Principal Implementation Consultant

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

Our mission is to change the way business deals get done. In an industry plagued by inefficient and ineffective contract management systems, we provide a solution that accelerates, scales, and protects the business, enabling contract professionals to become their company’s superhero.

We create cutting-edge AI technology that makes contracts searchable and simplifies deal-making processes to supercharge business while helping to reduce costs and manage risk. We automate manual work, facilitate collaboration, and streamline operations so businesses can make better decisions.

By reimagining legal documents, we take the stress out of contract management, empowering brilliant people to do their best work while fueling exponential growth.

About the Role

The Principal Implementation Consultant (PIC) position is an integral part to our Professional Services Organization, which delivers Contract Intelligence and Workflow solutions to our customers. This includes six key areas of focus:

• Demonstrates product expertise in the CLM or Business App platform

• Provides top-quality service engagements for large or strategic customers or other accounts, serving as the lead process analyst, technical architect, and/or advisor to customers

• Follows PS implementation standards and methodology

• Validates, gathers, and assesses complex solutions to make thoughtful and required appropriate recommendations to the customer

• Gains proficiency in the configuration and integration of solutions Initiates, suggests, and helps create repeatable business processes and artifacts for scaling the organization.

Major Responsibilities/Activities

The PIC is responsible for delivering CLM or Business App solutions to customers. This position is responsible for developing high expertise across the CLM or Business App platform.

Solution Deployment (85%)

• Collaborates closely with the Project Manager to successfully deliver projects

• Ensures alignment between customer’s business and technical architecture with their CLM or Business App solution

• Lead end-to-end solution design discussions accounting for integration points between CLM and other business application platforms (e.g. SAP Ariba, Salesforce).

• Validate/gather functional and technical requirements and produce solution design

• Create core project documentation and achieve customer sign-off on requirements and user stories, solution design and architecture, and other project artifacts.

• Delivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers and to load balance with the rest of the team

• Follows implementation methodology and standards

• Execute project plan tasks associated with engagements

• Test plan validation

• Maintains an average of 70% utilization for billable projects

• Identifies engagement-related problem areas and solves the issues in a proactive manner

• Periodically may assist the Customer Support team in troubleshooting and resolving post-production solution issues

• Provide technical training and reusable project artifacts for internal or external resources to promote implementation scalability as needed

• Uphold CLM or Business App’s core values and be maniacally focused on delivering successful projects that set customers up for high-value contracting journeys

• Participate in pre-sales opportunities to scope and pitch SOWs

Administration (5%)

• Maintains accurate and timely submission of timesheets, expense reports, and project-related forms

• Maintains regular internal communications with the project team, team lead, and manager

• Provides feedback and updates to internal processes through internal documentation Follows standard department processes

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Training (10%)

• Continues to stay abreast of technology through internal training, lab development, and industry-standard training/certifications

About You

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!