Marketing Concierge - job 2 of 3

As a Marketing Concierge at Travel + Leisure Co., your primary responsibilities include acting as a brand ambassador, greeting guests at the resort, presenting valuable vacation opportunities, and incentivizing participation in sales-preview tours. You’ll partner with resort staff to welcome guests, schedule appointments, and ensure adherence to company guidelines and performance standards. This dynamic role allows you to engage with guests directly and represents a vital link between our vacation offerings and potential customers.

While previous sales or marketing experience is preferred for the Marketing Concierge position at Travel + Leisure Co., it's not strictly required. A high school diploma or equivalent is necessary, along with strong oral and written communication skills. You should be comfortable working within a team and have a knack for technology, including proficiency in MS Office applications. A passion for helping others create memorable vacations will also set you apart!

The work environment for a Marketing Concierge at Travel + Leisure Co. is vibrant and supportive. You'll be part of a diverse team where hospitality is at the core of all activities. The culture emphasizes collaboration, positivity, and professional growth, ensuring that employees can thrive both personally and professionally. Expect an inclusive atmosphere that celebrates both team achievements and individual contributions.

No, there are no travel requirements outside of the home site’s area for the Marketing Concierge position at Travel + Leisure Co. Your role will primarily involve engaging with guests on-site at our beautiful Destin resorts, making it a convenient opportunity for those who prefer local work. You’ll be able to enjoy the vibrant community while helping guests make unforgettable vacation memories.

As a Marketing Concierge with Travel + Leisure Co., you can expect a comprehensive benefits package that includes medical, dental, and vision coverage, as well as flexible spending accounts and life insurance options. Additionally, depending on your hours, you may be eligible for paid time off and a 401(k) plan with employer matching. The organization emphasizes wellness and offers an Employee Assistance Program to support your well-being throughout your career with us.

To handle a hesitant guest, I would first listen actively to their concerns to understand their point of view. I’d emphasize the unique experiences and benefits of our vacation ownership programs while presenting them in a relatable way. Building rapport and trust is crucial, and I would highlight customer testimonials to illustrate positive outcomes. Ultimately, I believe that being genuine and informative can ease their hesitations.

Engaging guests starts with a warm greeting and a friendly demeanor. I would utilize open-ended questions to encourage conversation and understand their vacation interests. Additionally, I’d focus on showcasing the most compelling aspects of our offerings while tailoring the information to fit their needs. Creating an inviting atmosphere, possibly with small incentives, can further encourage guests to express interest.

In previous roles, I've developed strong communication and persuasive skills that have helped me excel in sales and marketing. By building relationships with customers and understanding their needs, I have been able to provide tailored solutions that enhance guest experiences. My goal has always been to create a positive impact, ensuring that customers feel valued while achieving performance metrics.

I actively read industry publications, engage in online forums, and attend webinars relevant to vacation ownership and marketing. Networking with colleagues and professionals allows me to share insights and strategies, keeping my knowledge current. This not only enriches my understanding but also helps me innovate approaches that meet changing consumer preferences.

I am motivated by the opportunity to create memorable experiences for guests. The thought of helping individuals and families enjoy the vacations they've dreamed of excites me. Being part of a team that values creativity and excellence further fuels my passion, as I believe that together we can make a real difference in the travel experiences we provide.

Successful Marketing Concierges should possess exceptional communication skills, both verbal and written. Additionally, being personable and approachable is vital in establishing trust with guests. Time management and organizational skills are also essential for balancing various responsibilities and ensuring compliance with company standards, while technical proficiency is important for navigating promotional tools.

In a high-paced environment, I prioritize tasks using effective time management techniques. I focus on staying organized to prevent feeling overwhelmed. Additionally, I practice mindfulness and take short breaks to recharge when needed. Collaborating with my team and sharing experiences can also relieve stress, fostering a supportive atmosphere.

Teamwork is vital in any marketing role, especially as a Marketing Concierge. Collaborating with colleagues allows for sharing ideas, pooling resources, and ensuring consistency in brand messaging. A supportive team atmosphere fosters innovation and creativity, which can significantly enhance guest engagement and overall success in outreach efforts.

My long-term career goals involve advancing into leadership roles within the travel and marketing sectors. I aspire to contribute to strategic planning and broader marketing initiatives that enhance customer engagement on a larger scale. Continuous learning and professional development will be key components as I aim to position myself as a thought leader in this industry.

To meet performance goals, I would set clear, measurable objectives aligned with company standards. Regular self-evaluation and feedback from supervisors would inform my performance and guide my strategies. I believe in maintaining consistent communication with my team to share successes and challenges, creating a collaborative environment that can enhance overall performance.