Owner Onboarding Representative- Seasonal
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact. The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities. The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently. The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.
Essential Job ResponsibilitiesResponsibilities include, but are not limited to:
• Responsibility #1
o Review and Complete legal and sales related documents with owners following established process/guidelines (50% time)
• Responsibility #2
o Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance (25% of time)
• Responsibility #3
o Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)
• Responsibility #4
o Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
• Responsibility #5
o Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance (5% of time)
• Responsibility #6
o Other site duties as assigned by OO Manager (5% time) Travel Requirements
Less than 5% for Corporate and or BU Meetings Minimum Requirements and Qualifications
Education
• Bachelor Degree or equivalent combination of education and directly related experience Training requirements
• WVO Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding Knowledge and skills
• Ability to prioritize and organize tasks
• Ability to influence
• Excellent verbal and written communication and interpersonal skills
• Ability to manage concurrent assignments in an effective and efficient manner
• Strong conflict management skills
• Expert Contract Standards Expertise preferred
• WVO product knowledge expertise preferred Technical Skills
• WVO Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding Job experience
• 1+ years Wyndham sales experience preferred
• 1 year previous customer service experience Unless there is a legal requirement, experience will be accepted for the education requirement.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.
As the Owner Onboarding Representative at Travel + Leisure Co., you’ll play a vital role in the onboarding experience for new and existing vacation owners. Your mission is to create an exceptional first impression and foster long-term relationships through engaging presentations and personalized support. You will review legal and sales documents, working closely with owners to ensure that everything is completed accurately and efficiently. In your role, you'll provide one-on-one and group education sessions that cover our club products, helping owners maximize their vacation ownership experience. You won’t be alone—collaborating with the Owner Onboarding Manager and sales team, you’ll identify opportunities for training and improvement based on your observations. Your commitment to quality service will shine as you balance proactive outreach with reactive support to guarantee owner satisfaction. Every day, you will coordinate logistics for educational events, ensuring all materials are optimized for attendance and engagement. This is not just about paperwork; it’s about setting the stage for unforgettable vacations, and it all starts with you. With your knack for communication and strong organizational skills, you'll help enhance our mission: to put the world on vacation. If you’re excited about making an impact in a dynamic, supportive environment, the Owner Onboarding Representative position at Travel + Leisure Co. in beautiful Destin, Florida, might just be the perfect fit for you!
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