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Program Manager

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Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

We are a high performing team of thought leaders who inspire new ways of thinking about support business challenges and collaborate cross functionally to deliver optimal business outcomes as part of our program initiatives.

This role supports Workday’s Global Customer Support organization, a global team of expert problem-solvers dedicated to delivering the best customer support experiences and solutions in the industry. Aligned to the Global Support Operations & Enablement (GSOE) team, you’ll work with peers passionate about enabling and empowering Workmates around the world by providing compelling content and experiences.

Somos un equipo de alto rendimiento conformado por líderes intelectuales que inspiran nuevas formas de pensar sobre los retos empresariales relacionados con el soporte. Además, realizamos colaboraciones interfuncionales para ofrecer resultados de negocio óptimos como parte de las iniciativas de nuestros programas.

Esta función apoya a la organización de Servicio al cliente global de Workday, un equipo internacional de expertos en resolver problemas, especializados en ofrecer las mejores experiencias y soluciones de atención al cliente en el sector. Junto con el equipo de Soporte de operaciones y capacitación global (GSOE, por sus siglas en inglés), trabajará con compañeros especializados en capacitar y fortalecer a todos los workmates del mundo, brindándoles contenidos y experiencias emocionantes.

About the Role

If you are passionate and driven, believe that the best experience is one delivered together, we’d love to talk to you! This role requires all things program management and the willingness to be a change agent in the process. You will partner closely with the program sponsor, business leads and technology teams in defining and executing medium to large, cross-functional programs focused on organization effectiveness and efficiencies aligned with Workday’s scale.

Additionally, you will plan, develop, and deliver written internal communications.

As a member of multiple project teams, you will create and deliver communication and engagement strategies for some of the most impactful projects for Support and our customers. This is where your skill in simplifying complex and technical content will come in handy.

We are looking for a program manager who understands the value of structure while balancing the need for agility and innovation within that framework. Leveraging program management best practices, this role will identify and manage scope, dependencies, drive timeline alignment, risk management, health and status reporting and driving on time delivery of outcomes and deliverables.

Please apply with an English version of your CV. Thank you.

Responsibilities

Lead Support program team or work-streams. Includes creating cohesive program plans and milestones.
Lead collaboration across cross-functional Global Support subject matter experts and delivery leads to identify, design, prioritize, and provide oversight to development and implementation of tools and supporting processes.
Monitor and report progress against program objectives and goals
Represent Global Support program priorities and progress to influence and enable corporate initiative.
Establish quantified business impact goals and measurement models to provide insight, track progress, and inform operations and conceptual planning.
Develop and execute on internal communications plan.
Identify risks and issues and execute on plans to mitigate or prevent.
Outstanding written and verbal communication skills.
Excellent copy-writing and editing skills as well as strong digital content creation skills.
Experience communicating to a broad employee population with a talent for tailoring messages to various audiences using appropriate tone, nuance, and level of information.
Experience with Change Management principles and ability to provide change management strategy and execution in support of key projects.

Fluent English at a business level.

Si es una persona apasionada y motivada, y cree que la mejor experiencia es la que se ofrece de forma conjunta, nos encantaría hablar con usted. Esta función requiere que conozca todos los aspectos relacionados con la gestión de programas y que tenga voluntad de actuar como agente de cambio en el proceso. Deberá colaborar estrechamente con el patrocinador de programas, así como con líderes de negocios y equipos tecnológicos, para definir y ejecutar programas interfuncionales de medianos a grandes centrados en la eficacia y la eficiencia de la organización, en consonancia con la escala de Workday.

Además, planificará, desarrollará y realizará las comunicaciones escritas internas.

Como miembro de varios equipos de proyecto, creará y aplicará estrategias de comunicación e interacción para algunos de los proyectos con mayor impacto para el equipo de Soporte y para nuestros clientes. Aquí, su habilidad para simplificar contenidos complejos y técnicos será útil.

Buscamos un gerente de programas que comprenda el valor de la estructura y, al mismo tiempo, equilibre la necesidad de agilidad e innovación dentro de ese marco. Aprovechando las mejores prácticas de gestión de programas, esta función deberá identificar y gestionar el alcance y los dependientes, impulsar la alineación de plazos, la gestión de riesgos y los informes de condición y estado. Además, deberá facilitar que los resultados y entregables se proporcionen en los plazos acordados.

Envíe su CV en inglés. Gracias.

About You

Basic Qualifications

6+ years of experience in PMO/Program Management leadership
6+ years in enterprise software application support

Other Qualifications

Experience managing cross-functional teams and exemplary program management skills.
Ability to identify dependencies between complex programs/projects and determine impact.
Problem solver capable of translating issues into simple terms to facilitate discussion and decision.
Excellent organizational, presentation and communication skills
Effective in and experienced in managing cross functional relationships.
Experience or certification in organizational change management.
Technical writing experience with the ability to make complex ideas and processes easily understandable.
Proficient command of (or the commitment to quickly learn) these tools: Zoom Meetings and Events, Confluence, Smartsheet, Slack, Staffbase, Miro.

Cualificaciones básicas

Más de 6 años de experiencia en liderazgo de gestión de programas o PMO.
Más de 6 años de experiencia en soporte de aplicaciones de software empresarial.

Otras cualificaciones

Experiencia gestionando equipos interfuncionales y habilidades ejemplares para la gestión de programas.
Destreza para identificar dependencias entre programas o proyectos complejos y determinar sus impactos.
Capacidad para resolver problemas y traducir las cuestiones en términos sencillos para facilitar el debate y la toma de decisiones.
Excelentes habilidades de organización, presentación y comunicación.
Eficaz y con experiencia en la gestión de relaciones interfuncionales.
Experiencia o certificación en gestión del cambio organizativo.
Experiencia en redacción técnica con capacidad para hacer fácilmente comprensibles ideas y procesos complejos.

Dominio de (o con compromiso de aprender rápidamente a usar) las siguientes herramientas: Zoom Meetings and Events, Confluence, Smartsheet, Slack, Staffbase, Miro.

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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What You Should Know About Program Manager, Workday

Are you ready to take your career to the next level as a Program Manager at Workday in beautiful Costa Rica? Here, at Workday, we create a vibrant culture focused on our people, and we want you to be a vital part of it. As a Program Manager, you’ll work alongside a high-performing team of thought leaders who tackle complex business scenarios, delivering impactful results that support our Global Customer Support organization. Your days will be filled with collaboration as you lead initiatives that enhance organizational effectiveness, driving efficiency and innovation. You’ll have the opportunity to craft and deliver compelling internal communications, ensuring that our team members are engaged and informed. We value structure but also believe in maintaining agility, meaning you’ll need to identify program dependencies, manage risks, and ensure timely delivery of objectives and outcomes. In this vibrant role, your expertise in program management will shine as you'll influence company-wide initiatives and work closely with various stakeholders. Work at a company where employee happiness and contribution matter, and let your bright ideas and skills make a real difference in how we deliver superior customer support experiences. If you're passionate about leading teams and committed to making a positive impact on both our employees and customers, we’d love for you to apply and become part of the Workday family in Costa Rica. Your bright journey starts here!

Frequently Asked Questions (FAQs) for Program Manager Role at Workday

What are the key responsibilities of a Program Manager at Workday in Costa Rica?

As a Program Manager at Workday in Costa Rica, your key responsibilities include leading support program teams, creating cohesive program plans, collaborating across cross-functional teams, and ensuring timely updates on program objectives. You will also monitor progress against goals, develop internal communications, and manage risks to promote effective collaboration and project delivery.