Restaurant Supervisor

As a Restaurant Supervisor at Westgate River Ranch Resort & Rodeo, you will assist the Food & Beverage outlet manager with a variety of responsibilities. Your role includes enhancing guest satisfaction, training team members, scheduling employees, boosting sales, and enforcing grooming policies. You will create a festive dining atmosphere and ensure that complaints are addressed swiftly to maintain our high service standards.

To qualify for the Restaurant Supervisor position at Westgate River Ranch Resort, you'll need at least one year of supervisory experience in a fast-paced restaurant environment, the ability to follow instructions with minimal supervision, and the capability to lift items up to 50 pounds. Must also accommodate weekend and holiday work, pass a background check, drug test, and demonstrate eligibility to work in the U.S.

Westgate River Ranch Resort offers various career advancement and development opportunities for Restaurant Supervisors. With a commitment to employee growth, you will receive training programs to enhance your skills, tuition assistance for further education, and access to wellness programs designed to support your overall well-being and professional development.

Restaurant Supervisors at Westgate River Ranch Resort & Rodeo receive comprehensive health benefits, paid time off, a generous 401K match, Family benefits, and unique perks like Daily Pay access. Additionally, employees enjoy discounts across hotels, restaurants, and entertainment, making every day at work rewarding.

The work environment for a Restaurant Supervisor at Westgate River Ranch Resort is dynamic and engaging, set amidst the stunning outdoor landscape of River Ranch, FL. You’ll have the opportunity to interact with guests who share a passion for the outdoors, while being part of a vibrant team that prioritizes integrity, passion, and exceptional service.

To ensure high guest satisfaction, I prioritize clear communication with both team members and guests. I regularly gather feedback and implement changes based on their suggestions, while also creating a positive dining atmosphere. Training staff to attend to guest needs promptly and efficiently is key in fostering an exceptional dining experience.

I have extensive experience managing a restaurant team by fostering an open and encouraging environment. I motivate my team through recognition of achievements, regular feedback, and providing opportunities for professional development. Creating team unity through team-building activities also boosts morale and productivity.

Handling complaints effectively involves listening actively to the guest’s concerns and empathizing with their situation. I strive to resolve the issue promptly by offering solutions that align with company policies while ensuring the guest feels valued and heard. Follow-up is key to confirming their satisfaction.

The keys to managing a successful operation include maintaining efficient communication, ensuring a well-trained staff, and consistently monitoring service quality and guest experiences. Setting clear expectations and being adaptable to changes also play critical roles in overall success.

I would develop a structured training program that includes shadowing experienced staff, interactive workshops, and regular performance reviews. Utilizing role-playing scenarios can help new hires adapt quickly and become confident in their roles. I believe in providing ongoing support and resources for continuous learning.

To increase sales as a Restaurant Supervisor, I analyze sales data to identify trends and popular menu items. Implementing seasonal specials, upselling techniques, and enhancing the dining experience with promotional events or theme nights can drive customer engagement and boost sales effectively.

In my previous role, I encountered a staffing shortage that threatened service quality. I quickly organized a team meeting to discuss the issue and encouraged suggestions. We adjusted schedules and cross-trained employees to maintain service levels, ultimately succeeding in delivering a seamless guest experience.

Ensuring compliance with health and safety regulations involves regular training for staff on best practices, conducting routine audits, and maintaining a clean and organized kitchen and dining area. I also make sure that all employees are aware of emergency procedures and understand the importance of adhering to all compliance requirements.

I believe in fostering an inclusive atmosphere through open-door communication, regular team meetings, and encouraging feedback. Recognizing and celebrating achievements also promotes positivity within the team. I check in frequently to address any concerns and maintain a transparent line of communication.

If faced with an underperforming team member, I would first have a one-on-one conversation to understand any underlying issues. I would then work with them to set clear goals and provide the necessary support and training to help them improve. Regular follow-ups and feedback can significantly enhance their performance.