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Senior Inside Sales Consultant - job 1 of 2

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Company Description

About A Place for Mom

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

● Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.

● Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.

● Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.

● Win The Right Way: We see organizational integrity as the foundation for how we operate.

● Embrace Change: We innovate and constantly evolve.

Job Description

What you will do

Follow up with families who have already had initial conversations with A Place for Mom and been referred and/or toured communities to advise on next steps, with the goal of driving move-ins to our customer communities
Help guide families to ultimately decide to move into a senior living community working with the families but also acting as the liaison between families in need and the communities or care providers.
The position is responsible for being an ongoing expert resource to families after they have been referred to an initial set of communities or home care providers.

What will make you successful

Success is measured by reaching daily outbound touch points (calls and texts) to families and communities, scheduling tours at customer communities, sending 2nd round referrals, and converting leads into customer move-ins resulting in achievement of monthly sales targets.

Possesses a passion for a proactive outreach sales process via both outbound calling/texting/emailing families and communities, demonstrates empathy, excels in closing a sale, and acquires in-depth knowledge of the senior living industry
Quickly establishes relationships over the phone to understand the needs of a family
Manages the follow-up sales process including communication with families and customer communities as the family advances through the customer journey
Understand customer community offerings, resident requirements, and their sales process.

Qualifications

A sales hunter and closer with 3-5 years of strong sales experience, proactive outreach, and closing skills with the ability to overcome objections in a consultative environment
History of exceeding sales quota and performance results
Ability to multitask; simultaneously talk on the phone and take notes on the computer.
Strong computer and typing skills necessary, including Word and Excel

Additional Information

Schedule

You will work a 40-hour work schedule on an hourly, non-exempt basis. Schedules are set based on business needs, and may include regularly scheduled evenings, weekends, and end of month, along with some holiday shifts during the year.

Compensation

Hourly Base Salary: $24.76 ($51,500 annually)
On Target Earnings: $86,500 (Uncapped)
Benefits:
- 401(k) plus match
- Dental Insurance
- Health Insurance
- Vision Insurance
- Paid Time Off

All candidate information will be kept confidential in accordance with EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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Average salary estimate

$69000 / YEARLY (est.)

min

max

$51500K

$86500K

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What You Should Know About Senior Inside Sales Consultant, A Place for Mom

If you’re looking to make a meaningful impact while honing your sales skills, the role of Senior Inside Sales Consultant at A Place for Mom in Charleston, SC, might be just what you need. In this position, you will play a pivotal role in assisting families who are navigating the often overwhelming journey of finding the perfect senior care option for their loved ones. Your main focus will be to follow up with families who have engaged with our services, helping them understand their options and guiding them toward the next steps in their decision-making process. Your ability to establish rapport with families and effectively communicate with senior living communities will be crucial in this role. You'll utilize your sales expertise to make outbound calls, engage through texts, and connect with potential clients via email, all while maintaining an empathetic approach. Success will be measured by your outreach efforts, your ability to schedule tours, and ultimately, your effectiveness in converting leads into successful move-ins. A passion for the senior living industry, combined with 3-5 years of robust sales experience, will set you up for success in this position. A Place for Mom values dedication and teamwork, cultivating a culture rooted in empathy and continual growth, and you'll find that your work contributes to making a real difference in caregivers' lives. So, if you’re motivated by helping others and closing sales effectively, come join us at A Place for Mom and help create positive outcomes for families in need of senior care solutions.

Frequently Asked Questions (FAQs) for Senior Inside Sales Consultant Role at A Place for Mom

What are the main responsibilities of a Senior Inside Sales Consultant at A Place for Mom?

As a Senior Inside Sales Consultant at A Place for Mom, your primary responsibilities include following up with families who have engaged with our services and acted as liaisons between them and senior living communities. You will guide families through their decision-making journey, advise on next steps, and drive move-ins to communities. Your role also involves managing the follow-up sales process and being an ongoing resource for the families you serve.