Delivery Manager

We’re on a mission to make banking 10x better.

At 10x Banking ("ten-ex banking") we’re transforming the financial industry with our cloud-native core banking platform. Our talented team has built the world’s first 'meta core' - a new category in core banking technology. 10x's platform powers global banks and financial institutions including Chase UK, Old Mutual and Westpac.

We offer a diverse, global community that thrives on innovation and collaboration. Tackling exciting challenges with the utmost integrity, we aim to make a positive impact through our work for our clients, their customers and the communities we work in.

Be part of something bigger – join us and transform and industry.

About the role

The Delivery Manager will work closely with multiple 10x teams, particularly across Product & Engineering and with our external clients, to focus on both client relationships and plan execution to deliver value against defined business objectives. You will work with relevant agile tools and techniques to support the  teams in removing obstacles and blockers in the delivery of our client commitments.

This person will also support Client teams to track progress and proactively assist in managing risks and will be key in helping internal and external teams track the delivery of new capabilities in support of delivery programmes. 

Responsibilities:

• Act as the primary point of contact for clients or senior internal leaders, managing relationships and ensuring their needs are met 

• Oversee programme management efforts, coordinating multiple interconnected workstreams to ensure alignment and successful delivery 

• Maintain and track progress on initiative roadmaps, assisting teams in monitoring the delivery of capabilities and meeting milestones 

• Collaborate with engineering and platform teams on tasks such as setting up environments (e.g., AWS accounts) and supporting technical and product aspects of various delivery programmes 

• Drive process improvements and define best practices for client engagement and delivery 

• Use tools like Jira and confluence to monitor workflows, track risks and dependencies, and manage issues proactively 

• Lead internal projects and initiatives to support organisational goals and enhance operational efficiency 

• Shape and maintain client engagement blueprints and frameworks (e.g., in Confluence) 

• Helping the Client teams define and maintain the Delivery Process to operate as part of Pre-Sales, PoC, Mobilisation and Delivery Phases 

• Ability and initiative to jump in and out of the detail when necessary 

• Collaborative attitude and willingness to contribute towards achieving common goals 

• Excellent verbal and written communication skills and the ability to engage and communicate with both technical and non-technical stakeholders 

• Managed and influenced a diverse range of stakeholders, both internally and externally 

• Facilitated meetings and forums which drive outcomes and value to the business and clients 

• A track record of proactively identifying and solving problems 

• Experience of defining and documenting processes using common tools and standard methodologies 

• Worked within an outcome-focused agile technology environment and applied Agile principles in practice 

• Experience of developing and maintaining plans 

• Experience working directly with product and engineering teams in an agile environment  

• Advanced skills in using the Microsoft Office suite, particularly Excel and PowerPoint 

• Skills in Atlassian products Confluence and Jira  

• Created and managed document libraries in SharePoint / OneDrive 

However...

A desire to get stuck in is more important than ticking every box on our checklist. So, if you’re interested in what we’re building and excited by our mission, get in touch anyway!

At 10x Banking, we believe in empowering you to get the job done! Our benefits are here to support you be the best you can be.

• 25 days of holiday in addition to Bank/Public Holidays (with the option to swap some public holidays for alternative dates such as Diwali or Eid)
• 1 day off on or around your birthday
• 4 wellbeing days (1 additional paid day off per quarter, aimed at supporting you to maintain your personal wellbeing)
• Remote enabled working: scroll down to see the office requirements for this role
• Enhanced parental policies, including time off for fertility treatment
• Regular social gatherings and affinity groups
• Work from anywhere outside your typical working location – up to 4 weeks a year
 
• Career progression and learning pathways
• 1 paid volunteering day a year
• Sabbatical leave 
• Options pool
• Private health insurance, with the option to add your family
• Pension scheme
• Enhanced company sick pay 
• Life Assurance 
• Income Protection 
• Subscription to Headspace wellbeing app 
• Flexible benefits via salary sacrifice
  
  

More about 10x

We are driven by the belief that whatever we do as a business has to be done in the right way. Our three core values of: Transformation, Integrity and Impact support this. 

Discover what life is like at 10x over on Instagram and find out what the company is up to on LinkedIn.

10x Ways of Working

We recognise that a better work/life balance can improve people’s motivation, performance and overall wellbeing. That’s why if there’s scope in the working day, we have flexibility around our core hours to do the things that matter to you.

We also know some work is done better at home and some is done better in the office, and that a one-size-fits-all approach doesn’t enable high performance. That’s why 10x is a fully remote-enabled organisation and supports agile working. This role has an office attendance requirement of approx. 1 day per week, in agreement with your line manager.

Additionally, everyone comes together at our quarterly 10x Together Days to collaborate, align on strategy, and socialise. As all employees are employed on London-based contracts, commuting costs to the office are covered by employees and not by 10x.

Equal opportunities for all

At 10x, we are passionate about our people and are committed to fostering a more diverse and inclusive culture. We are building a community where every 10xer can bring their authentic self to work and feel empowered to reach their full potential. Our many employee networks help amplify this vision.  

Alongside assessing technical capabilities to do the role, our assessment process will identify what you can uniquely bring to our 10x teams, and the potential you have to thrive here (learn more about our approach to assessment). Common to every role that 10xers perform, are 3 core competencies that we look for in our future 10xers – Business Impact, Change Driver & Delivery Excellence.

We are committed to ensuring all job applicants are treated equally and fairly and encourage applicants of all ethnicities, race, religion, sex, sexual orientation, gender identity, family or parental status, age, neurodiversity or disability status. 

Accommodations

We recognise not everyone is the same. In fact, we embrace difference. If you require any form of accommodation during the interview process, please tell us so we can make arrangements to support. Any information that you provide will be recorded and maintained confidentially.

 #LI-Hybrid