Renewals Manager

As a Renewals Manager at Wiz, you will handle the quote-to-close process for renewals, aiming to secure up-for-renewal dollars and reduce renewal risks. Your key responsibilities include achieving quarterly revenue goals, managing multiple commercial customer renewals, maintaining accurate forecast reports, and collaborating with the Customer Success team to assess customer health. You'll also need to identify at-risk renewal clients and develop strong relationships with channel partners.

To be considered for the Renewals Manager role at Wiz, candidates should have 2-5 years of relevant experience in cybersecurity and renewals. A deep understanding of SaaS offerings and pricing models is crucial, along with a proven track record of succeeding in renewal quotas. Familiarity with systems like Salesforce and ChurnZero will be beneficial, as well as strong collaborative skills and the ability to thrive in an entrepreneurial environment.

The Renewals Manager at Wiz plays a critical role in customer retention by focusing on ensuring that renewals are processed smoothly and successfully. By collaborating closely with the Customer Success team, assessing client health, and managing multiple renewals concurrently, you will be instrumental in mitigating churn and securing ongoing revenue from our valued customers.

As a Renewals Manager at Wiz, you will work in a remote setup, providing you with flexibility while being part of a dynamic team that spans over 13 countries. You will enjoy a collaborative atmosphere where creativity is encouraged, and you'll have the autonomy to implement process improvements and drive your initiatives, making your work both fulfilling and impactful.

Joining Wiz as a Renewals Manager offers significant growth potential. As our fastest-growing startup, you'll be positioned in a thriving market where your contributions directly impact the company's success. By developing your skills, taking initiative, and achieving your renewal targets, you could advance within the sales or customer success teams, leading to opportunities in larger roles and responsibilities.

Certainly! In my previous role, I managed a portfolio of clients due for renewal, focusing on their specific needs and ensuring that the renewal process was seamless. I tracked renewal metrics using Salesforce and implemented customer feedback to drive retention strategies. It’s crucial to understand the client’s usage of the service to tailor discussions around renewal successfully.

Identifying at-risk clients begins with analyzing customer engagement and usage metrics. I regularly review account health indicators, such as reduced product usage or customer inquiries about pricing, and proactively reach out to discuss any concerns. This approach allows me to address issues early and propose tailored solutions that encourage renewal.

I prioritize regular communication and check-ins to understand my customers’ evolving needs. I believe in being transparent, providing value through insights and updates about new features, and actively seeking feedback to improve their experience. Building genuine relationships leads to trust, which is essential for successful renewals.

In my previous position, I was responsible for a territory that had historically high churn rates. I focused on developing personalized communication with every client and organized regular webinars to educate them about product benefits. As a result, I improved my territory's renewal rate from 70% to over 90%, exceeding my quota significantly.

I believe one of the biggest challenges in renewal management is overcoming customer fatigue or disengagement. Many customers may not see the immediate value of renewal, especially if they haven't used the product recently. To tackle this, I focus on demonstrating quantifiable value through data and showcasing how our solutions directly impact their business goals.

I am very comfortable using technology. I have extensive experience with CRM software like Salesforce and CPQ for managing quotes and understanding customer interactions. Utilizing technology to automate and streamline renewal processes is crucial, and I embrace new tools that enhance efficiency and client communication.

Addressing customer dissatisfaction requires active listening and empathy. I would engage with the customer to fully understand their concerns, validating their feelings. Following that, I would collaborate with the Customer Success team to create action steps aimed at resolving the issue and communicating those steps to the customer to restore their trust in our partnership.

Collaboration is critical for a Renewals Manager’s success. Working closely with the Customer Success and sales teams allows for better insight into client health and feedback, ensuring everyone is aligned in their approach to supporting the client. This unified front enhances client experiences and maximizes renewal outcomes.

I utilize project management tools and create detailed spreadsheets to track renewal dates, customer interactions, and follow-ups. Setting clear reminders and prioritizing tasks based on urgency and importance help me maintain order. Staying organized ensures I can manage multiple renewals efficiently without compromising on customer service.

I am driven by the impact of my work on customer loyalty and the overall success of the business. Knowing that my efforts help secure ongoing partnerships is incredibly rewarding. Additionally, thriving in a dynamic environment where I can continuously learn and contribute to innovative solutions keeps me motivated.