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Search Relevance SME - Digital Content

Welo Data works with technology companies to provide datasets that are high-quality, ethically sourced, relevant, diverse, and scalable to supercharge their AI models. As a Welocalize brand, WeloData leverages over 25 years of experience in partnering with the world’s most innovative companies and brings together a curated global community of over 500,000 AI training and domain experts to offer services that span:


ANNOTATION & LABELLING: Transcription, summarization, image and video classification and labeling.

ENHANCING LLMs: Prompt engineering, SFT, RLHF, red teaming and adversarial model training, model output ranking.

DATA COLLECTION & GENERATION: From institutional languages to remote field audio collection.

RELEVANCE & INTENT: Culturally nuanced and aware, ranking, relevance, and evaluation to train models for search, ads, and LLM output.


Want to join our Welo Data team? We bring practical, applied AI expertise to projects. We have both strong academic experience and a deep working knowledge of state-of-the-art AI tools, frameworks, and best practices. Help us elevate our clients' Data at Welo Data.


Role Overview


We are seeking a Search Relevance SME to join our team. In this role, you will act as a Subject Matter Expert for a high-profile streaming platform. Working closely with our raters, you will evaluate submissions in Label Studio, monitor data quality, and recommend targeted training interventions. By identifying recurring errors and offering actionable feedback, you will ensure our team consistently meets and exceeds client expectations.


Key Responsibilities
  • Weekly Data Analysis & Error Trend Identification
- Review rating submissions to spot recurring mistakes, patterns, and quality concerns.
- Compile and present weekly error trend reports to stakeholders.

  • Quality Assurance & Guideline Adherence
- Evaluate/correct data annotations for accuracy and compliance with the client’s rating guidelines.
- Collaborate with team members to clarify and update guidelines as needed.

  • Provide Expert Guidance & Feedback
- Serve as the primary point of contact for rater questions about best practices and rating methodologies.
- Offer actionable feedback and mentor raters to improve performance.

  • Training Recommendations
- Design and/or recommend targeted training sessions based on error trends and gaps in team knowledge.
- Work with our internal Quality Team to develop strategies that address recurring mistakes or misconceptions.

  • Collaboration & Reporting
- Interface regularly with cross-functional teams (Project Managers, Quality Managers, Program Leads, etc.) to report on performance, progress, and key insights.
- Flag low performers and specific challenging cases, ensuring timely resolution and support.


Qualifications
  • Previous QA experience: Prior exposure to any kind of QA is highly desirable.
  • Strong Analytical & Communication Skills: Ability to synthesize error trends and present clear, actionable insights. Comfortable mentoring and guiding larger teams, both verbally and in writing.
  • Localization Experience: Understanding linguistic and cultural nuances in data annotation is a plus.
  • Availability for 10–20 hours per week: Flexible schedule with some overlap in working hours for communication with global teams.
  • Self-Motivated & Detail-Oriented: Capable of working independently, meeting deadlines, and maintaining strict quality standards in a remote setting.


$0 - $0 an hour
Hours: Freelance, part-time: 10–20 hours per week
Location: Remote/Flexible
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What You Should Know About Search Relevance SME - Digital Content, Welocalize

Welo Data is on the lookout for a dynamic Search Relevance SME to join our remote team! In this engaging role, you'll serve as a Subject Matter Expert for a high-profile streaming platform, working closely with our dedicated raters to evaluate submissions effectively. Your keen eye will be essential in monitoring data quality using Label Studio, where identifying trends and suggesting training interventions will be part of your routine. Imagine analyzing weekly data to spot recurring errors and compiling insightful reports that guide our team to elevate their performance. Plus, your expertise will shine as you help clarify and update rating guidelines, ensuring a seamless operation while mentoring our raters along the way. This position offers a flexible schedule, requiring only 10-20 hours per week, allowing you the chance to balance other commitments while making a significant impact. You’ll work collaboratively with various cross-functional teams, providing valuable insights and recommendations based on your findings. At Welo Data, we pride ourselves on our strong academic background and practical AI expertise, and your contribution will help us boost our clients' data accuracy to new heights. So, if you’re self-motivated, detail-oriented, and eager to contribute to innovative data solutions, we would love to hear from you!

Frequently Asked Questions (FAQs) for Search Relevance SME - Digital Content Role at Welocalize
What responsibilities does a Search Relevance SME at Welo Data have?

As a Search Relevance SME at Welo Data, you will take on crucial responsibilities, including evaluating submission quality in Label Studio, identifying and analyzing data errors, mentoring raters, and providing expert feedback to enhance performance. You'll also design targeted training interventions based on error trends you identify, ensuring continuous improvement in data accuracy.

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What qualifications are required for the Search Relevance SME role at Welo Data?

To be successful in the Search Relevance SME role at Welo Data, candidates should possess previous QA experience, strong analytical and communication skills, and a familiarity with localization practices. Additionally, being self-motivated and detail-oriented will help candidates excel in this remote position, where they will interface with global teams.

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How can I improve my chances of becoming a Search Relevance SME with Welo Data?

Improving your chances of becoming a Search Relevance SME with Welo Data involves demonstrating your QA expertise, analytical capabilities, and understanding of data annotation guidelines. Additionally, showcasing your ability to mentor and communicate effectively will set you apart, along with highlighting any experience with localization.

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What is the work environment like for a Search Relevance SME at Welo Data?

The work environment for a Search Relevance SME at Welo Data is flexible and remote, allowing you to work from anywhere. You'll have the opportunity to collaborate with diverse teams, engage in meaningful mentoring, and influence data quality—all from the comfort of your chosen workspace.

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What skills are essential for a Search Relevance SME at Welo Data?

Essential skills for a Search Relevance SME at Welo Data include strong analytical abilities, effective communication skills, familiarity with data quality assurance processes, and an understanding of localization nuances. Being a self-motivated and detail-oriented individual will further enhance your fit for this role.

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Common Interview Questions for Search Relevance SME - Digital Content
Can you describe your experience with data quality assurance as a Search Relevance SME?

In answering this question, highlight specific past experiences where you evaluated data submissions, identified common errors, and implemented training interventions to improve quality. Use quantifiable results to illustrate your impact.

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What strategies do you use to analyze error trends effectively?

When discussing strategies to analyze error trends, emphasize your approach to systematic reviews, data compilation, and your ability to synthesize information into actionable reports. Mention tools or methods you've used in past roles.

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How do you handle feedback and mentorship for team members?

In your response, convey your approach to constructive feedback, focusing on fostering growth and improvement. Share examples of mentoring scenarios where your guidance led to better performance by your team.

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What methods have you used to ensure compliance with rating guidelines?

Demonstrate your understanding of quality assurance procedures by discussing the checks you put in place to adhere to rating guidelines. Mention collaborating with teams to update or clarify these guidelines when necessary.

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How would you evaluate the effectiveness of a training program you've developed?

Explain your evaluation processes, such as monitoring performance before and after training, gathering feedback, and assessing the long-term retention of skills. Highlight your ability to adapt training based on ongoing data trends.

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What is your experience working with cross-functional teams?

Detail your experience collaborating with different departments, emphasizing your communication skills and adaptability in various team dynamics. Provide examples of successful projects where cross-functional collaboration enhanced outcomes.

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Describe a challenging situation you faced regarding data quality and how you resolved it.

Use the STAR method to structure your response by describing the situation, tasks, actions, and results. Focus on how your proactive measures led to a resolution and improved understanding of best practices.

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What tools or technologies have you used in past roles to evaluate submission quality?

Mention specific tools you've utilized, such as Label Studio or similar data annotation platforms. Explain how you leveraged these technologies to enhance your analysis and reporting capabilities.

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How do you stay current with best practices in data annotation and quality assurance?

Discuss your methods for professional development, such as attending industry conferences, reading relevant materials, and engaging with online communities. Present your dedication to continuous learning in this evolving field.

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Why do you want to work as a Search Relevance SME at Welo Data?

Articulate your passion for data quality and AI, highlighting your enthusiasm for contributing to innovative projects at Welo Data. Discuss how your values align with the company's mission and vision.

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Part-time, remote
DATE POSTED
April 3, 2025

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