting customers in making informed purchasing decisions, resolving any concerns they might have, and leading a dynamic team to deliver top-notch service. You will also receive merchandise, train associates, and ensure our sales floor is always looking its best, stocked, and organized. Safety is paramount here, so you'll play a key role in maintaining a safe environment by conducting regular safety sweeps and following all protocols meticulously. We value team dynamics and will rely on you to foster a culture of respect and inclusion, recognizing and nurturing the contributions of your team members. With a passion for excellence, you'll be vigilant in monitoring food and merchandise quality, ensuring our high standards are met. At Sam's Club, we pride ourselves on our competitive pay and great benefits, which include comprehensive health coverage, financial planning options, and educational support. Join us in not just meeting but exceeding member expectations while having a positive impact on our community and beyond. Your journey toward building a fulfilling career starts here!

Frequently Asked Questions (FAQs) for (USA) Merchandising Lead Role at Walmart
What are the responsibilities of a Merchandising Lead at Sam's Club?

As a Merchandising Lead at Sam's Club, you'll have a diverse set of responsibilities including providing exceptional member service, leading and training associates, overseeing the appearance and organization of the sales floor, and ensuring safety compliance. You will assist members with purchasing decisions, resolve issues, and promote products and services while maintaining high standards of presentation and inventory management.

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What qualifications are needed for the Merchandising Lead role at Sam's Club?

To qualify for the Merchandising Lead position at Sam's Club, candidates should be at least 18 years old, possess six months of retail experience, and have six months of customer service experience. Preferred qualifications include experience in leading a team and supervising others, as well as skills in hiring, evaluating, mentoring, and managing workloads.

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How does the Merchandising Lead support team members at Sam's Club?

In the role of a Merchandising Lead at Sam's Club, you'll play a crucial part in supporting your team members by providing guidance, assigning responsibilities, and offering training on processes and customer service techniques. You're not just a leader; you're a mentor who helps cultivate a positive and respectful culture where everyone feels valued and empowered to thrive.

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What are the benefits of working as a Merchandising Lead at Sam's Club?

Working as a Merchandising Lead at Sam's Club comes with a comprehensive benefits package that includes competitive pay, health benefits such as medical, vision, and dental coverage, and financial perks including 401(k) plans and life insurance. Additionally, the company provides generous paid time off, educational assistance programs, and discounts, ensuring you feel supported both professionally and personally.

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How does a Merchandising Lead contribute to safety at Sam's Club?

A Merchandising Lead at Sam's Club plays an integral role in maintaining a safe environment. You'll conduct safety sweeps, enforce safety practices, and ensure associates are trained in protocols for handling hazardous materials. This responsibility ensures that both team members and members enjoy a shopping experience free from safety hazards.

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Common Interview Questions for (USA) Merchandising Lead
How would you handle a difficult customer as a Merchandising Lead?

To handle a difficult customer, I would remain calm and listen attentively to their concerns. I’d acknowledge their feelings and work to find a solution that meets their needs while adhering to company policies. It’s crucial to communicate effectively and ensure the customer feels valued.

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What strategies would you employ to motivate your team at Sam's Club?

To motivate my team, I would set clear goals, recognize individual contributions, and create an inclusive environment where ideas are encouraged. Regular feedback and open communication are vital, as is fostering a culture of collaboration to ensure everyone feels empowered and engaged.

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How do you ensure compliance with company policies and safety standards in your team?

I would ensure compliance by providing thorough training on company policies, conducting regular meetings to address questions, and leading by example. I’d also implement safety checks and encourage an open dialogue where team members can report any safety concerns without hesitation.

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Can you describe your experience with inventory management?

In my previous roles, I managed inventory by monitoring stock levels, implementing effective replenishment strategies, and conducting regular audits. I believe in the importance of accurate tracking to minimize shrinkage and ensure we meet customer demands efficiently.

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What do you think is the most important quality for a Merchandising Lead at Sam's Club?

The most important quality for a Merchandising Lead is strong leadership combined with excellent interpersonal skills. A successful lead must motivate their team, understand customer needs, and foster a positive shopping experience while maintaining operational excellence.

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How would you handle a situation where a team member is underperforming?

I would address underperformance through a supportive approach, seeking to understand any underlying issues. I’d offer additional training, set clear expectations, and develop an action plan to help guide them back on track, ensuring they have the resources and support they need.

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What approaches do you take to ensure high standards of merchandising presentation?

To ensure high standards of merchandising presentation, I focus on regular inspections, staff training on presentation standards, and ensuring we’re continually engaging with our customers. I encourage staff to take ownership of their areas to maintain a visually appealing and organized retail environment.

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Describe a time when you implemented a process improvement.

In my previous role, I identified a bottleneck in our inventory replenishment process. I researched and introduced a new tracking system that streamlined communications between departments, reducing delivery times and improving customer satisfaction. This initiative highlighted the importance of proactive problem-solving.

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How do you prioritize tasks when managing a merchandising team?

I prioritize tasks by assessing urgency and impact on the team and customer experience. I collaborate with my team to determine the most pressing needs and use project management tools to keep track of progress, ensuring everyone is aligned and focused on our goals.

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What experience do you have with leading team training sessions?

I have facilitated numerous team training sessions focused on product knowledge, customer service techniques, and safety procedures. I believe in engaging the team through interactive training methods and hands-on experiences to foster a deeper understanding and retention of important concepts.

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DATE POSTED
April 14, 2025

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