Client Service Care Specialist

Job Title:

Client Service Care Specialist

Location:

AZ - Chandler 3075

What you'll do:

As a Client Service Care Specialist you'll display a high level of customer service, provide a professional, prompt, and accurate banking experience. You'll respond to complex telephone and email inquiries from internal and external stakeholders. In this role, you'll work with a team of other specialists in a fast paced environment that requires multitasking with accuracy and toggling between multiple systems while communicating resolutions in an efficient manner. One of your key responsibilities is to set client expectations and mitigate risk by thoroughly researching and documenting client issues and escalating new or unresolved issues. You'll exhibit excellent problem solving, functional, communication, and technical skills, along with a drive for successful client resolutions.

• Support leadership in providing a resourceful and effective customer-centric communication to efficiently and accurately resolve inbound customer inquiries. Assist, research, and resolve inquires with professionalism, precision and care.
• Accept ownership of issues through resolution of all customer inquiries using telephone, email, and written correspondence including any additional follow-up. Understand and respond to customers based on the urgency around time-critical situations and escalates issues to management in a timely manner when necessary.
• Perform job duties in accordance with established regulatory and compliance requirements. Adhere to customer verification procedures to validate/verify the identity of customers prior to releasing information and/or assisting with transactions.
• Provide support from general navigation to in-depth technical interfaces.

What you'll need:

• 1+ years of related experience in Customer Service, Branch Banking Operations, Treasury Management Service or similar field.
• High school diploma required.
• Entry level knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Entry level experience working in a call center environment preferred.
• Intermediate speaking and writing communication skills.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation